2 senior director account management connect desk jobs found

About this role Director - Solutions Engineering (Aladdin) BlackRock is a global leader in investment, risk, and advisory services, combining deep intellectual capital, sophisticated risk analytics, and advanced investment technology to support institutional and individual investors worldwide. At its core is Aladdin®-a unified operating system for investment managers spanning public and private markets globally. Aladdin® brings together comprehensive deal and portfolio management, trading, operations, and risk capabilities on a single platform to enable informed decision making, effective risk oversight, efficient execution, operating model flexibility, and scale. The Aladdin Solutions Engineering (SE) team leverages deep product, markets, and workflow expertise to design and present best-in-class solutions for prospective clients. SE plays a pivotal role in articulating how Aladdin's integrated capabilities address client operating model challenges across asset managers,...

About this role The team provides 24x7 support to C-level executives and their executive assistants, handling tasks such as installing, diagnosing, repairing, maintaining, and upgrading end-user hardware and software. The team is skilled in supporting a wide range of technologies, including PCs, VDIs, laptops, smartphones, tablets, MacBooks, Chromebooks, and home networks. Support is provided in person, by phone, or email, and includes phone/remote support, desk-side support, break/fix, move/add/change, AV support, and more. Other tasks include user outreach, asset tracking, and vendor coordination. Responsibilities: Respond to user inquiries, email, or phone-generated support calls Escalate high-impact problems while maintaining responsibility. Provide application support on multiple operating systems, including Windows 10/11, Office 365, Outlook mobile, and macOS. Support BlackRock Dell PCs, laptops, chrome books, smartphones, tablets, virtual desktops, printers,...