Construction Servicing Manager

Guild Mortgage

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Construction Servicing Manager manages the administration and servicing of One-Time Close
Construction “OTC” Loans from post-closing through final draw and conversion to permanent financing.
This role ensures smooth coordination between borrowers, builders, loan officers, and third-party builder
software platforms. This role also identifies potential risks in the portfolio to OTC Management.

ESSENTIAL FUNCTIONS

• Provide support and guidance to the Construction Servicing staff for daily operations and
mentoring for long term development.
• Responsible for monitoring construction progress and overseeing all loan disbursement requests,
draw schedules and lien waivers and identify potential delays, cost overruns or compliance
issues.
• Manage interest billings, including monitoring timeliness of interest payments.
• Monitor and maintain accurate records of insurance policies including builders’ risk, homeowner
policies and general liability coverage.
• Perform risk assessments for the Construction Servicing portfolio on an ongoing basis and
participate in OTC Risk Management strategies.
• Assist in producing accurate reporting for all aspects of Construction Servicing.
• Ensure Construction Servicing Staff maintains and ensures compliance with Construction Lending
Guidelines and industry regulatory requirements
• Manage and monitor servicing performance standards, service deliverables, and productivity
benchmarks including pipeline management, turn time, and customer satisfaction.
• Meet all QC and Audit benchmarks monitoring monthly quality and compliance reports to identify
issues and trends and work with appropriate personnel to remediate.
• Develop and implement action plans to reduce error and mitigate risk and ensure adherence to
corporate internal control standards.
• Develop and implement procedural changes to improve efficiency and productivity in line with the
Construction Lending Department objectives and standards.
• Handle internal and external inquiries from borrowers, builders, loan officers, and other parties to
the transaction.
• Ensure proper safeguarding of confidential and proprietary information of consumers and other
protected information under the Company’s Information Security Policy.
• Unless properly licensed under the SAFE Act or applicable state laws, and the duties of the
position so require, the incumbent will not perform such tasks as taking mortgage applications,
offering or negotiating rates or terms of a mortgage loan with the consumer, soliciting, arranging
or finding mortgage loans, or counseling consumers about residential mortgage loan rates or
terms, as those actions may be defined by applicable laws and regulations.
• Other job duties as assigned.

QUALIFICATIONS

Education RO

If Education Level is not listed, leave selection blank and add to 'Details'.

Education

Education Level
Bachelor's Degree directly related to the position or equivalent, preferred

Experience RO
If Years of Experience is not listed, leave selection blank and add to 'Details'.

Experience

Years of Experience
Minimum 10 years' experience in a variety of different roles is required.

Supervisory Experience

Years of Supervisory Experience
Minimum three years supervisory or leadership experience

Certifications/Licenses

Certification/License
NMLS required

Additional Qualifications

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common
fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs, as well as the
ability to calculate figures and amounts such as discounts, interest, commissions, proportions,
percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry. Ability to work with mathematical
concepts such as probability and statistical inference, and fundamentals of plane and solid
geometry and trigonometry.

Company Required Skills

• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment
required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and
third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected

Physical Demands

Physical Demands
Work is primarily sedentary; mobility in an office setting.

Manual Dexterity

Manual Dexterity Details
Ability to operate standard office equipment and keyboards

Audio/Visual
Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.

Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.

Environmental

Environment
Office environment – moderate noise, no substantial exposure to adverse environmental conditions.

Authority Level

Authority Level

Job Scope: Manages a single program, work unit, small department, or multiple program segments
Complexity: Problems encountered are limited to area/unit and are varied and require investigation,
analysis, and review of professional/organizational standards; general precedents may exist to guide
resolution
Impact: Decisions and actions have a direct impact on the outcomes of the department, projects, and
programs
Interaction/Supervision: Generally manages staff with direct reports; responsible for complete
oversight of people management of the area, including staffing, hiring, termination, and discipline, sets
performance standards, evaluates staff, and makes pay decisions; accountable for staff development and
training, etc.

Direct Reports

# Direct Reports Job Titles of Direct Reports
6-10 Servicing Associate, Construction Loan Coordinator, Modification Processor

Statement
This document describes the general content and identifies essential functions and requirements for
performing this position. It is not intended to be an exhaustive statement of duties, responsibilities, or
requirements. Guild Mortgage complies with the ADA and considers reasonable accommodation
measures that may be necessary for eligible applicants/employees to perform essential job functions.
Employment with Guild Mortgage is “at-will,” meaning that either the Company or an employee may
terminate the employment relationship at any time, with or without cause, advance notice or stated
justification.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

Target Salary Range: $ - $

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.