Operations and Innovation Master's Intern

Kaiser Permanente

Note: THIS POSITION MUST BE REVIEWED WITH TOTAL COMPENSATION BEFORE POSTING. This position provides analytical support to a project or department. Under the guidance of a Project Manager/ Director, responsible for collecting and researching data, performing analysis, providing recommendations andpresenting results.

Department Description:

Physician Relations is a unit within Physician Human Resources dedicated to providing advice and consultation to physicians and physician leaders. We provide guidance on a range of HR topics including performance management and workplace conduct. We conduct investigations and prepare summaries and reports for the Legal Department and regulatory agencies.

Desired Majors:

Business Administration, Human Resource, Healthcare Administration, Public Relations and Communications.

Project Description:

The principals in the department are high-level individual contributors known as Physician Relations Officers. The project involves modernizing technology in the department to improve efficiency, functionality, and competitiveness by streamlining tech workflows and identifying opportunities to apply advancements like artificial intelligence. Expected components may include:
-A comprehensive review of existing technology to identify gaps, vulnerabilities, and areas for improvement.
-Implementation of automation tools and artificial intelligence for efficient task management.
-Training for team members to effectively use new technology.

Desired Skillsets:

To modernize technology in Physician Relations, the graduate level intern must be curious about human resources topics, technology topics, and how these topics fit in a healthcare setting. To modernize technology in Physician Relations, the graduate intern should also be flexible, resourceful, and thorough. To be more specific, the graduate intern should possess the following qualities and attributes:
Technical Skills:
Strong research skills - The intern should be able to gather information from various sources and analyze data effectively.
Proficiency in Microsoft Office Suite - Strong skills in Word, PowerPoint, and Excel are essential for data analysis, presentation development, and report writing.
Other Skills:
Excellent communication skills - The intern should be able to communicate effectively both verbally and in writing.
Strong interpersonal skills - The ability to build rapport with team members and stakeholders is critical.
Attention to detail - The intern must be meticulous and accurate in their work.
Problem-solving skills - The ability to identify problems, analyze situations, and develop creative solutions.

• Responsible for contributing high level analytical support to a project or department requiring application of knowledge in marketing, information management, finance, management, economics or statistics.
• This position contributes to a full range of project components.
• Assigned to at least one project and expected to produce results and report out as a member of a project team.
• Organizes assigned project tasks, identifies and structures information collection activities, and sets timelines for completion of required tasks as directed.
• Develops tools to identify and to document best practices.
• Prepares various excel, word or PowerPoint reports, and works with access database software (or similar tool) to develop data extracts and management information reports.
• May be asked to produce graphic information using excel or PowerPoint or similar software.
• Contributes to development of management information and analysis conducted, provides recommendations and assists with preparation of formal presentations to communicate results to various management levels. Identifies alternative solutions to project issues.
• Contributes to development project plans to ensure timely deliverables and successful completion of project and demonstrates an understanding of various business intersections.
• Assists with identification and development of training information.
• Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to re-evaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.

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• Bachelors degree required.
• Enrolled in or recent graduate of a MBA or other Masters level program with an accredited college or university.

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• Solid analytical skills, problem solving, project management and critical thinking.
• Strong project management skills.
• Excellent verbal and written communication skills.
• Ability to utilize at a working level Excel, Word, PowerPoint, and Access.
• Must be able to work in a Labor/ Management Partnership environment.

• Knowledge of SQL or SAS highly desirable.