13 operations manager jobs found

Job Title: Genesys Engineer (On-Premise Applications) Location: Charlotte, NC (Hybrid) Contract Length: 24 Months Job Description: We are seeking a highly skilled Genesys Engineer with deep expertise in Genesys Engage On-Premise applications to join our team in Charlotte, NC. The ideal candidate will bring 5+ years of experience with Genesys Engage and proven hands-on expertise deploying and supporting on-premise environments. Key Responsibilities: Deploy, configure, and support Genesys Framework/Management components in on-premise environments. Work with SIP Servers, Resource Manager, MCP, CUCM Tservers, Universal Routing Server, Stat Server, GAX, WDE, and Callback. Collaborate with cross-functional technical teams to troubleshoot and resolve production issues. Ensure system reliability, scalability, and performance optimization. Support release deployments, upgrades, and ongoing enhancements to Genesys environments. Provide technical expertise...

Digital Product Manager Charlotte, NC W2 Only/NO C2C Required Qualifications: 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 3+ years of financial industry experience 2+ years of Product management experience 3+ years of Agile experience 2+ years of Interactive Voice Response (IVR), Call Routing, Agent desktop or other Contact Center relevant experience 2+ years of experience delivering complex enterprise-wide information technology solutions Experienced working in Product organization in the capacity of a Product Owner Experience working in a dynamic agile environment, supporting applications with multiple dependencies Experience with leading and conceptualizing a solution for a problem statement Experience with dealing with data and performing necessary analytics to conceptualize a project helping realize a business...

Job Title: Cisco Voice Engineer - Telecommunications Voice Delivery Location Options: Charlotte, NC | Cincinnati, OH | Raleigh, NC (Hybrid) Duration: 12 Months Contract Pay Rate: $71-76/hr W2 ONLY Position Summary We are seeking a highly motivated and skilled Cisco Voice Engineer to join our Telecommunications Voice Delivery Team . This role is essential in designing, implementing, and supporting Cisco-based voice communication systems across the enterprise. The ideal candidate will have strong expertise in Cisco Unified Communications Manager (CUCM) , voice gateways , and VoIP technologies , and will contribute to scalable, secure, and reliable voice services. Work will be managed within an Agile delivery framework using Jira for task tracking and progress monitoring. Key Responsibilities Voice Infrastructure Management: Design, configure, and maintain Cisco voice technologies, including CUCM, Unity Connection, Webex, gateways (VG310, ISR),...

Lead ServiceNow Developer Location: Charlotte, NC (Onsite) Type: 18 Months Contract Pay: $82/hr - W2 ONLY, NO C2C Position Summary: We are seeking a highly organized and technically skilled IT Operations & ServiceNow Support Lead to join our team in Charlotte, NC . This position requires a well-rounded professional with a strong background in ServiceNow development, production support, and Agile team environments. The ideal candidate will be responsible for managing day-to-day IT operations, leading small technical teams, and ensuring smooth incident resolution and workflow optimization through ServiceNow. Key Responsibilities: Lead and support ServiceNow development , including workflow customization, integration, and module implementation. Provide production support to ensure continuous availability and performance of business-critical applications. Manage and oversee small team(s) of support professionals in an Agile (Scrum) environment,...

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING! This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below. "Beware of scams. S3 never asks for money during its onboarding process." Job Title: Third Party Risk Manager Location: Charlotte, NC 28277 Contract Length: 12+ Months Hybrid Work (3 days on site/ 2 days remote) Job ref #243019 Required: • 5+ years of risk management or compliance experience • Experience and ability to identify and triage third party risk events in a concise manor and to all levels of the organization • Strong understanding of third-party risk concepts and operation risk frameworks • Experience with incident management, event response, and resiliency • Ability to assess issues, make quick decisions, and implement solutions • Proven ability to think both strategically and tactically, with relentless focus on...

Job Title: Training & Development Specialist - Product Change & Systems Training Location: Charlotte, NC Contract Type: Contract - US Duration: 6 Month Contract Pay Rate: $50.00 per hour Overview We are seeking an experienced Training & Development Specialist to join our training team, which serves as the central hub for all product and system change training within the organization. This team partners closely with product management and technology teams to collect change details, prepare high-quality training materials, and deliver impactful training sessions to operations teams across multiple products. You will play a key role in translating complex system changes into engaging, effective learning experiences -both introductory and refresher training-while serving as a knowledge repository for all change-related training content. Key Responsibilities Partner with product teams and SMEs to gather details on new and updated products,...