IT Specialist I

Redwood Credit Union

Redwood Credit Union is seeking an IT Specialist I which is a technical position that ensures the confidentiality, availability, and integrity of computing systems within the organization. This is an entry-level position that provides first tier support of desktop applications and equipment, telephones, and end-user rights management within a team environment. Provide superior customer service that meets the RCU service standards and values to employees of Redwood Credit Union. The anticipated work schedule is Tuesday through Saturday.

Key Responsibilities

Computer Operations:

o Follow department operations run books for daily operational functions and desktop environment.

o Maintain service log of information systems error logs and maintenance calls.

o Review and maintain systems focused on desktop performance and security, such as Anti-Virus, Patching, and Inventory.

o Document all calls and request in the IT support ticketing system.

o Operate daily and monthly operations checklists to maintain the security and completion of tasks through auditing.

o Complete Add, move and/or user change requests in the network and core systems.

o Provide help-desk phone support to employees of the Redwood group.

o Distribute reports to management.

o Execute all daily operational checklists in a timely manner while making sure duties are performed with the highest accuracy and attention to detail.

o Notify management of work affecting incidents in a timely manner.

o Document all new processes and any undocumented process in department Wiki.

Technical Support:

o Provide end-user support and troubleshooting of computer and printer problems.

o Respond to incidents and support requests per incident management procedures.

o Provide help-desk support on computer system through assisting the end-user with software/hardware problems and inquires.

o Provide exceptional service to all Members, volunteers, internal team members, and service providers.

o Keep inventory of supplies and licensing, document and provide management with request for new purchases.

o Contact vendors to schedule repair and maintenance work on system hardware and order additional hardware, parts, and supplies.

o Support tablet and mobile devices through RCU's mobile device management solution.

o Uphold established department service standards.

User Creation & Security:

o Create, delete, and modify all existing and new users daily for Symitar and Windows.

o Maintain log of user ID's including deletions, additions and changes.

o Setup and maintain user security for the Redwood Group.

o Support computer patch distribution and software updates.

Other Functions:

o Organize data room and surrounding areas and ensure OSHA standards.

o Maintain technical proficiencies to support current and planned hardware and software computing needs.

Join us and discover why you'll love working at Redwood Credit Union!

ABOUT REDWOOD CREDIT UNION (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

* 28th largest credit union in the U.S. and the largest financial institution based in the North Bay

* Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial

* Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"

* Recognized by Newsweek as one of "America's Best Credit Unions 2025"

* Top Corporate Philanthropists (#24) - San Francisco Business Times

* Voted Best Places to Work in the North Bay 20 years in a row

* World-class Employee Engagement scores

* Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

* Industry leading Net Promoter Scores across the U.S.

Minimum Qualification: Knowledge, Skills and Abilities

• Intermediate skill in the operation of a PC with Intranet and Internet and word processing, spreadsheet, presentation, and information systems software.

• Ability to troubleshoot computer related problems.

• Ability to interact and communicate with outside vendors.

• Ability to communicate effectively both verbally and in writing.

• Ability to work in a fast-paced environment.

• Ability to employ problem solving techniques while being detailed oriented.

• Ability to establish and maintain an effective working relationship with a diverse group of people.

• Ability to work a rotating schedule, which will include working on rotating nights and weekends as assigned.

• Ability to work Tuesday through Saturday.

• Ability to travel 30% of the time.

The ideal candidate has a combination of education and experience equivalent to an associate degree with a preferred minimum of one year experience with computing in an enterprise environment. Credit Union experience or experience in a closely related field a plus.

Compensation: Base starting range: $29.00 to $39.00 hourly commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

* Competitive medical, dental, and vision insurance, mental health offerings

* Employee performance incentive plan

* Salary Advancement- Merit increase based on performance

* 401(k) program with employer match

* Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks:

* RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

* RCU employees are eligible for a 1% discount on all recreational or boat loan products

* 2% discount off Visas and LOC Loans through RCU

* 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.

* 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.

* 0% interest on garment, fitness, or home office equipment loan of up to $500

* 100% financing for employee purchased homes!

Physical Requirements:

* Ability to lift up to 30 pounds.

* Ability to use a computer keyboard and calculator.

* Work environment is indoors.

*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.

Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer