86 business operations analyst jobs found

Fidelity Investments Job Description: The Role Contact Center Modernization is a Top 25 initiative focused on ensuring Fidelity continues to differentiate in the live channels and make every interaction matter. This work impacts the experience of upwards of 35K agents that manage more than 70M yearly customer interactions through Phone, Email, and Chat channels. Come be part of a team that is redefining how associates in the live channel will interact with customers for years to come! We are looking for a Director of Strategy & Investment Decisioning who will be a senior member of the Business Architecture team responsible for shaping strategic technology investment decisions and guiding multimonth, crossfunctional initiatives. This role sits at the intersection of business architecture, technology strategy, and financial analysis-translating complex business needs into actionable recommendations that advance our Contact Center modernization agenda. As a senior...

Five9 Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. As a Salesforce Business Systems Analyst - Lead to Cash, you will partner with the IT Business Partner as the liaison between the IT Delivery team and business stakeholders (e.g., Sales Operations, Revenue Operations, and Customer Support). You will gather requirements, provide detailed analysis, facilitate discovery sessions, and document functional specifications for the development, documentation, and testing of Salesforce (Sales Cloud and Service Cloud) and adjacent business systems (e.g., CPQ/billing, case management/telephony...

Fidelity Investments Job Description: Note: Fidelity will not provide immigration sponsorship for this position The Role We are seeking a Principal Business Analyst, Product Management with advanced product analysis experience to join the Operations and Services Group (OSG) Brokerage Capabilities organization with a focus on Money Movement, TOA and Cash Platforms. The candidate will play a critical role in transforming the legacy Brokerage Transfer of Assets, Cash & Payments, Tax Advantaged Accounts and Retail Pricing mainframe-based capabilities to support modern, scalable, cloud-based solutions which can more easily be enhanced and maintained to support the current and future needs of Fidelity's retail (Wealth | Brokerage) and Institutional brokerage businesses. This position is ideal for a client obsessed, strategic thinker with deep analytical and problem-solving skills. The candidate should have a passion for collaborating across a variety of Fidelity...

Fidelity Investments Job Description: Digital Asset Manager Financial Crimes Analytics Note: Fidelity is not providing immigration sponsorship for this position The Role Are you prepared to lead and innovate in the world of digital assets? As the Digital Asset Manager Financial Crimes Analyst at Fidelity Investments, you will steer our ambitious digital asset initiatives, ensuring flawless execution and compliance. You will have a meaningful role in aligning technical and business teams to deliver world-class crypto capabilities at scale. Join us and be part of a team that is crafting the future! The Knowledge and Skills You Bring Your demonstrated expertise and abilities are crucial to our success. The ideal candidate will have: A Bachelor's degree or equivalent relevant experience Over 6 years of experience in digital assets, financial services, compliance operations, fintech, or product/program management A solid grasp of digital asset products, blockchain...

Fidelity Investments Job Description: Strategy, Communications, and Engagement Analyst The Role The Strategy, Communications, and Engagement Analyst, will support the critical initiatives in the Process Improvement vertical. In this role, you will be responsible for coordinating and delivering quality solutions that meet business objectives by providing strong business operations and communications stakeholder engagement expertise to partners throughout Fidelity's fraud risk organization. The Expertise and Skills You Bring 2+ years of experience in strategic communications or project management Experience contributing to complex, multi-workstream programs Experience working in fast-paced, matrixed environments, ideally within technology or financial services organizations Strong verbal and written communication skills with experience building executive presentations Experience presenting to senior leadership Financial services experience preferred...

Job Title: Private Lending Analyst - Hiring FAST! Location: Dallas, TX Pay Rate: $23/HR Setting: Onsite Required Duration: 5+ months. Required Qualifications: Bachelor's degree. Proven client service skills, teamwork and a sense of urgency to fulfill time sensitive and highly confidential tasks Ability to develop and nurture relationships with senior business leaders within cross divisional a team Self-motivated and proactive team player who takes ownership and accountability for projects, has strong organizational skills as well as the ability to effectively manage competing priorities Flexible and able to work well under pressure in a team environment Responsibilities: Prepare to gain a comprehensive understanding of the private lending organization by interacting with Regional Lending Managers, Private Lending Underwriters, Credit, Legal, Global Client Financing, and other operations teams in the Americas, EMEA and Asia Partner with PWM PWAs...

"Beware of scams. S3 never asks for money during its onboarding process." Job Title: Operations Analyst Contract: 6+ Months On Site Work Location: Dallas, TX Pay $23/HR Job Duties: Deliver banking, sales and trading and asset management capabilities to clients around the world. Provide essential risk management and control, preserving and enhancing the Firm s assets and its reputation. Manage the risk of multiple functions that span the life cycle of a trade, including oversight of regulatory obligations, payment controls, and exceptions workflow such as ledger reconciliations. Partner with Technology to design, build, and operate effective controls in a Straight-through Processing (STP) environment. Provide control design expertise and implement the control framework as part of new business/activities and migration to strategic architecture. Foster relationships across multiple areas within the Firm including trading desks, operations,...

