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55 customer operations jobs found

Mar 04, 2026  
Chargeback Analyst
CSL Job Summary: The Chargeback Analyst is responsible for the timely validation of debit and credit memos within Model N, managing all trading partner accounts exceeding $400M+ in annual total in validation and processing. This position will manage day-to-day engagement with chargeback vendor(s) by resolving errors and maintaining regular communication with Wholesaler and Distributors. Principal Accountabilities: Adjudication & Validation: Analyze daily chargeback transactions to ensure credits are accurately issued within a 3-5-day window in Model N. Serve as the primary analyst responsible for researching and investigating errors to mitigate systemic issues. Multi Channel Revenue Protection: Oversee adjudication and reconciliation of high volume EDI 844 / 844 resubmissions transactions and manual claims across distributor and direct purchase channels. Data Integrity Collaboration: Partner closely with the Membership Analyst to resolve customer...
Professional Diversity Network Summit, NJ, USA Full-Time
Feb 27, 2026  
Manager, Contract Administration (Hybrid)
CSL The Opportunity Join a company that finds solutions to complex challenges. With expertise in influenza science and beyond, our team works on the latest research and pioneering technologies to improve the manufacturing process and the effectiveness of influenza vaccines. We operate as one integrated global organization drawing together expert staff from different countries to collaborate. Together, we are working to protect communities from seasonal influenza and global pandemic threats. When you join CSL Seqirus, you join a team dedicated to making a difference in people's lives. It's a feeling of possibility, creativity, and purpose to deliver our promise. Role Summary The Manager, Contract Administration is responsible for commercial contract drafting, contract administration, and execution of CSL Seqirus US Commercial contracts to ensure sales goals are met for US CSL Seqirus vaccines. The position reports to the Director, Contract Development and...
Professional Diversity Network Summit, NJ, USA Full-Time
Feb 21, 2026  
Membership Operations Analyst
CSL The Membership Operations Analyst is responsible for the day-to-day maintenance of customer data to ensure accurate chargeback processing. This role focuses on the timely resolution of membership exceptions in the third-party adjudication queue and the synchronization of GPO/PBG rosters with internal systems. You will utilize advanced data analysis techniques to identify data mismatches and ensure that customer accounts are correctly aligned with their contractual tiers. The Membership Operations Analyst will serve as a key operational partner supporting Commercial Operations and Sales by aligning membership strategy with contract performance and execution. This role manages customer onboarding, issue resolution, reporting needs, and overall account performance. You will also act as the primary liaison between thirdparty vendors and internal I&T teams to support system integrations, data exchanges, and process improvements. A core focus of the role is driving customer...
Professional Diversity Network Summit, NJ, USA Full-Time
Mar 18, 2026  
Intern - AI and Automation - Parsippany, NJ Featured
We Are Teva We’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together. Our Team, Your Impact This position will be assigned to the US IT Commercial team, supporting the delivery of AI and automation solutions across the organization. The individual will collaborate closely with vendors, business stakeholders, and cross-functional teams to assist in the design, testing, and validation of innovative technologies. This role offers exposure to enterprise-level IT initiatives and provides hands-on experience in...
Teva Parsippany-Troy Hills, NJ, USA Full-Time
Mar 18, 2026  
Senior Director, Site Quality Head, Goa Featured
We Are Teva We’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together. The opportunity Position responsibilities include Quality oversight for Manufacturing, Packaging and Laboratory Operations to ensure a mature culture of quality, compliance with regulatory requirements and quality of products. This oversight includes but is not limited to the establishment and execution of procedure; Establishment Licensing, Quality on the Floor activities including audit and release; handling of laboratory, deviation and...
Teva Parsippany-Troy Hills, NJ, USA Full-Time
Mar 18, 2026  
Senior Manager, Operational Excellence Featured
Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. As the Sr. Manager Operational Excellence, you will play a critical role in driving operational excellence, efficiency, and compliance across the entire logistics and supply chain network. You will lead initiatives to optimize end-to-end logistics processes, enhance operational strategies, ensure regulatory adherence, and improve productivity, directly impacting the performance and strategic objectives of our global operations. How you will contribute You will: Interim Logistics & Supply Chain Management (50%): Manage end-to-end logistics processes, including warehousing and transportation. Optimize logistics networks and processes for efficiency, cost-effectiveness, and on-time delivery. Oversee relationships with third-party logistics (3PL) providers, carriers, and freight forwarders, managing contracts and...
Mondelez International NJ, USA Full-Time
Mar 14, 2026  
CRM Operations Specialist Featured
Who we are We’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together. The opportunity The CRM Specialist role will assist the CRM Channel Lead and Veeva CRM leads by providing support in the management of key activities, business processes and stakeholder deliverables. Responsible for interacting with Multichannel Marketing (MCM) and internal Teva stakeholders to support the execution of customer engagement tactics and inquiries related to the CRM channels. This position will report to the Associate Director...
