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Customer Care Specialist/Technical Support Job Locations US-FL-Orlando Job ID 2019-2890 Category Customer Experience Available positions: 2 Overview The Customer Care Specialist provides technical support for products including TravelClick's Central Reservation System, Business Intelligence solutions, and web products, directly to our global hotel customers via email, and phone.  Our Customer Care Specialists investigate technical issues and handle cases through resolution. They must determine root cause of issues, resolving on the first attempt if possible, accurately documenting case issues in our CRM (Salesforce.com).   This is a full-time position, the shifts will be between 8:00AM-8:00PM EST. Customer Care Specialists must have the flexibility to work any day of the week, including weekends.  Responsibilities Provide efficient and prompt customer follow-up on unresolved issues. Coordinate efforts with other support teams when necessary Research existing processes using knowledge base software and available job aids Utilize previous hospitality and customer services experience and the provided process flows and be able to apply that knowledge to trouble shoot issues and assist customers Complete all training requirements resulting from ongoing quality monitoring assessments Ensure Quality processes and customer satisfaction on all customer interactions Educate customers on the TravelClick products and training resources available Identify and communicate critical issues quickly and escalate to appropriate points of contact Keep up-to-date with frequently changing processes and procedures Perform other duties as assigned Basic Qualifications Basic Qualifications High School Diploma/GED required 6+ months of experience in Customer Service Support/ Help Desk or Issue Resolution experience required Must type a minimum of 35 WPM Knowledge of Microsoft Word, Excel and Outlook (Intermediate) Knowledge of CRM systems Availability to work nights and weekends Additional Characteristics Bachelor’s degree preferred 2+ years of Customer Service experience, preferably in the Hospitality Industry Customer facing experience through live phone and email contact Analytical problem-solver with talent for identifying root causes and understanding complex work processes which are used to resolve customer issues and able to make solid judgment calls when new or unexpected situations arise Exceptional listener and communicator who effectively conveys information verbally and in writing Flexible team player who thrives in environments requiring ability to effectively prioritize and manage multiple concurrent projects Personable professional who is a relationship-builder and who excels at building trusting relationships with customers and colleagues Ability, patience and self-confidence to work with inexperienced or frustrated customers who may not be familiar with our products or procedures Process driven problem solver with ability to follow directions and process flows and must display sound judgment and common sense Consistently energetic performer with an upbeat, positive attitude that will show through to our customers Click on link below to be directed to our website for your application process: https://careers-travelclick.icims.com/jobs/2890/customer-care-specialist/job #LI-#LI-JA2  EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”

 Digital Media Campaign Manager Job Locations US-FL-Orlando | US-IL-Schaumburg | US-NH-Portsmouth  Job ID     2018-2744 The Digital Media Campaign Manager (Digital MCM) is a client-facing role responsible for managing the overall health of their client portfolio by focusing on maximizing ROAS for the client and maximizing TravelClick profitability. In partnering with the Ad Operations team, they work with the client from creation of the Digital Media Plan through onboarding and launch, implementing strategy and optimizations throughout the life of the campaign. The Digital MCM will have excellent client communication skills and be responsible for guiding the client experience through various milestones. This individual must have a strong understanding of Paid Search, Paid Display, and Paid Social, relying on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required.   The Digital Media Campaign Manager plays a crucial role in proactive campaign management and must have an in-depth understanding of the client’s property and marketplace to maximize returns for their client base.  They will be responsible for collaborating with internal groups as well as incorporating all TravelClick products (BI & Res) in the management strategy to holistically achieve the client’s goals. This individual must strive to provide the highest quality of work in the quickest, most cost-effective manner. Responsibilities Develop in-depth understanding of client needs and establish a cohesive, trusting relationship Research and develop strategy and digital media plans for clients; identify target audience; recommend budgets and ideal media channels Write and deliver digital media plans to Sales Conduct conference calls with client regarding digital campaign performance and recommended modifications for improved campaign performance Collaborate with internal partners to manage projects and pace through establishing rapport and deadlines; ensure all best practices are being implemented Manage client onboarding and renewal process Draft ad copy and present to client for approval Initiate campaign set-up and workflow for tracking tags  Manage creative development and client approval process  Establish deadlines for various components in order to achieve the completed