Apr 18, 2019
Job Overview The service disptacher will coordinate pool equipment service requests through the use of scheduling software. Responsible for maintaining superior customer service levels in assigned districts. Will interact with Service Managers, Service Technicians, and stores to resolve scheduling and customer issues. Will interface with customers and Service Technicians to analyze problem types and schedule to maximize efficiency and minimize cost. Ability to advise necessary personnel of scheduled service that requires rescheduling or when committed schedule is running past committed time given to the customer. Qualifications 2 years of retail or call center customer service experience Must have excellent verbal and written communication skills and exceptional phone etiquette Microsoft Word, Excel, and Internet Explorer proficiency with above average keyboarding skills Consistently positive and professional attitude in interaction with contacts at all levels History of good attendance and work habits Ability to learn the 'technical' aspect of the swimming pool industry Ability to work flexible work schedule and weekends Company Overview Since 1963, Leslie's Poolmart, Inc. has been committed to delivery of quality product through superior customer service. As a steadily growing organization, with a presence in 35 states, we recognize that the most critical component to our continued success is our people. And as such, there is nothing we value more at Leslie's than the development and growth of our team. Our internal promotion and advancement structure is unsurpassed: the vast majority of all open management positions are filled from talent within our company. We offer our employees competitive compensation, a comprehensive and flexible suite of benefits package, an environment that rewards top performers, and a great place to work! Most importantly, however, we offer our team members opportunity. Stop treading water: your career is here.
Leslie's Pool Supplies Phoenix, AZ, USA Full-Time