Bank Of America

Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company serves approximately 56 million U.S. consumer and small business relationships. It is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading.

Supporting the military has been a focus of Bank of America for more than 90 years. This includes our partnerships with military organizations, efforts to hire and develop military service members and veterans, and our products and services for military customers. Military men and women make sacrifices every day to serve our country and we want to do everything we can to connect them to the resources they need to make their lives better.

Bank of America actively works to attract, develop and retain veterans, reservists and military spouses because of the unique skills and experiences they bring to our organization. Their personal values align with our company's values around trusting the team, acting responsibly and realizing the power of our people.

We support military employees through our Military Support & Assistance Group (MSAG), an employee network that creates opportunities for advancement and leadership development through networking, mentoring and information forums.

Additionally, Bank of America supports the U.S. military through the Military Affairs Advisory Group (MAAG), an internal team that focuses on reintegrating service members into the civilian workforce through education, employment, wellness and housing.

Bank of America's military recruiting efforts are regularly recognized on a national level as a top "Military Friendly" employer by GI Jobs, Military Edge and Employer Support for Guard and Reserve.

Join the thousands of veterans who now call Bank of America their Employer of Choice.
 

Jan 18, 2019
Job Description: Responsible for medium - large projects for an operations department, product or business unit. Provides consulting expertise to line managers on productivity issues, analyzes market and operational impact in the business brought about by the project parameters. Researches and documents organizational reviews, workflow analysis, management and staff analysis. Develops project plans including estimates of cost and resources required. Defines project scope to others outside of operations that may become involved in or impacted by the project. Requires a thorough knowledge of the operations area. Functions supported typically have high monetary exposure and risk involving the processing of large $ volumes and regulatory restrictions. Requires a working knowledge of end to end processes since decisions have significant impact affecting multiple and diverse operations and product lines. Resolves broad operational issues and coordinates activities and processes within line of business/operations segments. Identifies, analyzes and resolves complex problems related to product lines or functions, using general practices and precedents to resolve. Develops and analyzes procedures to enhance unit and/or product-related activity. Responsible for development and presentation of business cases supporting process and technology changes. Ensures proper communication and compliance of company and regulatory policies affecting areas supported. Provides production support coverage for CRRR group including impact/root cause analysis and remediation plan development. Awareness of Six Sigma/Lean practices and change management preferred. Manages projects supporting department(s) that typically have 8 - 250 associates that may cover multiple shifts/sites. Required Skills : • Project management, analytic or production support experience. • SQL Experience to code ad-hoc requests • Customer centric approach to problem resolution • Must work well in a team environment, as well as independently. • Strong ownership skills • Must have a strong and positive work ethic and follow Bank of America's Core Values • Self-starter with the ability to troubleshoot efficiently and effectively. • Must be flexible and adapt quickly to change. • Ability to multi-task and meet specific performance goals. • Must be a meets in performance results. • Knowledge of PC functions in a Windows based environment • Proficient in Excel and Word. • Excellent written and oral communication skill Desired Skills : Bachelor's degree or 8-10 years of Operations experience preferred, including 3-5 years supervisory experience
Bank Of America Phoenix, AZ, USA Full-Time
Jan 18, 2019
Job Description: At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference by joining our Fraud Detection team. We're looking for teammates who can help us meet the needs of our clients and the bank by detecting fraudulent attempts, mitigating loss and remediating client impacts because client protection and security is our top priority. As part of our team, detection analysts perform complex judgmental reviews of high risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity and restrict account activity, when necessary, to avoid further risks. Detection analysts benefit from in-depth training and have opportunities for ongoing professional development and career growth. We'll help you Get training and one-on-one career coaching from managers who are invested in your success. You'll also receive additional development through our Consumer Academy to help you succeed in your role. Provide clients with a personalized experience by helping them - through exceptional client care - navigate fraud/security events. Continuously learn fraud trends by using resources and technologies to optimize judgmental reviews. As a senior fraud analyst, you can look forward to Protecting our clients. Making them aware if their personal information has been compromised and letting them to know we're here to help them every step of the way. Educating clients. Informing them on how to protect their information and avoid scams. Ongoing professional development to deepen your skills and optimize your expertise as the industry evolves and changes. Opportunities to connect with experts. A world-class suite of employee benefits. You're a person who (required skills) Has prior experience in Retail Fraud Servicing, Claims or Fraud Detection. Has strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information. Is able to multi-task, including researching information through multiple systems, in order to make judgmental decisions based on the data reviewed. Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience. Is comfortable taking inbound or making outbound calls to clients in a high production focused environment. Communicates effectively and confidently and is comfortable engaging all clients. Has the ability to learn and adapt to new information and technology platforms. Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. Efficiently manages your time and capacity. Can be flexible to work weekends and/or extended hours as needed. Multiple shifts available You'll be better prepared if you have (desired skills) Experience working in an environment where both individual and team goals are met or exceeded routinely. We're a culture that Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. Believes diversity makes us stronger, so we can reflect, connect to and meet the diverse needs of our clients around the world. Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their backgrounds or experiences. Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. Believes in responsible growth and is dedicated to supporting the communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.