projects by designated due date Ensure all new and renewal campaigns launch and quality SLAs are met Collaborate with Advertising Operations to develop optimization strategies and detail changes Provide analysis and commentary for client reports Reallocation of cross-channel budgets Pitch new products and increases in budget to existing clients Remain up-to-date on Client/Competition/Agency/Industry business through trade publications, newspapers and web sites, and assessing the potential impact of industry events/trends on the client's business Manage digital media campaigns for clients with a proactive, detailed, strategic and analytical approach  Own the development and continued upkeep of client strategy throughout the lifecycle of  digital media campaigns Other duties as assigned  Key Performance Indicators (KPI’s) to monitor success: Campaign ROAS Campaign profitability Campaign pacing Renewal Rate Upsell /Cross Sell; Maximizing the number of TC Products utilized by client for a holistic experience Basic Qualifications Basic Qualifications   High School Diploma/GED required 1 + years of relevant online media experience (implementing and managing Digital Media campaigns through either Paid Search, Paid Social, Paid Display, Programmatic or Email Marketing) 1+ years in a client facing role, with a demonstrated passion for innovation, strategy, thinking outside of the box and establishing positive customer relationships, every time Additional Characteristics Bachelor’s Degree Experience in Google Analytics and Google AdWords 1 + years of relevant online media experience (implementing and managing Digital Media campaigns through Display Remarketing and TripAdvisor) 1+ years of experience with successful management of projects through organization, multi-tasking, prioritization, communication, and time management skills Knowledge and experience working with ad tags, basic HTML and rich media Media experience in the Hospitality industry a major advantage Ability to evaluate data trends, understand and evaluate budget/results, upsells, ROAS, margins and KPIs and other numeric data effectively Ability to professionally represent TravelClick at client meetings and on conference calls  Excellent interpersonal skills that encourage team cooperation, promote enthusiasm, and both demonstrate and motivate strategic thinking  Focused on team outcomes rather than individual success Ability to effectively influence key internal partners at all levels within the organization Strong copy writing skills and ability to communicate within guidelines Strong focus on outcomes; has initiative to drive results for excellent campaigns Big picture mindset that takes advantage of opportunities in order to help provide excellent service to clients Proficient in MS Office, with an expertise in MS Excel and PowerPoint Excellent oral and written communication skills  Click on link below to be directed to our website for your application process: https://careers-travelclick.icims.com/jobs/2744/digital-media-campaign-manager/job #LI-JA1 EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”

nside Sales Representative Job Locations US-FL-Orlando Job ID 2018-2117 Category Sales & Business Development Overview The successful Inside Sales Representative will be a hardworking and creative self-starter, with a proven track record in sales. The Inside Sales Representative will be responsible for prospecting & qualifying leads, consulting with clients, pitching new business, and closing sales across all TravelClick product lines. Additionally, he or she will be responsible for understanding need-based sales opportunity in an assigned portfolio and collaborating closely with Sales & Product groups across the organization to leverage relationships built in a matrixed industry to the best of their advantage to complete the sales process. Lastly, the successful candidate must provide accurate daily, weekly and monthly sales forecasts to management. Responsibilities Prospecting and lead generation for TravelClick solutions to hotel clients, including, independent boutique hotels, management companies, and/or branded properties In-depth discovery of customer needs to qualify and provide custom solutions to meet those needs Relationship building and cultivating Collaborating across sales teams and internal partners to drive sales process forward Outside-the-box thinking to develop new and unique sales tactics Phone-based selling to include online presentations and product demos Basic Qualifications Basic Qualifications   HS Diploma/GED required Knowledge of Microsoft Office Additional Characteristics Bachelor’s degree preferred 3+ years of sales experience Proven track record of sales performance in inside or outside sales, or a top performer in university setting Superior communicator Salesforce knowledge is a plus You are a Doer: You have a focused, “hunter” mentality to find, solicit, and drive new business to the company Credibility is earned at TravelClick through superior execution and getting things done You can get into the details and deliver results under highest expectations of time and quality Being practical and outcome-oriented are highly valued at TravelClick and lead to big wins Your organizational and multi-tasking skills are exceptional Be ready to get hands-on with all aspects of the daily needs You are Self-Motivated: You are always looking to learn more, learn new ways to accomplish and reach your goals Efficient time-management to focus on activities that grow pipeline and revenue is a must You can work independently, and you are also a motivated member of a team with a contagious, positive attitude You thrive in a fast-paced environment