85 technical support analyst jobs found

JOB DESCRIPTION The Senior Revenue Data Analyst (System Testing & Implementation) plays a vital role in validating and enhancing Hertz’s next-generation revenue management system - an innovation that will revolutionize our pricing capabilities. In this role, they leverage data to test functionality, ensure accuracy, and identify opportunities for improvement. They partner with IT, Product, Analytics, Business, and Vendor teams to confirm that every system component meets business requirements and operates without defects. Key responsibilities include performing user acceptance testing (UAT) of interfaces, validating data integrity, and managing issues from identification to resolution. The analyst also works closely with developers to ensure the system performs seamlessly and delivers measurable improvements in revenue growth and operational efficiency. Success in this role requires both technical depth and business acumen. The analyst will build a strong understanding of...

JOB DESCRIPTION We are seeking a dynamic and operationally strong leader managing our Service Recovery function for North America Customer Care. As the Manager of Service Recovery, you will ensure that when customers experience challenges, we respond promptly, fairly, and with empathy, restoring confidence and strengthening the Hertz, Dollar, and Thrifty brands. Reporting to the Director of Operations, North America Customer Care, you will lead efforts to deliver exceptional recovery experiences that drive customer loyalty and retention You will be the critical link between our Customer Experience strategy and frontline recovery execution. Your mission: elevate recovery quality, consistency, and empathy across all customer touchpoints-whether in person, via chat, phone, or email. Beyond resolving issues, you’ll collaborate with internal stakeholders to identify root causes and implement systemic improvements that reduce the need for recovery altogether. The starting salary for...

JOB DESCRIPTION Hertz is seeking a Product Owner-Commercial Analysis & Data Strategy to lead the development and ongoing support of varied data sources and decision support tools to help advance Hertz's commercial strategy. Hertz’s commercial strategy is centered on the ability to expand adoption of premium products, grow customer trust and be a world-class retailer all while maintaining our unit revenue performance. The successful candidate will lead the delivery of key data sources needed to support Commercial and broader corporate decision making, where applicable. This individual will be able to partner across business and IT teams to create and deliver valuable data, training, and/or tools across Hertz Global. This role will conduct data analysis as needed to improve data quality or answer various business questions as well as develop and/or enhance commercial reports as needed. The selected candidate will combine strong business acumen and technical skills to drive...

JOB DESCRIPTION Hertz is seeking a Product Owner-Commercial Analysis & Data Strategy to lead the development and ongoing support of varied data sources and decision support tools to help advance Hertz's commercial strategy. Hertz’s commercial strategy is centered on the ability to expand adoption of premium products, grow customer trust and be a world-class retailer all while maintaining our unit revenue performance. The successful candidate will lead the delivery of key data sources needed to support Commercial and broader corporate decision making, where applicable. This individual will be able to partner across business and IT teams to create and deliver valuable data, training, and/or tools across Hertz Global. This role will conduct data analysis as needed to improve data quality or answer various business questions as well as develop and/or enhance commercial reports as needed. The selected candidate will combine strong business acumen and technical skills to drive...

JOB DESCRIPTION A Day in the Life: The Senior DNS Engineer will be part of a Global team working on key Technology Infrastructure projects aligned with Global Business strategy, within agreed parameters of time. As part of the Global Network team, you will be the technical lead for DNS technologies, supporting the Hertz Data center, Cloud, Branch location, HQ and Public domains. You will be responsible for DNS architecture, design and operations, and DHCP and IPAM overall design. Aligned with Enterprise Architecture standards and working with the Principal Network Architect, you will be working with existing and new Network technologies which add value to the Global Business and Global Technology strategy. You will ensure that service levels are maintained and continually improved, and problems with day-to-day delivery of services are minimized. What you'll Do: Responsible for Operational support and maintenance of the Hertz DNS infrastructure including performing...