Bank Of America Newark, DE, USA Full-Time
Jan 18, 2019
Job Description: This role is in Consumer Tax Operations and will be responsible ensuring compliance with federal, state and local information and withholding regulations by performing the following: • Conducts routine to complex research in preparation of Information Reporting tax returns (945/1042) and other work related documents for BANA in adherence to regulatory and compliance requirements and standards which can involve high dollar penalties and fines for non-compliance. Reviews and assists in preparing periodic state tax returns. • Monitors and reconciles information reporting data to ensure reportable amounts are accurate. Interpret and analyze information gathered from numerous sources to resolve issues. • Onboard and provide direction to other Front Line Unites for withholding and reporting functions. • Provide quality assurance review and testing on operating key controls. Identify significant issues and control weaknesses, and make recommendations and takes action to minimize exposure or loss. • Manage/lead and participate in projects or direct activities that represent significant risk exposure and may be highly visible. • Proactively recommend process improvements, formulate and recommend action response to mitigate risk and resolve complex inquires and escalations. • Communicate across and up the organization to present to senior leaders. Interact with auditors, compliance and risk partners. • Develop and maintain relationships with key business leaders and their teams. • Acts as liaison with key compliance, risk and enterprise process oversight business partners with respect to emerging regulatory and policy/standard issues; monitors relevant regulatory changes that impact our processes. Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for multiple sites or larger business unit(s), including research. Leads in the design, development and implementation of complex products, systems and services in an operations environment. Manages projects and direct activities of a team related to special initiatives of an operations nature. Functions as the technical expert in their assigned area. Major accountabilities are based on individual expertise and capabilities. Provides work direction, guidance and expertise to less experienced associates and provides training to associates and Business Partners on new and complex initiatives. Builds strong relationships with Business Partners across LOBs. Has in-depth understanding of the business unit's operations processes and implications on other groups within the operations function and other divisions within the company. Knowledge acquired through increasingly responsible operations analysis work. Clearly recognized as a content expert by peers. Bachelor degree or equivalent preferred. Individual typically has 5-7 years of experience. REQUIRED SKILLS: 2 or more years of experience working in a accounting or accounting related position Excellent written and verbal communication skills Can easily interact and influence all audiences including executives and front line associates Strong analytical, research and problem solving skills as well as experience analyzing data Can organize and facilitate meetings Advanced experience/skills with Excel and complex spreadsheets Advanced PowerPoint Skills Strong collaboration and relationship building skills Strong organizational skills Adaptable, ability to work independently in a result driven environment with changing priorities Manages operational risk by building strong processes and quality control routines DESIRED SKILLS An undergraduate/graduate degree in accounting/finance SharePoint knowledge Tax experience Knowledge of bank systems
Bank Of America Phoenix, AZ, USA Full-Time
Jan 18, 2019
Job Description: At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our Financial Center team at Bank of America. We're looking for relationship managers (RMs) - those with a passion for helping people and the drive to build relationships to make clients' financial lives better. That means understanding clients' financial needs, offering appropriate solutions and connecting clients with specialists. As part of the Bank of America team, RMs have access to industry leading products and services and a team of dedicated product specialists - all designed to meet the unique life priorities of our clients. RMs benefit from personal coaching, clearly defined career paths, robust training programs and ongoing development opportunities. Relationship managers work in financial centers and partner closely with the financial center manager to ensure all responsibilities are completed with high quality and that we deliver exceptional client care. We'll help you • Get training and one-on-one career coaching from managers who are invested in your success. You'll take part in additional training and development through our Academy for Consumer and Small Business to develop in your role. • Grow your business knowledge and network by using a defined consultative questioning approach with clients to systematically identify client needs and appropriate solutions, as well as partnering with experts. • Confidently build relationships with clients. Gain in-depth knowledge of clients' financial life priorities and connect them to our solutions that meet their financial goals. • Provide clients with a personalized rewarding experience by executing a variety of defined client engagement strategies through relationship calling, in-person conversations and referrals to specialists. • Continuously learn by using resources and technologies to optimize the client experience. As a relationship manager, you can look forward to • Managing a portfolio of clients by providing exceptional client care with industry leading products, services and education. • Unlimited potential for financial growth. • Ongoing professional development to deepen your skills and optimize your expertise as the industry evolves and changes. • Opportunities to connect with experts including small business consultants, mortgage lenders and investment advisors. • A world-class suite of employee benefits. You're a person who (required skills) • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client. • Collaborates effectively to get things done, building and nurturing strong relationships. • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives. • Is comfortable in your ability to identify solutions for new and existing clients based on their needs. • Is comfortable in your ability to actively contact clients by phone. • Communicates effectively and confidently, and is comfortable engaging all clients • Has the ability to learn and adapt to new information and technology platforms. • Applies strong critical thinking and problem-solving skills to meet clients' needs. • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. • Efficiently manages your time and capacity. • Can be flexible to work weekends and/or extended hours as needed. • Is a commissioned notary or can successfully obtain a notary commission in the state you work within four months of start date in role (eight months for employees with a work location of CA, NY or PA). You'll be better prepared if you have (desired skills) • Experience assessing client needs, identifying/recommending solutions, and building/managing client relationships. • Experience in financial services and knowledge of financial services industry, products and solutions. • Sales experience in a salary plus incentive environment. • Experience working in an environment with individual and team goals where goals were routinely met or exceeded. We're a culture that • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.
Bank Of America Phoenix, AZ, USA Full-Time
Jan 18, 2019