Teva Parsippany-Troy Hills, NJ, USA Full-Time
Mar 07, 2026  
Intern - Field Sales - Remote Featured
Who we are Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with. The opportunity Embark on a future with an international pharmaceuticals company, contributing your creative energy to high-impact projects from the moment you arrive through the course of this 12 week experience. You will take part in meaningful work and real-life projects that will...
Teva Parsippany-Troy Hills, NJ, USA Full-Time
Mar 19, 2026  
Design & Marketing Coordinator
Creative Circle Hybrid- 2 days onsite in Parsippany New Jersey 40 hours per week - Potential to convert to full-time Spanish Bilingual is a Plus Our client, a mechanical manufacturing company, is looking for a Design & Marketing Coordinator to support day-to-day creative and marketing operations. This role is hands-on with updating, resizing, and organizing existing assets, creating simple new graphics, and helping keep marketing materials consistent across regions. Spanish fluency is important, as this role supports teams in Mexico and Latin America. Responsibilities Update, resize, and version existing marketing assets for digital and print needs. Create light new design assets using approved templates and brand guidelines. Publish and QC digital content (banners, articles, events) in the CMS. Manage and organize assets across platforms such as DMX, SharePoint, FlipSnack, etc. Assist with translations and localized content - collaborate with Spanish - speaking...
Professional Diversity Network Parsippany-Troy Hills, NJ, USA
Mar 19, 2026  
Solution Consultant D365 F&SCM
AIT - Arctic Information Technology, Inc Overview: JOB SUMMARY: The Solution Consultant, Microsoft Dynamics 365 Finance and Supply Chain Management (F&SCM), delivers functional consulting services for assigned modules and business processes from discoverythrough golive andpost golive support. This role gathers and documents business requirements, performs fit-gap analysis, configures the solution, supports testing, develops training materials, and provides client support in alignment with the approved solution design and project scope. The Solution Consultant works closely with clients, internal teams, and third-party vendors to deliver high quality implementation outcomes, manage day-to-day client interactions within assigned scope, and support successful project execution. This is a client-facing consulting role that requires dependable execution, sound judgment on common issues, strong customer engagement, and the ability to work effectively both independently and as...
Professional Diversity Network Newark, NJ, USA Full-Time
Mar 19, 2026  
Associate Director, Engineering (Onsite)
Merck Job Description The Formulation Laboratory and Experimentation (FLEx) Center in Rahway, New Jersey provides a launch pad for the early phase and commercial formulation development and GMP clinical supply manufacture of our Company's drug product pipeline. The FLEx Sterile Process Engineer at the Associate Director level will serve as a technical subject matter expert in process development, equipment and facility optimization, and new capabilities across the sterile development facility. They will collaborate closely with scientists and engineers from the research and manufacturing divisions in the development of a portfolio of sterile drug product formulations using the capabilities and facilities of the FLEx Center. They will be responsible for the technical mentorship and coordination of work for process engineering colleagues to develop robust and innovative drug product manufacturing processes. Close partnership with colleagues from Sterile Product Development,...
Professional Diversity Network Rahway, NJ, USA Full-Time
Mar 19, 2026  
Associate Director, Engineering (Onsite)
Merck Job Description The Formulation Laboratory and Experimentation (FLEx) Center in Rahway, New Jersey provides a launch pad for the early phase and commercial formulation development and GMP clinical supply manufacture of our Company's drug product pipeline. The FLEx Sterile Process Engineer at the Associate Director level will serve as a technical subject matter expert in process development, equipment and facility optimization, and new capabilities across the sterile development facility. They will collaborate closely with scientists and engineers from the research and manufacturing divisions in the development of a portfolio of sterile drug product formulations using the capabilities and facilities of the FLEx Center. They will be responsible for the technical mentorship and coordination of work for process engineering colleagues to develop robust and innovative drug product manufacturing processes. Close partnership with colleagues from Sterile Product Development,...
Professional Diversity Network Rahway, NJ, USA Full-Time
Mar 18, 2026  
Conversation Designer - AWS Connect, Contact Flow design
Creative Circle Our financial services client is looking for a Conversation Designer to join their team! This is a 40 hr/week, hybrid role. Candidates can be located in Westwood, MA, Charlotte, NC, Johnston, RI, Iselin NJ, or Plano, TX! The Conversation Designer will be responsible for creating, refining, and optimizing natural, human like voice interactions within our AWS Connect IVR system. This role will focus on designing intuitive conversational flows that enhance the customer experience and improve the effectiveness of our Voice Bot. Key Responsibilities: - Design conversational workflows and dialogue scripts for AWS Connect based IVR experiences. - Develop voice interaction models that align with business goals, customer needs, and best in class conversational design principles. - Collaborate closely with product, engineering, and operations teams to ensure smooth implementation of designed experiences. - Analyze call data and customer feedback to identify...
Professional Diversity Network Woodbridge Township, NJ, USA
Mar 18, 2026  
Sales Assistant - Brokers Support (Remote)
NFP Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com. Summary of the Role: The Sales Assistant provides comprehensive administrative, operational, and client service support to the sales team, helping ensure the timely execution of sales activities and a high-quality client experience. This role is responsible for maintaining accurate records, supporting proposal and presentation development, coordinating schedules, and assisting with day-to-day sales operations. The Sales Assistant collaborates closely with cross-functional teams to support business...
Professional Diversity Network Trenton, NJ, USA Full-Time
Mar 18, 2026  
Principal Data Science Engineer - Financial Crimes
Fidelity Investments Job Description: Principal Data Science Engineer - Financial Crimes The Role Financial Crimes Models & Analytics is seeking a Principal Data Science Engineer to lead the design, development, and optimization of our transaction monitoring surveillance models. You will partner with our Data Scientists, Business Intelligence analysts, Investigators, and Compliance professionals to translate regulatory requirements into scalable, rules based & machine learning detection models. This role requires a unique blend of banking, brokerage, anti-money laundering (AML) & fraud knowledge, as well as data analysis, data engineering, and AI/ML expertise. If you're passionate about feature engineering, analytics, and machine learning to help fight financial crime, this is an excellent opportunity for you! The responsibilities of this role: Collaborate with team members and compliance partners to understand AML typologies and red...
Professional Diversity Network Jersey City, NJ, USA Full-Time
Mar 17, 2026  
Executive Director, Customer Service Center Strategy & Ops Leader
Merck Job Description The Executive Director, Customer Service Center Strategy & Ops Leader (ED, CSC) reports to the Associate Vice President of US Marketing Operations in Commercial Excellence & Innovation and leads the overall US Customer Service Center organization with accountability to direct the strategy and execution of engagements with Healthcare Professionals, Patients, Consumers, and Employees across five contact centers with primary focus in the US. This accountability extends to include operational performance, regulatorycompliant intake, and largescale service modernization. This role directs a complex, multilayered organization of approximately 80 Full Time Employees, including multi-level leaders, people managers, and frontline teams responsible for critical, highly regulated customer and patient interactions. The ED, CSC sets the vision, strategy, and governance for a critical service organization that supports Healthcare Professionals, consumers,...
Professional Diversity Network Rahway, NJ, USA Full-Time
Mar 12, 2026  
RV Resort Manager
Sun Communities, Inc. Career Site Header Job Summary RV Resort Managers are responsible for the operational & continued profitability of the resort & serve as the day to day point of contact for guests and residents. They are responsible for administrative activities, marketing, leasing & home sales of new and pre-owned homes, property maintenance, budgeting & most importantly resident & guest relations Job Duties Ensures guests & residents receive the highest levels of service consistent with Sun's Customer Service philosophy (Essential) Handles resident & guest complaints in a timely & professional manner, communicating through a variety of means (Essential) Manages the rent collection process, including collecting, posting & depositing income from leasing of rental sites. Ensures bad debt is submitted to collections (Essential) Handles delinquencies & approves eviction proceedings while adhering to Sun's policies...
Professional Diversity Network Cape May, NJ, USA Full-Time
Mar 05, 2026  
Field Service Onsite Relationship Specialist 93488
New York Life Insurance Company Location Designation: Fully Onsite Field Service Onsite Relationship Specialist Business Unit Overview Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life's agents and clients. As part of our diverse team, you will have the opportunity to shape seamless customer experiences. Whether you're helping an agent meet their clients' life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and powerful impact on our success in fostering customer trust and loyalty. Role Overview Our General Offices serve as crucial hubs for our insurance agents and advisors throughout the country, providing them with support in various aspects of their business. We are seeking a motivated and efficient Operations Specialist to support the daily operations in...
Professional Diversity Network Mount Laurel Township, NJ, USA Full-Time
Feb 27, 2026  
OneSource Site Lead
PerkinElmer Responsibilities Location Rahway, New JerseyUS Job ID REQ-056801 The OneSource Site Leader is responsible for the oversight, and performance management of the OneSource Laboratory Support Coordinator and Service Engineer team supporting a strategic customer account. This role partners closely with the OneSource Service Area Manager to ensure standardized, high-quality service delivery and consistent customer responsiveness across the supported sites. The OneSource Site Leader works in close collaboration with the customer stakeholders, and internal leadership to ensure laboratory support services, including Service Engineering, Lab Support Coordinator and EHS services are executed in compliance with regulatory, safety, and contractual requirements. The role is accountable for tracking, analyzing, and reporting critical KPIs while driving continuous improvement, operational efficiency, and customer satisfaction. Job Responsibilities OneSource...
Professional Diversity Network Rahway, NJ, USA Full-Time
Feb 25, 2026  
Administrative Ops. Assistant- Bilingual Preferred
Rich Products Corporation Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's-Infinite Possibilities. One Family. Purpose Statement Under general supervision, performs a variety of complex technical and administrative duties relating to the support of the Plant Manager and the Steering Team. Key Accountabilities and Outcomes...
Professional Diversity Network Moonachie, NJ, USA Full-Time