You take responsibility for your actions and outcomes You are Customer & Solution-Centric: You have the flexibility to think outside and inside the box You can put yourself in your customers’ shoes and have the ability to empathize with their hotelier-specific needs Grasping hotel-industry concepts and conveying how TravelClick solutions will help a customer win is a must You can foresee and identify needs of the customer and can translate those hotel-specific needs into actionable, product solutions You are a collaborator: There is no room for “I” at TravelClick. Every role and individual is in the organization to drive success for our customers You build trust across the organization by being a good listener and putting your acquired knowledge to effective use You know how to use the tools you are given to be successful You must be persuasive, confident, present well and communicate clearly and effectively to upper management, internal departments and customers You are willing to adjust course when appropriate new ideas, objections or feedback is raised You love working with people Click on link below to be directed to our website for your application process: https://careers-travelclick.icims.com/jobs/2117/inside-sales-representative/job LI-ER1 EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”

VoicePro Reservation Agent Job Locations US-FL-Orlando Job ID 2019-2868 Category Customer Experience Overview As a VoicePro Reservation Agent, you will answer incoming calls and provide descriptive information regarding rooms, accommodations, rates, amenities, special packages and guest services, on behalf of properties across The Americas including independent hotels, luxury resorts, and large global brands, all while delivering excellent customer experiences.   Our Reservations Center is an efficient, fast paced, and exciting environment in which you will receive reservation calls from all over the world. This position offers a competitive hourly base rate plus the opportunity to earn $500.00+ per month or more from performance based incentives. New hires are immediately eligible for medical benefits with no waiting period and there are many opportunities to learn and to grow your career with TravelClick!  If you are an outgoing and persuasive person, with experience in customer service or sales roles in hospitality, travel, retail, restaurants, and/or call centers, you will fit in wonderfully among our sales and service driven team.    VoicePro is a 24x7 call center; therefore, we are looking for someone with open availability.  Responsibilities Drive revenue through the selling and up selling of reservations, room types and additional items. Provide quality customer service on every call. Answer customer inquiries, providing professional assistance to potential and existing guests on every call. Provide detailed descriptions of destinations, resort accommodations and products. Provide accurate pricing on all products i.e. accommodations, airline and packages. Suggest products to enhance stay and enjoyment. Up sell products and accommodations whenever possible. Accurately input all data required to complete transactions. Operate multiple computer applications accurately and effectively. Meet and or exceed defined sales goals and targets. Basic Qualifications Basic Qualifications High School Diploma/ GED required 6+ months of experience in Customer Service  Ability to work nights and weekends Additional Characteristics  Bachelor's degree preferred Excellent listener and communicator Proven track record of efficient problem-solving Ability to successfully multitask in fast paced environment using multiple computer applications Proven strong sales, service and closing skills with the ability to overcome objection Background in the travel and trade industry is a plus Experience working is fast paced work environment Hospitality and Service Minded Sales and Service Driven Fluency in another language such as Spanish, Portuguese or French is a plus Click on link below to be directed to our website for your application process: https://careers-travelclick.icims.com/jobs/2868/voicepro-reservation-agent/job   EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”

Job DetailsLevel Undisclosed Job Location Homestead - , FL Position Type Undisclosed Education Level Bachelor's Degree Salary Range Undisclosed Travel Percentage Undisclosed Job Shift Undisclosed Job Category Undisclosed Job Description Job Summary The Clinical Counselor is responsible to provide the clinical counseling services to an assigned caseload of unaccompanied children (UCs) at an on-site children’s residential facility. Functions as the liaison with other Clinical Counselors and Case Management and any other onsite vendors. This position is responsible for ensuring contractual requirements and client expectations are met at the on-site residential facility. Candidates must be fully bilingual in Spanish and English (Speaking, Reading, and Writing)   Reports to: Lead Clinical Counselor   Principle Accountabilities Ensures that all ORR policies and procedures are adhered to. Conducts and documents mental health assessments for all children in care as well as provide ongoing individual and group counseling in accordance with ORR policies and procedures. Screens for human trafficking concerns. Ensures quality care for all unaccompanied children (UC) residents and timely response to UC’s needs, including crisis intervention. Provides weekly counseling to assigned caseload. Provides group therapy/community group meetings. Coordinate caseload with assigned case managers and lead case managers. Provides reports needed to supervisor. Attends internal and external meetings. Maintains the UC case file and ORR database in accordance with ORR policies and procedures. Reports significant incidents in accordance with ORR policies and procedures. Follows up on all Significant Incident Reports (SIRs).   