Job Description: Medallion Specialists are responsible for providing Medallion Signature Guarantee stamps to Bank of America and Merrill Edge clients for situations including third party transfers, ownership changes and account updates. Associates are expected to process an intake request, handle and own cases to completion, and follow up with clients and financial center associates on latest status. Specialists are expected to provide end to end white glove service ownership with point of call resolution, partnership, research, and proactive support This enhanced service model is built to align with business needs and financial center goals which drive sales, associate/client satisfaction, and efficiencies. Each associate provides full accountability, ownership, and coaching opportunities which builds powerful relationships with the financial center associate. The team is responsible for demonstrating the highest standard of service for every interaction. Responsibilities/Position Summary • Provide superior service and education to financial center associates and clients through inbound/outbound calls and emails • Possess an intense and committed focus on meeting client needs and exceeding reputations. • Present the ability to multi-task, problem solve, and think analytically while demonstrating an exceptional support experience for the financial center associate and their client • Effectively resolve associate and client questions and research requests while proactively identifying additional needs and opportunities to enhance the relationship • Demonstrate a cooperative, professional, and positive work demeanor while adhering to department call center metrics requirements, such as schedule adherence, duration, CMC call tracking, production, and call quality assessments • Will be expected to apply and share best practices and past experiences with their peers and leadership team • Provide associates and clients with accurate information by keeping abreast of operational procedures Required Skills: "Must" have these skills to be minimally qualified • Provide FInancial Center associates with accurate information by keeping abreast of Medallion procedures • Deliver complete and concise explanations to inquiries made via inbound calls • Effectively resolve associate questions and research requests while proactively identifying additional needs and opportunities to enhance the relationship • Provide point of call resolution for issues • Demonstrate excellent verbal, written and listening skills, knowledge of products and services, integrity and ability to work as part of a team • Foster collaborative relationships within and across business units • Understand and demonstrate cultural awareness • Demonstrate exceptional organizational and time management skills • Provide strong analytical and problem resolution skills • Anticipate and understand client needs • Apply sound judgment in making decisions • Provide end to end ownership and follow up for Medallion stamp requests in a case management capacity • Strong follow up and organizational skills a must. • Interace with associates and clients for intake, follow up, and general information about the program • Must be detail-oriented • Should be a hightly-motivated self starter who can set goals and accomplish tasks with minimal supervision We do NOT hire to specific shifts, candidate must be flexible. Phone gate is open 8:00 AM - 9:00 PM Monday-Friday and 8:30 AM - 5:00 PM Saturday. All times EST. Enterprise Job Description: Case Manager (AM) - provides white glove service to colleagues and directly to clients on inquiries related to POA, AP, Divorce and 529; open cases in Seibel taking ownership to give clients a single point of contact to walk them through paperwork and processes related to the above specialties; through case ownership does proactive outreach to ensure clients needs are met; serves as an expert to provide superior service to our clients. Serves as liaison between Special Account Services, OGC, OTT, and Special Distributions regarding various processes for the CM function. NIGO - position entails assisting with document remediation by making critical account changes and/or updates, paperwork processing, document fulfillment as well as outbound call support for internal and external clients. Must deliver high quality customer service, stressing client focus, product knowledge, and problem resolution. Representatives must provide clients with accurate information by keeping abreast of procedures and demonstrating the ability to provide complete and concise explanations to inquiries made from all levels of personnel. SAS - the Merrill Edge Special Account Services Associate daily responsibilities will cover one or more operations including, processing of Non ML documentation. The representative will review and process required documents in regards to Estates, Guardianships/Conservatorships, Trusts, Bankruptcy, Outside Power of Attorneys, responding to escalated emails, processing distributions to beneficiaries, engaging key business partners as needed while adhering to ML/BAC procedures and guidelines. EAS - as a Merrill Edge Advisory Support representative, this person is responsible for assisting Merrill Lynch financial advisors with the transfer of relationships between the local branch offices and Merrill Edge through use of various applications while communicating the benefits of the Merrill Edge platform. The representative will address all inquiries related to the transfer of relationships from the local branch offices and internal MEAC advisors via the Edge Advisory Support email box and/or phone. Representatives on the EAS team will be responsible for knowing eligibility guidelines for accounts transitioning to Edge. These guidelines are used to determine if an account can be enrolled to Edge or if there are ineligible reasons that need to be communicated back to the branch. Some representatives are cross trained to support multiple mailboxes such as Edge Branch Referrals (EBR) and Back to Advisory (B2A). Representatives supporting the EBR mailbox will be expected to log referral data accurately for prospects, MESD and MEAC accounts, as well as determine if incentive production credits are due. The B2A request that are handled by EAS requires associates to track accounts identified by the dedicated market specialist and facilitate the transfer of accounts back to GWIM. B2A requires some outbound calling to OMTs to initiate transfer or to provide first right of refusal. VCA - General Role- responsible for over 50+ POC items for the MEAC Premier segment, goes above and beyond to provide differentiated service to premier client segment, end to end ownership and partnership with segment FSAs and clients, assists with daily team volume: phone calls, email boxes, and processing queues. Assists management with process improvements and new initiatives to better the client experience. Provides additional assistance to other premier segments including: PRF, Dedicated Markets, PCET, and Premium. Provides contingency coverage to MEIC and Account maintenance when leveraged. VCA PE Role- responsible for 50+ POC items for the Premium Elite self-direct segment, goes above and beyond to provide differentiated service to Premium Elite client segment, end to end ownership and partnership with segment Relationship managers and clients, assists with daily team volume: phone calls, email boxes, processing queues, and with researching and resolving relationship manager escalations. Assists management with process improvements and new initiatives to better the client experience. Dedicated Field Support- responsible for providing end to end white glove service ownership with point of call resolution, partnership, research, and proactive support for the Financial Center Financial Solutions Advisors (FC FSA). This enhanced service model is built to align with business needs and Preferred Banking business goals which drive sales, FSA/client satisfaction, and efficiencies. Each associate provides full accountability, ownership, and coaching opportunities which builds powerful relationships with the FC FSAs. The team handles on-boarding, funding, ongoing service, product, and sales support inquiries for both Merrill Edge Advisory Center and Merrill Edge Self Directed Investment accounts. The ongoing growth of FC FSA service support will be achieved through the success of this team. Required Skills & Abilities include the following; a) These position requires an ability to multi-task and independently prioritize his/her workload, b) Must demonstrate a cooperative and professional work attitude, c) Representative will also be expected to think analytically, use strong research skills, and apply best practices/past experiences to problem resolution, d) Previous experience and proven results in previous Edge operations/service roles preferred, e) Capable of multi-tasking and working efficiently under stress and high volume, f) Strong organizational, time management and teamwork skills, g) Previous knowledge of Account Maintenance services is helpful, h) Strong analytical, negotiation and problem solving skills, i) Track record of attention to detail and follow through on assignments, j) Apply sound judgment and enterprise-wide mindset in making decisions, k) Anticipate and understand client needs and concerns, l) Customer Service and/or call center experience preferred, m) Deliver high quality partner support stressing partner/client needs, problem resolution, and service/product knowledge, n) Deliver complete and concise explanations to inquiries made via inbound calls, o) Provide point of call resolution for issues, p) Ability to independently prioritize his/her workload, q) Demonstrate excellent verbal, written and listening skills, r) Ability to quickly build rapport with Home Office, Field and other business partners, s) Focus on personal and career development (e.g. Series 7/66 licensing, career advancement), t) Foster collaborative relationships within and across business units, u) Understand and demonstrate cultural awareness, integrity and ability to work as part of a team, v) Demonstrate exceptional organizational and time management skills, w) Provide strong analytical and problem resolution skills, x) Anticipate and understand partner/client needs, y) Apply sound judgment in making decisions, z) Knowledge of Merrill Edge systems, products and applications.
