59 customer operations jobs found in Chicago

Capital One Manager, Product Management-Card Site Platform Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team Our Card Site plays a critical role in our acquisition funnel and decisioning. The Card's Site Platform team is seeking a Product Manager who will help define the strategy and deliver the capabilities to maintain the core site platform and optimize the way developers and PMs engage with it. As part of the this role, you'll be responsible for: Owning key capabilities on the Card Site platform - the front door for customers shopping and...

Capital One Principal Payment Product Readiness The Principal Payment Product Readiness Manager is responsible for creating Go-to-Market (GTM) strategies to support product adoption for digital products and capabilities (Tokenization and Fraud Products). This individual will apply the Go-to-Market (GTM) framework and work across multiple stakeholder groups to create solutions that best support the needs of the ever-changing payments ecosystem. Principal Payment Product Readiness Manager's work will support a variety of clients, including issuers, merchants, acquirers, digital enablers and payment providers in a global environment. Responsibilities include but are not limited to: Go-to-Market Leadership: Lead the creation of Go-to-Market strategies and plans to drive product adoption Stakeholder Alignment: Lead and facilitate meetings with key stakeholder groups to gather requirements, gain internal alignment on go-to-market program development, and ensure...

Capital One Manager, Product Management - Card Core Team Manager, Product Management (PXDP50) Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team Join the Card Core team as we drive one of the largest and most critical integrations in our history. The role offers a one of a kind opportunity to transform the servicing ecosystem for the Card business with a focus on smart innovations in automation and scale. You'll play a key role in defining strategy, solving complex challenges, and ensuring seamless integration across critical systems --...

Capital One Manager, Product Management - Card IVR Customer Experience Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Role Capital One's Card IVR (Interactive Voice Response) team owns the "front door" to our brand-the critical first point of contact for millions of customers seeking clarity, support, and resolution. We aren't just managing a phone menu; we are building a sophisticated, AI-driven conversational platform that serves as the gateway to the US Card experience. As we move toward a future of intent-based routing and seamless natural...

Workday Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company...

Workday Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company...

ALDI ALDI is looking for enthusiastic part-time cashiers and stockers. As a cashier, you'll provide friendly, efficient checkout service, while as a stocker, you'll help keep shelves stocked and organized to ensure a great shopping experience. Each role plays an important part in maintaining smooth store operations and delivering an excellent customer shopping experience. Position Type: Part-Time Average Hours: Fewer than 30 hours per week Starting Wage: $19.50 per hour Wage Increases: Year 2 - $20.00| Year 3 - $20.50| Year 4 - $20.50| Year 5 - $21.50 Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. * Models and fulfills all customer service principles and escalates concerns to store management as necessary. * Assists store management in achieving operational efficiency goals. * Assists store management in achieving total loss goals. * Complies with all established company policies and processes. * Supports...

ALDI ALDI is looking for enthusiastic part-time cashiers and stockers. As a cashier, you'll provide friendly, efficient checkout service, while as a stocker, you'll help keep shelves stocked and organized to ensure a great shopping experience. Each role plays an important part in maintaining smooth store operations and delivering an excellent customer shopping experience. Position Type: Part-Time Average Hours: Fewer than 30 hours per week Starting Wage: $19.50 per hour Wage Increases: Year 2 - $20.00 | Year 3 - $20.50| Year 4 - $20.50| Year 5 - $21.50 Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. * Models and fulfills all customer service principles and escalates concerns to store management as necessary. * Assists store management in achieving operational efficiency goals. * Assists store management in achieving total loss goals. * Complies with all established company policies and processes. * Supports...

SS&C As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Network Operations Center (NOC) Engineer Locations : Chicago, IL | Hybrid Get To Know Us: SS&C Eze provides premier global investment technology to support the front, middle and back-office designed to optimize operational and investment alpha throughout the entire investment process. Our employees are at the heart of our success. At SS&C Eze, we foster career growth at all levels within the company and encourage employees to take ownership of their careers. As a result, many of our leaders have risen to their current roles, as we vigorously advocate upward and lateral...

Wabtec Job Description Who will you be working with? Wabtec's Train Performance and Automation (TP&A) team is dedicated to de-risking and accelerating the commercialization of transformative technologies in the rail and transportation industry. The team plays a critical role in bringing next-generation products to market, including autonomous rail systems, intelligent controls, and AI-driven platforms. You'll work closely with engineering, operations, and commercial teams to deliver innovative solutions that support freight and passenger rail systems. How will you make a difference?   As a Product Manager for the Positive Train Control (PTC) product line, you will contribute to the strategy, development, and early-stage commercialization of innovative solutions from the TP&A team. You will own the product lifecycle from concept to deployment, working closely with engineering, business development, sales, marketing and customer teams to drive adoption and scale....

Wabtec Company Description Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Job Description Who will you be working with? The Vice President, Field Services and Maintenance Management will be responsible for contract management and service operations for the Canadian National (CN) customer . How will you make a difference?  This role will lead all business operational aspects including developing &...