Other Duties Performs duties in a safe manner.  Follows the corporate safety policy.  Participates and supports safety meetings, training and goals.  Ensures safe operating conditions within area of responsibility.  Encourages co-workers to work safely.  Identifies “close calls” and/or safety concerns to supervisory personnel.  Maintains a clean and orderly work area. Perform other duties as assigned within your scope of work and responsibility. Assists in active implementation of company initiatives to ensure compliance with OSHA VPP, ISO, JCAHO, AAAHC, and other mandated regulations/standards.   Job Qualifications Experience & Education Bilingual in Spanish and English. Master’s degree in social work, psychology, sociology or other relevant behavioral science in which clinical experience is a program requirement, OR  Bachelor’s degree in one of the aforementioned sciences plus three years of clinical employment experience in this area. Flexibility and willingness to travel as needed. Excellent presentation skills as well as oral and written communication skills required. Proficiency with computer, common office equipment, and MS Office products required.   Preferred Qualifications 2 years of clinical experience with adolescents. Licensed in any Clinical Counseling field or license eligible. Experience with the assessment of trauma, abuse or human trafficking.   Physical Requirements Must be able to sit for more than 8 hours per day Must be willing to work over time if necessary Must be able to use an elevator or walk up and down stairs Must be able to lift up to 40 pounds and carry up to 10 feet Must be able to routinely grasp or handle objects, use finger dexterity, bend elbows/knees and reach above and below shoulders Must be able to read and interpret handwritten and typewritten print Must be able to communicate by voice and detect sound by ear Must be able to pass a criminal background investigation Clean Child Abuse and Neglect (CAN) or child protective services check Must complete Urine Drug Screen CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS:  https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=1280&clientkey=8988C21CD8B74C7809F15FA89BE25BAC

Systems Administrator Full-time Regular Pensacola, FL, US 16 days agoRequisition ID : 1735 At Criterion Systems, we developed a different kind of business—a company whose real value is a reputation for excellence built upon the collective skills, talents, perspectives, and backgrounds of its people. We are seeking a Principal Systems Administrator to support a position in Sterling, VA. The chosen candidate will support a large mission critical development and sustainment program to design, build, deliver, and operate a network operations environment with new cyber capabilities to address emerging threats. Purpose Criterion is seeking System Administrators to support the design, development, and deployment of a new DevOps infrastructure and advanced cybersecurity capabilities. We are also looking for AWS/TAXII experience with DHS, although not required. By accepting a position with Criterion Systems, you will join a group of professionals with a collaborative mindset where we share ideas and foster professional development in order to accomplish our goals. In addition to our great culture we also offer competitive compensation and benefit packages, company-sponsored team building events, and advancement opportunities. To find out more about how Criterion can help you take your career to the next level please visit our website: www.criterion-sys.com.    Primary Accountabilities Collaborating within Agile Scrum teams as a key contributor responsible for the design and implementation of advanced cybersecurity capabilities, including the selection of hardware and software required to enable the cybersecurity capabilities. Deploying, managing and troubleshooting physical, virtual, and cloud-based Information Technology (IT) environments consisting of Windows/Unix/Linux servers, workstations, storage, Active Directory, DNS, user identity and access controls, host-based security software and network configurations, and installed applications. Assessing present and future capacity requirements, conducting trade studies, providing specific detailed information for hardware and software selection, developing Bill of Materials Conducting automated installation and testing Developing high quality technical documentation, including user guides, test plans, and contract deliverable items and supporting product line training. Supporting risk assessments and the implementation of risk mitigation countermeasures    Minimum Qualifications U.S. Citizenship Must have a Top Secret Clearance with a SSBI within the last 5 years, TS/SCI Preferred Bachelor’s degree in Systems Engineering, Software Engineering, Computer Science, or a related discipline or equivalent experience. Must have 8 years of professional experience or 6 years of experience with a Master’s degree for an G10. Practical experience with Linux operating systems, VMware, TCP/IP networking, encryption, host-based security, DNS, Directory Services, Storage, cloud-based environments (AWS, OpenStack). (Windows and UNIX is a bonus) Preferred Qualifications DoD 8570.1 IAT Level 2 certification or the ability to obtain certification within three months of employment.Systems Administration certifications preferred such as Microsoft Certified Solutions Expert (MCSE), Red Hat