Bank Of America Chandler, AZ, USA Full-Time
Jan 18, 2019
Job Description: Business Overview: U.S. Trust, Bank of America Private Wealth Management is a leading private wealth management organization providing vast resources and customized solutions to help meet clients wealth structuring, investment management, banking and credit needs. Clients are served by teams of experienced advisors offering a range of financial products and services, including investment management, financial and succession planning, philanthropic and specialty asset management, family office services, custom credit solutions, financial administration and family trust stewardship. U.S. Trust is part of the Global Wealth and Investment Management unit of Bank of America, N.A., which is a global leader in wealth management, private banking and retail brokerage. Role Overview: Client team lead with primary responsibility for new client acquisition, deepening client relationships and building an internal and external network to achieve business development goals Leads client team members and partners with other internal specialists to provide clients access to the full array of U.S. Trust capabilities and services, as required to meet their specific needs Reports to the Market Executive Job Description: Senior level associate who provides advice to clients with complex financial needs. A PCA focuses on sales to new and existing High Net Worth (HNW) clients. PCAs generally will have an in depth knowledge of one or two of the following areas: investments, credit, banking, trust and wealth transfer and a general understanding of the other areas. Using this knowledge, a PCA will help facilitate the integrated delivery of our services for investments, credit, fiduciary and other banking services. This position may be subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. If your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination. Key Responsibilities: Act as trusted advisor to, and advocate for, clients and prospects; provide integrated recommendations that encompass multiple products and services as needed Develop in-depth understanding of clients needs, preferences and overall wealth; be responsive to changes in the business environment or client needs Effectively manage a book of relationships and act as relationship lead accountable for the clients experience Leverage specialists, service officers and other expert resources to ensure the integrated delivery of investment, fiduciary, credit and banking solutions Build relationships with internal and external sales referral partners Lead the Client Management Process (CMP) within client team to identify new business development opportunities Motivate and influence client team members appropriately; collaborate in their onboarding, coaching and development Meet Risk & Compliance requirements and policies Required skills: 12+ years of private banking or complex financial services experience OR minimal equivalent of a bachelors degree Responsible for driving new business development for target client segment ($3MM++ investable assets) Present to clients a holistic approach, leveraging the entire US Trust platform A high touch, client-focused individual with exceptional interpersonal skills A leader who recognizes opportunities for client engagement and proactively acts upon them for the betterment of the client Ability to influence; proactively asks for and closes business Solutions oriented; sales and financial aptitude a must Must be a skilled negotiator Ability to work and identify the need for team specialists; collaborate closely with other team members Takes on a leadership role on the team and within the business community Series 7, 63 and 65 (or Series 7 and 66) required (may gain licenses after start - unlicensed candidates may be considered if willing to obtain licenses within a 120 days of start date) Desired skills: MBA or Post-Graduate Degree preferred CFP, CPA, CFA, CTFA, CFM or JD a significant plus
Bank Of America Scottsdale, AZ, USA Full-Time
Jan 18, 2019
Job Description: Participates as an integral member of the core Client Team, working with commercial clients. Develops, participates and/or presents client/client team presentations (economic updates, markets forecasts, industry updates, industry valuations), pitch books and relationship reviews. Participates in the credit approval process in order to gain exposure to Credit products and the decision/approval process. Participates in treasury solutions packaging in order to gain exposure to Treasury products/services and their related approval/support processes. Coordinates with product partners, deal team members and clients throughout the course of a transaction. Delivers financial, industry, and economic analyses and other activities to facilitate decision making with comprehensive and in-depth company and industry research. Responsible for new business analytics to support the client teams, focusing on enhancing existing relationships, and identifying opportunities for up-tiering. Monitors Plus One activities across multiple portfolios in order to identify opportunities for expanding client relationships. Work efforts must be thorough and focused, exhibiting strong oral and written communication skills. Able to work with minimal supervision on assigned tasks, and is able to connect analytical work to the client needs and strategic objectives. Qualifies early in role and develops later in role. Office location is Minneapolis. Qualifications: Undergraduate degree preferred. Accounting, Finance or related field preferred Minimum of 1-5 years of previous business experience Credit skills preferred Demonstrates initiative/self-motivation Possesses strong interpersonal skills Possesses strong analytical and modeling skills Possesses understanding of corporate financial statements is a must Demonstrates strong critical thinking Demonstrates the ability to independently make decisions Licensing may be required (will support the employee through registration process if needed)
Bank Of America Minneapolis, MN, USA Full-Time
Jan 18, 2019
Job Description: Participates as an integral member of the core Client Team, working with commercial clients. Develops, participates and/or presents client/client team presentations (economic updates, markets forecasts, industry updates, industry valuations), pitch books and relationship reviews. Participates in the credit approval process in order to gain exposure to Credit products and the decision/approval process. Participates in treasury solutions packaging in order to gain exposure to Treasury products/services and their related approval/support processes. Coordinates with product partners, deal team members and clients throughout the course of a transaction. Delivers financial, industry, and economic analyses and other activities to facilitate decision making with comprehensive and in-depth company and industry research. Responsible for new business analytics to support the client teams, focusing on enhancing existing relationships, and identifying opportunities for up-tiering. Monitors Plus One activities across multiple portfolios in order to identify opportunities for expanding client relationships. Work efforts must be thorough and focused, exhibiting strong oral and written communication skills. Able to work with minimal supervision on assigned tasks, and is able to connect analytical work to the client needs and strategic objectives. Qualifies early in role and develops later in role. Office location is flexible to either Grand Rapids, MI OR Troy, MI. Qualifications: Undergraduate degree preferred. Accounting, Finance or related field preferred Minimum of 1-5 years of previous business experience Credit skills preferred Demonstrates initiative/self-motivation Possesses strong interpersonal skills Possesses strong analytical and modeling skills Possesses understanding of corporate financial statements is a must Demonstrates strong critical thinking Demonstrates the ability to independently make decisions Licensing may be required (will support the employee through registration process if needed)
Bank Of America Troy, MI, USA Full-Time
Jan 18, 2019
Job Description: Few things impact people's lives as much as their finances. Make a difference where it counts by joining our industry-leading wealth management team at Bank of America and Merrill Lynch. We're looking for the next generation of financial advisors-those with a passion for people and drive to build a business that makes their financial lives better. Going beyond portfolios and investment strategies, you'll consider a client's entire, complex financial picture, and then guide them with advice and solutions to help them live their best financial lives. The Advisor Development Program will help you get the necessary training and guidance along a defined path to become the financial advisor you want to be. From marketing yourself to managing a practice, we'll equip you with everything you need as you move through the stages of development. The Financial Advisor Stage I role is the first step. At this stage, you'll earn the required licenses, start building the relationships that can shape your career, and be exposed to the products, platforms, and tools you need to serve clients. We'll help you Get training and one-on-one mentorship from managers who are invested in your success. You'll enroll in our Consumer Academy to develop as an advisor. Grow your network to eventually grow your business . Leverage our relationships with one out of two households in the U.S. Starting at a financial center, you'll interact with banking customers, small business owners and higher net worth clients alike. Build connections. Work in the center of the financial universe, tapping into a range of experts, from mortgage lenders to investment analysts. Provide end-to-end comprehensive advice . Deliver client reviews/presentations with confidence, including reviews of investment goals, and recommend wealth management strategies to help clients achieve their goals. Get smart on core banking and investment solutions. Connect clients to all of the solutions we provide through