Feb 13, 2026
Creative Circle
Our client, an international property and casualty insurance company, has an immediate need for a Service Design Lead. This long-term, FULLY-REMOTE contract starts as soon as we've identified the ideal candidate, and continues (40 hours per week) through the end of the year with the likelihood of extending into 2027. The ideal Service Design Lead will play a critical role in transforming insurance services by designing end-to-end experiences that meet real human needs. The Service Design Lead will report to the User Experience director and demonstrate depth in the craft of service design both as an individual contributor and as a mentor and guide to other user experience team members - planning, prioritizing, and delivering service design activities and artifacts. Service Design Lead Responsibilities: Independently lead service design and execution across multiple large and complex products within the Agent and Insured Experience Program as an individual...
Professional Diversity Network
Cincinnati, OH, USA