Certified Engineer (RHCE), and VMware Certified Associate or Professional (VCA or VCP). Kafja, Spark, RHEL and or ELK. Ability to develop automation scripts using one of more of the following shell and scripting languages: Bourne, C, Korn, Bash, Perl, Python, VBScript, and PowerShell. Experience or familiarity with Agile development methodology and Cybersecurity. Experience working in a DevOps environment or a Network/Security Operations Center Experience and/or familiarity with trouble-ticket or other tracking system. Experience with capacity planning, conducting trade studies, identifying detailed information for hardware and software selection, and developing Bill of Materials    CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e1846a0b-3bc3-404a-810c-77b443ccb42f&ccId=19000101_000001&type=JS&lang=en_US Criterion Systems is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Systems Engineer Full-time Regular Pensacola, FL, US 16 days agoRequisition ID : 1736 At Criterion Systems, we developed a different kind of business—a company whose real value is a reputation for excellence built upon the collective skills, talents, perspectives, and backgrounds of its people. We are seeking a Principal Cyber Engineer to support a position in Sterling, VA. The chosen candidate will support a large mission critical development and sustainment program to design, build, deliver, and operate a network operations environment with new cyber capabilities to address emerging threats. Purpose Criterion is supporting a U.S. Government customer on a large mission critical development and sustainment program to design, build, deliver, and operate a network operations environment with new cyber capabilities to address emerging threats. Criterion is seeking a Cyber Engineer to collaborate with the Customer’s SE&I team to assess architectures and requirements, to develop derived requirements and systems engineering artifacts, and to guide the Agile scrum teams in the development of advanced cybersecurity capabilities. By accepting a position with Criterion Systems, you will join a group of professionals with a collaborative mindset where we share ideas and foster professional development in order to accomplish our goals. In addition to our great culture we also offer competitive compensation and benefit packages, company-sponsored team building events, and advancement opportunities. To find out more about how Criterion can help you take your career to the next level please visit our website: www.criterion-sys.com.    Primary Accountabilities Assist in identifying, prioritizing, and coordinating the protection of critical cybersecurity infrastructure and key resources Perform advanced system design functions, including interpretive analyses, chart preparation and associated diagrams/enhancement plans Assess and analyze system security to identify and mitigate risks and vulnerabilities. Recommend countermeasures to mitigate risks and vulnerabilities. Testing of existing and new technologies Ensure applicable documentation is updated according to client standards. Routinely provide guidance to and assists in the training of less experienced staff. Review/analyze requested changes for equipment, technology and/or other factors/trends which are planned for deployment in the customer space    Minimum Qualifications Must have a Top Secret Clearance with SCI Eligibility (SSBI within the last 5 years) BS Cyber Engineering, Computer Science, Computer Engineering, Computer Information Systems, OR a related field. Two years of related work experience may be substituted for each year of degree level education. U.S. Citizenship required. Must have a 8 years of professional experience Must have experience related to Cyber Security Engineering Must have experince in Intelligence collection,analysis,and reporting process/procedures Experience establishing and maintaining good working relationships in alllevels of the organization, including customers, organizations, internal management, and support organizations Experience with standard security principles, policies, standards and industry best practices. Strong leadershipandcommunication skills, includingnegotiationsexperience Knowledge of U.S. GovernmentInformationAssurance policies, procedures,standards,guidelines,and objectives. DoD 8570.1 IAT Level III certification (CASP CE, CCNP Security, CISA, CISSP or Associate, GCED, GCIH) Preferred Qualifications Experience with three or more of the following: Security COTS integration Security Incident Event Management Insider Threat Monitoring Operating System Hardening Vulnerability Assessment testing Identification and Authentication schemes Public Key Infrastructure and Identity Management Cross Domain Solutions Computer Network Exploitation (CNE) Computer Network Operations (CNO) Malware Analysis Reverse Software Engineering Understanding of security technologies and concepts, experience in design and implementation of secure network solutions Experience and knowledge of networking (TCP/IP, topology, sockets and security), operating systems (Windows/UNIX/Linux), and web technologies (Internet security) Knowledge of Information Assurance and Information Operations technologies and development activities. Working knowledge of network protocols and common services such as DNS, FTP,email, Understanding of the processes and guidelines for Certifying & Accrediting (DCID, ICD, NIST 800-53, SANS 20) information systems based upon experience on a large-scale development program. Knowledge of software development and systems development lifecycle practices Understanding of windows and UNIX operating systems Practical experience hardening IT systems in compliance