1 jobs found in Lebanon, NJ

New York Life Insurance Company Location Designation: Hybrid - 3 days per week We are seeking a highly analytical and detail-oriented Production Support Senior Associate to support a large portfolio of critical digital capabilities and platforms within New York Life's Field Experience (FX) value stream. This role sits in the centralized, horizontal Cross FX Enablement function within the Production Support Center of Excellence that partners with Product, BA, UAT, Engineering, Tech Production Support Team and the Help Desk to ensure release readiness, rapid incident resolution & communication, and a strong feedback loop from production back to product backlogs. You will run day-to-day queue review of production tickets to ensure on time resolution, track known defect backlogs through releases and hypercare, escalate readiness and training gaps, participate in knowledge transfer prior to releases, and represent the voice of the our agents in prioritization discussions....