Guild Mortgage Guild Mortgage Company , closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. Position Summary The Manager, IAM Engineering plays an important role in the organization by performing several activities related to the company’s Information Technology functions. The role is primarily responsible, under limited to intermittent supervision, for overseeing the suite of services that provision and authenticate identities used by employees, borrowers, and machines. Partner with IAM, Security, Governance and DevOps teams to reduce risk, limit manual efforts, and improve the consistency and scalability of IAM workloads. Manage a team of engineers in the identity access management space; ensure that their time...

Guild Mortgage Guild Mortgage Company , closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. Position Summary The Branch Administrative Assistant III plays an important role in the organization by performing a number of tasks related to the branch’s administrative functions. The role is primarily responsible, under intermittent to low supervision, for performing full administrative duties in support of the branch office by providing customer service, conducting research, preparing reports, handling information requests, ordering supplies and performing clerical functions such as preparing correspondence, copying, filing, faxing, and scheduling meetings. Essential Functions Provide a high level of clerical...

American Hospital Association The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. The AHA has two main offices, located in Washington, D.C., and Chicago. The AHA offers a flexible hybrid work schedule of three days in the office and two days working remotely. Essential Functions Provide technical configuration and maintenance support for Workday modules, security settings, and workflows, including requirements gathering, testing, deployment and documentation, to meet association and business unit needs and objectives. Provide first and second-line technical support for user issues and system-related problems, resolving glitches and maintaining smooth operations. Interface with vendors/consultants when necessary to resolve issues. Collaborate with internal stakeholders to manage testing activities for Workday releases, enhancements, integrations and...

VelocityEHS THE OPPORTUNITY: This existing vacancy is open to candidates that reside in the United States or Canada. The Senior Customer Marketing Manager will build and lead our existing customer marketing strategy, focused on accelerating expansion across the post-sale lifecycle. This role will design and execute targeted lifecycle and account-based programs that drive cross-sell, upsell, retention, and advocacy— generating measurable expansion pipeline and increasing product penetration within our customer base. Partnering closely with Sales, Customer Success, Product Marketing, and Marketing Operations, this leader will align messaging to critical lifecycle moments and leverage usage signals, intent data, and account insights to drive revenue impact. This is a high-visibility role with direct influence on Net Revenue Retention and customer lifetime. Primary Duties and Responsibilities Design and execute segmented expansion campaigns targeting upsell and...

Lincoln Property Company The Director of Operations is responsible for working with client, ownership and property management teams to identify operating best practices and develop measurable standards of performance at commercial properties. The Director of Operations will also assist property acquisitions and management transition teams through performance of property condition assessments and the implementation of major deferred maintenance and capital expenditure programs. Responsibilities : * Capital Planning and Execution, including construction project management * Property Operation Audits & Building Inspection Processes * Oversight of Building Engineering Services, including prev maint procedures & administration * Property Management Assignments, as needed * Energy Management & Sustainability Programs * Fire/Life Safety & Risk Management Planning * Review and Implementation of Best in Class Technology Qualifications : Candidates should possess...

Lincoln Property Company As an experienced Building Engineer within Corporate Advisory & Solutions, you will be responsible for maintaining, operating, and troubleshooting building systems, including HVAC, plumbing, and electrical systems, focusing on performing routine maintenance tasks, responding to tenant requests, and ensuring systems operate safely under the guidance of senior engineers. Essential Duties and Responsibilities: Perform scheduled maintenance, repairs, and inspections of building systems; address service requests, including hot/cold calls, plumbing issues, and lighting repairs. Troubleshoot minor equipment malfunctions and escalate issues as needed. Replace light fixtures, filters, and other components as required. Maintain accurate records of inspections and equipment performance. Interact with tenants, contractors, and property managers and work closely with senior engineers and technicians to support smooth building operations and resolve...

Moody's At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into...

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It With Pride. Working as part of a cross functional team, you will lead Quality activities to enable successful execution of the business objectives to maintain and grow our brands with an emphasis on delivering the desired consumer experience. How you will contribute As the Corporate Quality Assurance Manager, you will be part of a regional North American corporate quality team that will deliver on the quality strategy and provide expertise to appropriate functions and locations. You will ensure compliance with Mondelēz policies and procedures; and adherence to external regional and local food safety/regulatory requirements within the Mondelez manufacturing network. In this role, you will develop and report quality KPIs, applying your understanding of the impact regional KPIs have on the global business. In addition, you will facilitate...

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Matter. You work in Mondelēz International Digital Services, coordinating your duties to support impeccable service operations. In this role, you work with other employees to ensure that processes are adhered to and documented. How you will contribute When you receive a request that is pertinent to your area of responsibility, you will review and co-ordinates activities to respond to that request, communicating progress to clients and scheduling meetings as appropriate, and ensuring service quality is delivered. Good technical writing skills are necessary in this role because you will write documentation and follow up on down-stream processes. In addition, you will manage the filing and storage of documentation, ensuring that Mondelēz International complies with the appropriate data privacy and legal requirements. You will also initiate and...