with STE/STIG guidelines Experience working with teams in an agile development environment   CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e1846a0b-3bc3-404a-810c-77b443ccb42f&ccId=19000101_000001&type=JS&lang=en_US Criterion Systems is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Job Description:   Air General, a national cargo handling company, is seeking an entry level Warehouse Cargo Agent for our Orlando International Airport operation. Warehouse duties include documentation, warehouse cargo/mail handling, loading and unloading and above all, great customer service. Must be able to work independently and as part of a team. Must be willing to work shift hours that can include nights, evenings, weekends and holidays. This position starts at $10.00 per hour and we have great benefits - see below for details! If you are interested in a career with an aggressive industry leader, rather than just a job, please consider joining us!   Job Responsibilities include: Operate a forklift, tug and pallet jack Process customer paperwork and shipping information Load/unload air cargo from/to vehicles/trucks Prepare, palletize, and/or breakdown cargo as needed Make sure paperwork related to the cargo is accurate Assure proper handling and delivery of cargo Clean up and sweep warehouse, dispose garbage Maintain safe operation of warehouse vehicles and equipment Follow Hazmat and Security Requirements and Regulations All other duties as assigned by supervisor/management Requirements : Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks Must be able to pass a drug test Must be able to work 11:30am-8pm High school diploma or GED preferred Must possess a valid Drivers License Must be able to obtain valid airport I.D. badge. Must be able to lift 70 pounds Must have basic computer skills Must be at least 18 years of age Must possess the ability to read, write, fluently speak and understand English Must be available to work varied shifts, including nights, and occasionally on weekends, and holidays. Schedule : 11:30am-8pm days TBD Benefits Offered: Medical, Dental, Vision, STD, LTD, etc. Paid Time Off and Sick Time 401(k) Retirement Plan and Roth after 6 months, company match after 1 year Family Owned Environment Room to Grow Tuition Reimbursement Employee Assistance Program (EAP) Life Insurance Scholarship Program Company Loan Program Paid Parental Leave

Electrical/Electronic Engineer     Reference Number: MSS-180526-Electrical/Electronic Engineer Location: Panama City Beach, FL   EPS Mission Support Services Division is seeking applicants to fill an Entry/Mid-level Electrical/Electronic Engineering position, located in Panama City Beach, Florida. This position is in support of our Seaport-e Task Order supporting the Technical Engineering Department on mutliple seaport Task Orders. This position may require travel CONUS and OCONUS in support of enginnering activities.  Travel will be less than 10% of the assignment.   Experience with the following is required; Minimum of 3 years’ experience for Mid-level candidates. Ability to perform as the primary Electrical Engineer on all engineering tasks. Candidate will work closely with Senior Engineers, Senior Technicians and Logisticians to rapidly prototype, modify legacy circuit card designs, drawings and initial designs of various systems. Qualified individuals must possess an understanding of the engineering life cycle as the system progresses. Must be able to create and modify detailed models and drawings using industry standard AutoCAD, SolidWorks and Fusion modeling software. Other electrical and printed circuit board (PCB) design software equivalencies are acceptable. Ability to understand schematics, generate interconnect diagrams and troubleshoot hardware. Basic understanding of PCB fabrication and assembly processes. Check designs and drawings for form, fit and function as well as clarity, completeness and conformity to drafting standards. Interpret and apply a detailed bill of material (BOM) and design change notice to verify components of a detailed design. Assign and properly record simple part numbers in accordance with DoD standards. Operate computer systems to create and manage task, project and process documentation in accordance with company policy to meet project requirements for data acquisition, task result recording, project status reporting and BOM review. Manage electronic communications, assigned task and project schedules and project and process documentation in accordance with company policy. Provide regular verbal and written reports summarizing project activity, conditions, procedures, results, conclusions and recommendations to project leaders. Applicants selected for this position at a minimum will require an active DoD Secret clearance and background screening. Bachelor’s Degree in Electrical/Electronic Engineering is required.   The following experience is highly desired: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is highly desired. Operational experience with military tactical data systems, communication systems and Mine Warfare (MIW) and Mine Countermeasure (MCM) systems is a plus. PCB Design, Fabrication and Assembly Process are highly desired.   For immediate consideration, interested candidates should send their resumes with reference number MSS-180526-Electrical/Electronic Engineer and salary requirements to jobs@epscorp.com or fax to 732-530-4726   If you require accessibility assistance for open position please contact the Human Resources Department at HR@epscorp.com or call (732) 747-8277.   VEVRAA Federal Contractor, Equal Opportunity Employer (EOE) / AA Minority / Female / Veteran / Disabled / LGBT are encouraged to apply