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! Strategic Staffing Solutions is currently looking for a Mortgage Loan Servicing Analyst Analyst for a contract opportunity with one of our largest clients located in Dallas, TX! Title: Mortgage Loan Servicing Analyst Location: Dallas, TX (On-site required) Duration: 6 Months Role Type: W2 Contract Engagement Pay Rate: $23/HR Job/Role Description: Mortgage Loan Servicing team provides operational support to facilitate the settlement of primary and secondary syndicated loan trades booked by Global Banking & Markets and Bank Loan Sales/Trading Desks in the US. The team works closely with clients, sales/trading and other stakeholders to address issues, resolve exceptions, answer queries and manage risk throughout the trade processing life cycle. Some of the functions processed by the team include: trade confirmation, allocation, facilitation and verification to client accounts Skills Knowledge of...

AIT - Arctic Information Technology, Inc Overview: JOB SUMMARY: The Human Resources Business Partner (HRBP) serves as a strategic partner and trusted advisor to a defined business unit, aligning human resources initiatives with organizational goals. This role plays a key part in fostering a high-performance culture that is inclusive, collaborative, and aligned with company values. The HRBP proactively identifies HR needs and implements forward-thinking strategies that enhance the employee experience and strengthen leadership capabilities. To align to operational needs, this role is in the Gaithersburg, MD office 3 days a week and telecommutes from home office 2 days a week. Responsibilities: ESSENTIAL FUNCTIONS: Serve as a strategic partner to managers by providing coaching, insight, and HR expertise to support team and business objectives. Lead employee relations initiatives, including investigations and resolution strategies, ensuring compliance with legal...

AIT - Arctic Information Technology, Inc Overview: JOB SUMMARY: The Human Resources Business Partner (HRBP) serves as a strategic partner and trusted advisor to a defined business unit, aligning human resources initiatives with organizational goals. This role plays a key part in fostering a high-performance culture that is inclusive, collaborative, and aligned with company values. The HRBP proactively identifies HR needs and implements forward-thinking strategies that enhance the employee experience and strengthen leadership capabilities. To align to operational needs, this role is in the Gaithersburg, MD office 3 days a week and telecommutes from home office 2 days a week. Responsibilities: ESSENTIAL FUNCTIONS: Serve as a strategic partner to managers by providing coaching, insight, and HR expertise to support team and business objectives. Lead employee relations initiatives, including investigations and resolution strategies, ensuring compliance with legal...

Workday Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company...

Creative Circle Our financial services client is looking for a Conversation Designer to join their team! This is a 40 hr/week, hybrid role. Candidates can be located in Westwood, MA, Charlotte, NC, Johnston, RI, Iselin NJ, or Plano, TX! The Conversation Designer will be responsible for creating, refining, and optimizing natural, human like voice interactions within our AWS Connect IVR system. This role will focus on designing intuitive conversational flows that enhance the customer experience and improve the effectiveness of our Voice Bot. Key Responsibilities: - Design conversational workflows and dialogue scripts for AWS Connect based IVR experiences. - Develop voice interaction models that align with business goals, customer needs, and best in class conversational design principles. - Collaborate closely with product, engineering, and operations teams to ensure smooth implementation of designed experiences. - Analyze call data and customer feedback to identify...

Capital One Risk Manager - Vulnerability Management (Cyber Technical) Risk Manager - Vulnerability Management (Cyber Technical) This position represents a unique opportunity to combine hands-on technical and operational experience with a risk-based and strategic outlook to provide effective oversight of enterprise Vulnerability Management, Application Security, and Configuration Management (VM/AppSec/CM) capabilities. This individual will have the ability to leverage their VM/AppSec/CM subject matter expertise to provide effective oversight, credible challenge, and expert advice to control and manage associated risk. This position will play a key role in assessing and challenging current and proposed VM/AppSec/CM capabilities to identify, assess, control, and help manage risk in these areas. This position - Manager, Vulnerability Management Risk Oversight - will play a key role in the review, risk identification, risk assessment, reporting, and effective challenge of...

Capital One Sr. Manager, Product Management - Auto Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you Capital One Product Framework In this role, you'll be expected to demonstrate...

Capital One Lead Observability Platform Engineer Capital One is looking for an Observability Platform Engineer to join our Associate Experience Endpoint Engineering team. Our desktop endpoint platforms represent ~70,000 devices, and we're seeking an expert on helping to create better visibility around those devices. The engineering role will be focused on working with our Windows and Mac platform engineering teams to build dashboards, monitors, perform and present analysis, create data ingestion strategies, and tell stories that represent opportunities for improvements with our user experiences on those platforms. Responsibilities: Work with partner teams to update configurations for our log collectors on our Windows and Mac endpoints Work with stakeholders to identify, discuss and prioritize log ingestion strategies Build complex dashboards that tell stories about the health of our endpoints, and identify opportunities for improvements Create monitors that...

Capital One Sr. Risk Manager, Well Managed Team - Business Cards & Payments, Hybrid Sr. Risk Manager, Well Managed Team - Business Cards & Payments Level: Senior Manager, People Leader Locations: Richmond - VA, McLean - VA, Plano -TX, or New York - NY. Type: This is a Hybrid position. In Business Cards and Payments, we're on a mission to pave the path for businesses to do more business! In the BC&P Operating Office, we focus on serving as the operational engine enabling alignment, velocity, and resilience across the organization at all levels. The BC&P Operating Office is made up of 3 pillars: Strategic Operations, Organizational Operations and Top of House Operations. This particular role sits on our Organizational Operations team and is responsible for leading part of the Well Managed Team. As the Sr. Manager of the Well Managed Team, you'll be responsible for leading our horizontal support functions, primarily focused controls,...