5 customer service jobs found

Description Provides the operational functions and support for various SME event as assigned. Performs appropriate event venue and service providers research, capabilities assessment and submits recommendations for selected event(s). Acts as the primary (day to day) contact for selected venues and vendor partners. Executes and actively monitors expense budgets. Plays a support role for onsite event execution, including managing event provider/vendor service delivery. Continually works on behalf of all stakeholders to develop and execute on Customer First initiatives. MAJOR FUNCTIONS: Researches potential vendors, prepare RFQ, and contribute input in the negotiation and selection process for these services. Executes pre-event, onsite and post event stakeholder services with venue and service providers. Supports event registration and related processes, including vendor interface, pre-show, on-site and post-show activities. Supports and implements programs that...

Description Responsible for the sale and management of a portfolio of products and services including tradeshows, events, media, sponsorship, and advertising. The Account Representative II will prospect new accounts and renew current accounts equally. This position plays an integral role in supporting SME's presence and exhibitor relationships for RAPID, the leading event for additive manufacturing along with other premier events. MAJOR FUNCTIONS: Promote and sell new and existing exhibitor accounts Research and identify new prospect opportunities using technology tools, social media, newsfeeds, and other methods. Research and identify key contacts within new accounts. Cross-sell accounts into additional SME events and up-sell accounts into additional products offerings including sponsorships. Provide exceptional customer service to account base. Maintain a complete electronic record of sales activity in company CRM system and Salesforce. Travel to...

Description Responsible for supporting the development, delivery, and continuous improvement of SME's certification programs for the manufacturing workforce. This role coordinates day-to-day project activities, supports governance processes, and collaborates with certification leadership, industry subject matter experts, and internal teams to ensure programs are run efficiently and meet established goals. MAJOR FUNCTIONS: Support the development, delivery, and maintenance of certification programs by coordinating tasks, timelines, and stakeholder contributions under the guidance of senior staff. Collaborate with subject matter experts to gather input on industry needs, bodies of knowledge, and other certification materials. Assist in maintaining the quality and consistency of exam items by organizing, tracking, and evaluating subject matter expert and customer feedback. Coordinate and facilitate meetings, committee calls, and other project activities. Track...

Description Responsible for the sale and management of a portfolio of products and services including tradeshows, events, media, sponsorship, and advertising. The Account Representative II will prospect new accounts and renew current accounts equally. This position plays an integral role in supporting SME's presence and exhibitor relationships for FABTECH, the leading event for metal forming, fabricating, welding, and finishing along with other premier events. MAJOR FUNCTIONS: Promote and sell new and existing exhibitor accounts Research and identify new prospect opportunities using technology tools, social media, newsfeeds, and other methods. Research and identify key contacts within new accounts. Cross-sell accounts into additional SME events and up-sell accounts into additional products offerings including sponsorships. Provide exceptional customer service to account base. Maintain a complete electronic record of sales activity in company CRM system...

Description Responsible for providing senior leadership for sales strategy and execution across SME Workforce, including Tooling U-SME, with accountability for driving sustained revenue growth across education, workforce development, government, and industrial markets. This role leads the full revenue lifecycle, new business development, sales execution, and post-sale outcomes ensuring consistent performance, forecasting accuracy, and long-term customer value. This position oversees sales leadership and holds teams accountable for revenue performance, pipeline health, customer outcomes, and overall effectiveness. It is responsible for building and leading a high-performing, consultative sales organization grounded in a strong understanding of manufacturing workforce needs and capable of delivering complex, value-driven solutions that expand SME's national impact. The role establishes clear expectations and operating standards for sales execution, including pricing, positioning,...