Bank of America and Merrill Lynch to meet virtually all of their financial needs. Obtain Series 7 & 66 (63 & 65 accepted, in lieu of 66) within 120 days-a requirement for the role. As an advisor, you can look forward to Unlimited potential for financial growth A strong referral base from across the business that will give you a leg-up on client acquisition Robust marketing support to reach wider audiences with greater appeal Ongoing professional development to deepen your skills and optimize your practice as the industry evolves and changes Leadership opportunities, from leading client and conference seminars to mentoring junior associates You're a person that Sets and accomplishes goals, achieving whatever you put your mind to Is comfortable in a sales role, finding ways to nurture strong relationships with prospective clients Communicates clear and confidently with customers from all walks of life Works well with others and collaborates productively to get things done Can manage complexity, prioritize tasks and execute in a fast-paced environment Likes to learn on your feet, adapting to new information and seeking the right solutions for clients Efficiently manages your time and capacity Is thorough and will incorporate relevant regulatory due diligence into daily to-do's and long-term strategies for clients You'll be prepared if you have Strong computer skills with an ability to multitask in a demanding environment A bachelor's degree, or 1-2 years experience working in the financial service industry and/or a sales environment where goals were met or exceeded We're a culture that Has a place for everyone committed to the work. We provide continuous training and developmental opportunities to help people achieve their goals, whatever their background or experience. Believes diversity makes us stronger, so we can reflect, connect to and meet the diverse needs of our clients and customers around the world Is committed to advancing our tools, technology, and ways of working. We always put our clients first to meet their evolving needs Believes in responsible growth and has a proven dedication to supporting the communities we serve
Bank Of America Chandler, AZ, USA Full-Time
Jan 18, 2019
Job Description: The Recruiting Coordinator team is a part of the Global Talent Acquisition organization. The primary focus of our team is to facilitate the recruiting process, providing technical and logistical support to a team of recruiters whom partner with various lines of businesses. The teammate in this role is responsible for engaging with HR teammates and line of business partners on the Talent Acquisition process, including but not limited to: Partnering with multiple recruiters to manage the end-to-end recruiting process. Managing relationships with hiring managers and additional partners, as required, to facilitate the recruiting and onboarding processes using various forms of communication (i.e. telephone, email, instant messenger). Anticipating and proactively identifying issues and risk as part of daily responsibilities. Using the HR system (Workday) to open and manage requisitions, document candidate assessments, process offers/hires, etc. per the Talent Acquisition process. Tracking and documenting compliance-related requirements such as I-9, eVerify, background check, new hire post offer acceptance documentation, etc. Overseeing compliance processes and adhering to applicable Bank of America HR policies and procedures, as well as applicable local, state, and federal laws and guidelines. Scheduling and coordinating logistics for interviews (telephone, video/telepresence, in-person). Required Skills: Minimum 3-5 years of experience in operational/fulfillment or customer service/client facing role Must have strong communication skills both verbal (i.e. telephone, telepresence meetings, etc.) and written (i.e. email, presentations, etc.), including the ability to explain results at a level that resonates across many different audiences within a virtual environment Strong interpersonal skills and the ability to build solid relationships characterized by mutual respect, understanding, and trust Ability to collaborate among team members and business partners; contribute ideas, opinions, and skills toward the achievement of a common goal Proven experience with proactive identification of issues, trends and executing solutions Proven experience in researching, documenting, and escalating issues as required with an emphasis on migrating risk, compliance-oriented Proven experience managing multiple competing priorities simultaneously, strong prioritization and time management skills, self-directed, results-oriented Experience working in multiple information systems simultaneously and solid general database knowledge, with the ability to multi-task & toggle between various systems Demonstrates flexibility and thrives in a fast-paced, action oriented environment, with ability to juggle long-term goals and short-term deliverables Proficiency with Microsoft Office (PowerPoint, Word, Excel, Outlook) Ability to work independently and apply good judgment (e.g., knowing when to escalate issues, etc.) Desired Skills: Previous experience in recruiting or other area within human resources Proficiency with an applicant tracking/HR system - i.e. HRIS, Oracle, Taleo, Workday Associates or Bachelor's Degree Enterprise Role Overview: Independently facilitates the recruiting process providing technical and logistical support to a team of recruiters. Prepares candidate information packages, schedules interviews and coordinates logistical requirements. Coordinates pay operations changes for successful candidates. May pre-screen applicants under general direction from recruiters. Individual contributor, entry level position with 1-2 years of administrative experience preferred.
Bank Of America Phoenix, AZ, USA Full-Time
Jan 18, 2019
Job Description: The Testing Specialist , under supervision, conducts independent transactional and process testing on a team in support of identified needs. A test is defined in the Independent Testing Enterprise Policy as "an independent point-in-time examination of one or more processes, controls, policies and procedures or data sources utilized for managing risk to assess the effectiveness of the control environment. A test is focused on answering a specific objective and has a pre-defined pass/fail criteria." Testing may include activities such as automated surveillance and transaction level testing and may be performed onsite. The Testing Specialist is accountable for quality testing execution, reporting and analysis of results. This role may participate in test script development and test design. The Testing Specialist contributes to the identification of themes and trends at the front line unit, control function and enterprise level. The Testing Specialist is accountable for quality reporting and analysis of test results. The Testing Specialist contributes to the identification of themes and trends at the front line unit, control function and enterprise level. This role is an individual contributor in the Reporting and Analytics function. Additional responsibilities include: Responsible for ad-hoc and recurring reporting supporting test results and inventory. Ability to extract data from various source systems using SQL or SAS and presenting the data in business friendly reports for action/decisions.Test results production reporting and testing process metric reporting. Support Data Quality and automation efforts. Required Skills: S QL/SSIS, MS Excel-automation experience, Access, Flexible-strong data quality mindset Desired Skills: VBA, SAS, Tableau
Bank Of America Chandler, AZ, USA Full-Time
Jan 18, 2019
Job Description: This position entails managing multiple projects and developing executive reporting and ad hoc analytics for support of the Existing Account Reporting function within Credit. The primary function of this position will be to maintain and enhance the existing suite of reporting, conduct relevant ad-hoc reporting, analysis, and project management support with respect to Existing Account requirements for the domestic card portfolios, with the potential for reporting out on the international portfolios. The reporting views that this individual contributor will be responsible for will revolve around Existing Account Executive Summaries: Portfolio Metrics, Asset Quality, and ad hoc analytics requested by the Line of Business and Strategy Partners to better understand the current performance within the Card Operations areas. MyWork is not available for this position. The Analyst must work on site in Belfast, Charlotte, or Delaware. Required Skills: Proven analytical ability and problem-solving skills as demonstrated through 3+ years related experience. SAS experience Working knowledge of MS Office (EXCEL, Access, SharePoint, Word, and PowerPoint); ability to create PowerPoint presentations for Senior Management. Strong communication (oral, written) and organizational skills. Previous project team skills/experience; ability to work independently and a self starter. Desire to drive change and improve the status quo through advanced reporting and data monitoring. Desired skills: SQL and Teradata experience Enterprise Description: Responsible for performing more complex analysis and modeling for multiple products with the goal of maximizing profits and asset growth and minimizing risk and operating losses and/or other financial and marketing exposures. Develops complex program models to extract data and uses multiple databases to acquire statistical and financial data. Utilizes portfolio trends to propose policy/procedural changes within segmentation structure to produce optimal results. Excels at risk/reward trade off. Build relationships with external agencies. Participates in the rollout of company-wide pilot programs developed as a result of programmed models. Duties primarily include the regular use of discretion, independent judgment, the ability to communicate with multiple levels of management and the utilization of core leadership behaviors. SAS and/or MicroStrategy experience preferred; 2-5 years experience preferred.
