Service Designer - Journey Mapping, User Research-Figma

Creative Circle

Service Designer

Position Overview
Our Fortune 100 oil and gas client in Houston, Texas, is looking for a Service Designer with a strong background in research to join their team on a 6-month contract with a high likelihood to extend. This position is 40 hours a week and on-site 5 days a week at their Houston office.

The ideal candidate is a UX Designer with experience managing product development from research through delivery. The ideal candidate will be skilled in UX research, prototyping, stakeholder engagement, usability testing.

Key Responsibilities

• Conduct user research to gather insights on user needs and behaviors.
• Create journey maps to visualize user interactions and identify pain points.
• Apply design thinking methodologies to develop service concepts and solutions.
• Collaborate with stakeholders to define service requirements and align on goals.
• Develop prototypes to test and validate service ideas with users.
• Facilitate workshops and design sessions with cross-functional teams.
• Continuously iterate on services based on user feedback and usability testing results.

Qualifications

• A minimum of 6 years of experience in UX design, UX research, or a hybrid role
• Expert knowledge of user research (planning, execution, analysis, reporting)
• Knowledge of prototyping tools Figma, Sketch
• Strong skills in journey mapping and user research.
• Proficiency in design thinking and service design methodologies.
• Familiarity with service design principles and best practices.
• Experience with prototyping tools and techniques.
• Excellent stakeholder engagement and communication skills.
• Ability to work collaboratively in cross-functional teams.
• Knowledge of Agile methodologies is a plus.
• Experience with wireframing and interaction design is desirable.
• Strong visual communication skills to convey design concepts.
• Background working in matrixed or enterprise environments

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Benefits

Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.

Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:

Email your resume in Word to:

brenna.belardinelli@jobalert.creativecircle.com
**Please do NOT change the email subject line in any way. You must keep the JobID: : BB14-1975961 -- in the email subject line for your application to be considered.***

Brenna Belardinelli - Recruitment Strategist, Enterprise

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.



This job was first posted by Creative Circle on 01/27/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.

Creative Circle is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law.Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.

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