Bank Of America Newark, DE, USA Full-Time
Jan 18, 2019
Job Description: This Strategic Analyst will support loss mitigation for Check Fraud. Responsible for performing strategy development and ad hoc analyses. Utilizes a variety of systems including, but not limited to Excel, SAS, SQL at an intermediary/expert level. Provides analytical support on various strategies to ensure company goals are met. May utilize established databases to provide statistical and financial modeling. Analyzes portfolio trends, concerning risk, loss trends, marketing performance, portfolio dynamics, and bureau scoring criteria. Will participate in the rollout of company-wide pilot programs developed as a result of programmed models. Duties primarily include the regular use of discretion and independent judgment. Understand and balance the relationship between revenue, cost and losses (Risk vs. Reward). Must be able to synthesize findings from internal databases and various other sources. Apply data analysis to identify opportunities and make recommendations to control losses and increase profitability. Investigate new, innovative techniques to enhancing customer revenue and develop analytically -based customer solutions. Provide strategic analysis to enhance Check fraud loss mitigation. Provide strategic recommendations for both loss mitigation as well as improve fraud decisioning. 2-5 years experience preferred. Required Skills: Outstanding skills with SAS and SQL. Minimum 2 years experience. Experience with data mining from large databases Strong analytical, trouble-shooting, problem solving, teamwork, interpersonal, and relationship management skills. Must be results driven, action oriented, and process improvement biased. Proven ability to communicate analytical results to all potential audiences. Desired Skills: Degree in an analytical field (statistics, operations research, engineering, etc.)
Bank Of America Phoenix, AZ, USA Full-Time
Jan 18, 2019
Job Description: Responsible for supporting model and strategy development projects and initiatives within Client Underwriting. Role entails performing complex analysis to maximize profits and asset growth while minimizing credit and other operating losses. Role requires strong analytic, problem-solving and process management skills with experience manipulating large data sets in SAS or similar software. Additional responsibilities include oversight and support of quantitative model development and other strategic initiatives with strong focus on operational excellence. Able to independently manage multiple projects. Requires foundational understanding of core statistical modeling concepts and familiarity with model and strategic risk management policies. Ability to interpret complex analysis, identify enhancement opportunities, communicate and collaborate to drive change across a diverse stakeholder. Required Skills: • 3+ years prior experience in developing strategies and/or credit criteria. • Strong analytical, logical reasoning and problem solving skills required. • Strong knowledge of statistics and data mining techniques. • Proven capabilities with SAS, SQL, and Excel software. • Proficient in MS Office including Word, Excel, and PowerPoint. • Strong working knowledge of the process and tools used for the development, validation, implementation, and documentation of credit risk strategies and/or scoring models. • Previous credit and experience and knowledge of credit policies and procedures. • Strong financial acumen and understanding of P&L business drivers. • Ability to communicate effectively and influence others to drive results. • Effective project management and organizational skills with the ability to prioritize workloads. • Project Management or Change Management experience • Bachelors degree in business, math, statistics, economics or related discipline Desired Skills: Experience building predictive models Familiarity with core Model Risk Management discipline
Bank Of America Newark, DE, USA Full-Time
Jan 18, 2019
Job Description: f Business Description: This is a business critical role that supports Life & Specialty Services BK/CRO/CRT Reporting. Responsible for data management and system integration across multiple platforms in support of current and future reporting environments that align with enterprise platforms. Have ability to understand and manage BK/CRO/CRT data relationships across different systems. This role requires the ability to own end to end data extraction processes supporting BK/CRO/CRT control reporting, understanding existing code, analyze report requirements, develop data models based on the reporting needs, and advanced understanding with use of data elements, business logic, and ability to create reporting using Tableau, MicroStrategy, and/or other technology recommended BI Tools. A sound understanding of Bankruptcy and Credit Reporting with working knowledge of mortgage industry is desirable to ensure data and analytical needs are met for the business. This position requires ability to communicate effectively and work across multiple teams to support various initiatives. Enterprise Role Overview: Responsible for performing more complex analysis and modeling for multiple products with the goal of maximizing profits and asset growth and minimizing risk and operating losses and/or other financial and marketing exposures. Develops complex program models to extract data and uses multiple databases to acquire statistical and financial data. Utilizes portfolio trends to propose policy/procedural changes within segmentation structure to produce optimal results. Excels at risk/reward trade off. Build relationships with external agencies. Participates in the rollout of company-wide pilot programs developed as a result of programmed models. Duties primarily include the regular use of discretion, independent judgment, the ability to communicate with multiple levels of management and the utilization of core leadership behaviors. SAS and/or MicroStrategy experience preferred; 2-5 years experience preferred. Required Skills: Consumer Operations Data Mart (CODM) experience 2+ years of experience of a dvanced demonstrated data mining/programming & analytics experience with SAS/SQL Experience working within the Bank's data infrastructure (Teradata, The W, SQL Server, etc.) Experience with business case development Desired Skills: Experience with systems functional analysis, technology business analysis, and basic understanding of the different technical platforms, databases, application frameworks, and related technologies SQL Server, Oracle, iSeries, Tableau, MicroStrategy report development, and Teradata Proficiency with both SAS/SQL (ex. SAS Grid, SQL Server) and proven experience with complex JOIN criteria Scripting and automation experience: Visual Studio(VB, .NET, C++), TOAD, Excel, Agile development/certification Experience with Enterprise Databases (The W) Experience with researching data elements in support of new code development. Examples should include leveraging Metadata in research efforts to create accurate data results Ability to translate high level business requirements into technical data requirements Exceptional analytical skills with ability to comprehend, document, and evaluate Excellent communication skills (verbal, written and presentations) and ability to solve complex problems and develop creative solutions Ability to work with diverse team members in virtual environment
Bank Of America Chandler, AZ, USA Full-Time
Jan 18, 2019
Job Description: Position Summary Fraud Technology team is looking for a Lead Java Application Developer. This is a hands-on development role. The lead developer will not have any direct reports, but will have the opportunity to mentor junior and mid level developers, and lead small to medium sized projects. Requirements include 10-12 years of system development experience (preferably in the financial industry) and at least 2-3 years leading projects, with a focus on end-to-end JAVA application development. The developer will be part of a team that is building an integrated fraud platform utilizing many of the latest and cutting-edge technologies, replacing and consolidating many legacy applications As a Lead Developer you will work closely with project management, business analyst and development resources to deliver solutions. Candidates must possess advanced problem solving skills, the willingness to learn and ability to effectively and concisely communicate verbally and in written/presentation format. You must work well in a supportive and transparent team environment, while having the ability to research and resolve issues independently. Required Skills - Experience with Agile/Iterative development and full SDLC development - Ability to lead small to medium sized projects independently and with BA/PMs - Utilize and promote Standards, Best Practices, Design Patterns - Mentor junior and mid level developers - Perform Design and Code Reviews and ensure code quality - Proven track record of delivering projects successfully with speed without sacrificing quality - Proficiency with Object-Oriented Programming (OOP) - Proficiency with JAVA application development - Proficiency with Spring (ORM, MVC, Integration, Batch, Services, among others) - Proficiency with SOA, REST/SOAP Web Services, JSON/XML - Proficiency with at least one ORM/Persistence Framework: iBatis/MyBatis, Hibernate, JPA - Experience with at least one RIA Frameworks such as jQuery (preferred), Angular, YUI, Ext JS, DOJO - Experience with Source Control: BitBucket/GIT, Subversion (SVN), Perforce, or similar - Experience with Maven, Test Driven Development (TDD) and Continuous Integration (CI), JUnit - Experience with IDE: Eclipse, RAD, or similar - Experience with web/application servers: Tomcat, Apache, JBOSS, Websphere - Experience with at least one RDMS and SQL: Oracle, Sybase, SQL Server Desired Skills - Nice to Have: MQ/Kafka, Big Data/Hadoop, NoSQL/Cassandra Enterprise role description Provide leadership and deep technical expertise in all aspects of solution design and application development for specific business environments. Focus on setting technical direction on groups of applications and similar technologies as well as taking responsibility for technically robust solutions encompassing all business, architecture, and technology constraints. May be responsible for coordinating teams to accomplish development in a matrixed organization. Typically requires 5-7 years of experience
Bank Of America Newark, DE, USA Full-Time
Jan 18, 2019
Job Description: Position Summary The System Architect's role is to strategically design and implement the target enterprise eSignature framework. This individual will gain organizational commitment for all systems and software plans, as well as evaluate and select all technologies required to complete those plans. In addition, the System Architect provides technical leadership across the DCRS Manage platform from strategic decision making down to the project planning level. They will work closely with technology and business partners to identify, recommend, develop, implement, and support cost-effective technology solutions. This person will also define and implement IT policies, procedures, and best practices. Design and implement long-term strategic goals and short-term tactical plans for managing and maintaining enterprise eSignature framework Ensure that proposed and existing systems architectures are aligned with DCRS Manage goals and objectives. Conduct research on emerging technologies in support of systems development efforts, and recommend technologies that will increase cost effectiveness and systems flexibility. Where applicable, design, develop, and oversee implementation of end-to-end integrated systems. Document the eSignature framework existing systems architecture and technology portfolio; make recommendations for improvements and/or alternatives. Review new and existing systems design projects and procurement or outsourcing plans for compliance with standards and architectural plans. Document systems processes through use case scenarios, workflow diagrams, and data models. Develop, document, communicate, and enforce a policy for standardizing systems and software as necessary. Required Skills 10 years related work experience Extensive experience in developing strategic systems architecture plans. Hands-on experience with business requirements gathering/analysis. Proven experience in systems and network design and development. Strong understanding of information processing principles and practices. Strong knowledge of software evaluation principles and practices. Good knowledge of applicable data privacy practices and laws. Exceptional analytical, conceptual, and problem-solving abilities. Exceptional understanding of the organization's goals and objectives. Excellent architecture and technical support documentation skills. Strong interpersonal and consultative skills. Ability to conduct research into emerging technologies and trends, standards, and products as required. Ability to present ideas in user-friendly language. Able to prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. Desired Skills College diploma or University degree in the field of computer science/engineering or information systems Previous Bank of America experience
Bank Of America Chandler, AZ, USA Full-Time
Jan 18, 2019
Job Description: At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our Financial Center team at Bank of America. We're looking for financial center operations managers (FCOMs) - those with a passion for playing a leadership role, in supporting the financial center manager, to create a client-centric culture to improve clients' financial lives. As part of the Bank of America team, FCOMs benefit from personal coaching, clearly defined career paths, robust training programs and ongoing development opportunities. FCOMs provide oversight of the client service representative/teller line to ensure adherence to all policies and procedures -all to deliver exceptional client care. We'll help you • Get training and one-on-one mentorship from managers who are invested in your success. You'll enroll in our Academy for Consumer and Small Business to develop as a financial center operations manager. • Learn core banking solutions and processes. Understand solutions we provide through Bank of America and how to accurately process transactions such as client deposits and cashing checks. • Adhere to policies and procedures through education of regulatory policies, employee and client safety procedures and service delivery guidelines. • Ensure day-to-day activities comply with standards by observing and coaching teammates in customer service, operational procedures, transaction accuracy and client engagement. • Grow your network to maximize effectiveness in meeting client needs. Build relationships with teammates and specialists to assist clients with financial needs and/or problem resolution. • Confidently build relationships with clients. Gain in-depth knowledge of clients' financial life priorities and connect them to Bank of America solutions that meet their financial goals. • Continuously learn by using resources and technologies to optimize the client experience. • Provide education to clients. Inform and educate clients on how to conduct simple transactions through convenient banking options (such as online banking, mobile banking and ATMs) that benefit them. • Manage the financial center in the absence of the financial center manager. As a financial center operations manager, you can look forward to • Unlimited potential for financial growth. • Ongoing professional development to deepen your skills as the industry evolves and changes. • Opportunities to connect with experts including relationship managers, small business consultants, investment advisors, and lending officers. • A world-class suite of employee benefits. You're a person who (required skills) • Has been successful working in a client-focused and results-driven environment. • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client. • Can resolve problems independently and involve others as needed. • Can interpret performance results and find opportunities to drive success. • Works well with others and collaborates productively to get things done; a great teammate who presents oneself professionally and with confidence to establish trust, credibility and respect with others. • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives. • Communicates effectively and confidently, and is comfortable engaging all clients. • Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment. • Has the ability to learn and adapt to new information and technology platforms. • Applies strong critical thinking and problem-solving skills to meet clients' needs. • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. • Is proficient in computer skills and professional programs (for example Microsoft Office). • Can be flexible to work weekends and/or extended hours as needed. You'll be better prepared if you have (desired skills) • A bachelor's degree, preferably in a business-related field. • Bilingual skills. • Experience in financial services, mortgage, retail or hospitality. We're a culture that • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. • Is committed to advancing our tools, technology, and ways of working. We always put our clients first to meet their evolving needs. • Believes in responsible growth and is dedicated to supporting the communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.
Bank Of America Phoenix, AZ, USA Full-Time
Jan 18, 2019
Job Description: Located in a financial center, Relationship Bankers will focus the majority of their time helping customers by deepening relationships through referrals and platform service to sales activities as well as self-service and transactional activities where needed. Responsibilities include, but are not limited to the following Engage customers in the lobby to assist, educate and train customers on how to conduct simple transactions through Self Service technologies Where self-service isnt available, conduct over the counter transactions for service needs (e.g cashiers checks, safe deposit entry, etc.) Work with retail customers to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs Identify and route preferred and small business client needs to the Relationship Manager and or FSA as appropriate for all sales, service and specialized needs Ensure the customers needs are met by partnering with specialists and business partners to understand what they offer to customers and the most effective way to generate business referrals (e.g consumer banking, small business, mortgage and investment needs) Leverage available resources and technologies (tablets, bank by appointment, etc.) to optimize the customer experience and serve our customers with operational excellence and accuracy Proactively manage risk in every business, product, and service transaction leveraging available tools Relationship bankers (RBs) are located in the financial center and are responsible for assisting and educating customers on self-service banking options (for example, mobile, online, ATM) and building and deepening customer relationships. RBs are also trained in cash transactions and may be asked to process these transactions both accurately and efficiently when needed. Primary Responsibilities: •Engage customers in the lobby to assist, educate and train customers on how to conduct simple transactions through self-service technologies •Work with retail customers to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs •Open deposit accounts and sell banking products (examples: credit cards, CDs, IRAs, loans) •Quote rates, terms and programs for loan customer requests •Respond to customer inquiries and concerns, creating customized solutions •Recognize and refer cross-sell opportunities •Refer opportunities to appropriate specialist •Ensure customers/clients are connected to the appropriate teammate to help them achieve their financial goals; make sure all sales, service and specialized needs are met; and help drive overall revenue growth •Ensure the customer's needs are met by partnering with specialists and business partners to understand what they offer to customers and the most effective way to generate business referrals (examples: customer's banking, small business, mortgage and investment needs) •During times of high customer traffic, process transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures •Leverage available resources and technologies (such as tablets and bank by appointment) to optimize the customer experience and serve our customers with operational excellence and accuracy •Proactively manage risk in every business, product and service transaction leveraging available tools Required skills: - Skilled at and/or aptitude for assessing customer/client needs, providing applicable solutions/recommendations, and building customer relationships based on mutual trust to optimize sales opportunities to new and existing customers/clients - Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration in a virtual or face-to-face environment - Thrive on engaging with customers; can begin a conversation, handle objections, demonstrate patience to teach and so forth - Actively use and leverage current technologies to better understand the technology solutions available to improve our customers' financial lives - Ability to learn and understand technology to assist customers with self-service needs - Apply strong critical thinking and problem-solving skills to meet customers' needs - Available to work weekends and/or extended hours as required to run the business - Demonstrate initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements - Displays passion, commitment and drive to deliver an experience that improves our customers' financial lives - Ability to understand and implement process and/or regulatory requirements during all interactions with customers (examples: Anti-Money Laundering, appropriate disclosures.) - Excellent oral and written communication skills with strong influencing skills - Pass relationship banker pre-employment assessment - Bilingual (fluent verbal and written) skills where applicable - Ability to engage customers for long periods of time - All relationship bankers must be certified in the requirements of the role. The certification process will be designed to validate associates' proficiency, meaning their ability to perform the critical job tasks and demonstrate the key "how" behaviors. Desired skills: - One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals - Six months of cash handling experience - Bachelor's degree or business relevant associate degree (examples: business management, business administration, finance) - Financial/Banking center experience
Bank Of America Columbia, MO, USA Full-Time
Jan 18, 2019
Job Description: Located in a financial center, Relationship Bankers will focus the majority of their time helping customers by deepening relationships through referrals and platform service to sales activities as well as self-service and transactional activities where needed. Responsibilities include, but are not limited to the following Engage customers in the lobby to assist, educate and train customers on how to conduct simple transactions through Self Service technologies Where self-service isnt available, conduct over the counter transactions for service needs (e.g cashiers checks, safe deposit entry, etc.) Work with retail customers to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs Identify and route preferred and small business client needs to the Relationship Manager and or FSA as appropriate for all sales, service and specialized needs Ensure the customers needs are met by partnering with specialists and business partners to understand what they offer to customers and the most effective way to generate business referrals (e.g consumer banking, small business, mortgage and investment needs) Leverage available resources and technologies (tablets, bank by appointment, etc.) to optimize the customer experience and serve our customers with operational excellence and accuracy Proactively manage risk in every business, product, and service transaction leveraging available tools Relationship bankers (RBs) are located in the financial center and are responsible for assisting and educating customers on self-service banking options (for example, mobile, online, ATM) and building and deepening customer relationships. RBs are also trained in cash transactions and may be asked to process these transactions both accurately and efficiently when needed. Primary Responsibilities: •Engage customers in the lobby to assist, educate and train customers on how to conduct simple transactions through self-service technologies •Work with retail customers to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs •Open deposit accounts and sell banking products (examples: credit cards, CDs, IRAs, loans) •Quote rates, terms and programs for loan customer requests •Respond to customer inquiries and concerns, creating customized solutions •Recognize and refer cross-sell opportunities •Refer opportunities to appropriate specialist •Ensure customers/clients are connected to the appropriate teammate to help them achieve their financial goals; make sure all sales, service and specialized needs are met; and help drive overall revenue growth •Ensure the customer's needs are met by partnering with specialists and business partners to understand what they offer to customers and the most effective way to generate business referrals (examples: customer's banking, small business, mortgage and investment needs) •During times of high customer traffic, process transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures •Leverage available resources and technologies (such as tablets and bank by appointment) to optimize the customer experience and serve our customers with operational excellence and accuracy •Proactively manage risk in every business, product and service transaction leveraging available tools Required skills: - Skilled at and/or aptitude for assessing customer/client needs, providing applicable solutions/recommendations, and building customer relationships based on mutual trust to optimize sales opportunities to new and existing customers/clients - Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration in a virtual or face-to-face environment - Thrive on engaging with customers; can begin a conversation, handle objections, demonstrate patience to teach and so forth - Actively use and leverage current technologies to better understand the technology solutions available to improve our customers' financial lives - Ability to learn and understand technology to assist customers with self-service needs - Apply strong critical thinking and problem-solving skills to meet customers' needs - Available to work weekends and/or extended hours as required to run the business - Demonstrate initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements - Displays passion, commitment and drive to deliver an experience that improves our customers' financial lives - Ability to understand and implement process and/or regulatory requirements during all interactions with customers (examples: Anti-Money Laundering, appropriate disclosures.) - Excellent oral and written communication skills with strong influencing skills - Pass relationship banker pre-employment assessment - Bilingual (fluent verbal and written) skills where applicable - Ability to engage customers for long periods of time - All relationship bankers must be certified in the requirements of the role. The certification process will be designed to validate associates' proficiency, meaning their ability to perform the critical job tasks and demonstrate the key "how" behaviors. Desired skills: - One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals - Six months of cash handling experience - Bachelor's degree or business relevant associate degree (examples: business management, business administration, finance) - Financial/Banking center experience
Bank Of America St. Louis, MO, USA Full-Time