520 Customer Service jobs

Position Summary: The person in this position will be responsible for oversight of the daily administrative operation of HART TCE as well as the planning and coordination of clinical activities pertaining to services for consumers enrolled in HART program. The Program Coordinator oversees the admissions for consumers referred from outside agencies, assessments for consumers and provides individual and family therapy, as needed. The Program coordinator is responsible for keeping the Program Director of informed of progress of all services delivered to the consumers internally and through external referral sources. Essential Job Functions: Assists in the daily operations of the program and provides specialized leadership under the supervision of the Program Director Identify target populations and locations where service gaps exist. Coordinating HART TCE participation at health fairs and other community events. Provide community awareness, identify, and recruit consumers...

Summary : The Driver is responsible for providing efficient, cost-effective, safe transportation services for disadvantaged persons. Gain and maintain familiarity with driving procedures, defensive driving skills and all certifications and examinations as required by law and by organizational policy Drive vans on scheduled and unscheduled trips as assigned by the supervisor. Maintain a safe driving record and report all moving violations to supervisor irrespective of whether they occurred on duty or not Assure that all passengers are properly restrained during transit and that all items are securely stowed at all times during transit Provide appropriate supervision, support and direction to passengers in the even of an accident, vehicle fire, passenger injury, or any untoward incident. Comply with all reporting procedures in the event of such incident, including vehicle accidents. Maintain a safe and comfortable environment aboard vehicles at all times Provide...

Position Summary: Person in this position is responsible for a variety of duties involved in receiving, evaluating, prioritizing, and relaying crisis calls to the Mobile Response Team. Essential Job Functions include those listed below. ESSENTIAL JOB FUNCTIONS: Triage calls to the correct team depending on location and availability. Receive crisis calls and provide crisis intervention services. Conduct initial screenings and determine if an in-person assessment is required by a Licensed Clinician. Analyze situations and take necessary actions to provide crisis intervention. Interpreting and implementing WestCare procedures regarding crisis intervention as appropriate. Must condense large amounts of information into clear, intelligible remarks in a timely manner and can recall numerous acronyms and codes essential to appropriate call processing. Provide direct counseling services to clients. Monitor and assess client behavior. Follows prescribed...

Job Details Job Location : Dandridge - 207 W Main - Dandridge, TN Position Type : Full Time Education Level : 4 Year Degree Salary Range : Undisclosed Description Overview: This position serves as a primary point of contact to coordinate funding requests and funder requirements for complex, multi-funder capital projects and other projects as requested by the President. Functions: Use a team-oriented approach to support project progress and communicate with the President, Chief of Staff, FitzHouse Enterprises, and other involved leaders. Works closely with thePresident and other members of the executive and senior leadership team to implement WestCare’s values, mission, and strategic goals. Provide leadership in grant development and administration by providing guidance, developing and facilitating processes, and supporting timely progress. Develop and maintain a project calendar monitoring all relevant dates including project milestones,...

Position Summary: Person in this position will work in collaboration with a mental health/substance abuse counselor to provide mental health & substance abuse services to patients/clients of WestCare who have been diagnosed with a substance abuse disorder, a mental illness or both. Essential Job Functions include those listed below. Other duties may be assigned as needed. Essential Job Functions: Assess resource needs of patients. Educate and refer patients to community agencies and businesses that appropriately address the patients needs for food, shelter, clothing, employment, transportation, etc. Assist patients with establishing or re-establishing support systems within their community. Act as advocate on behalf of the patient to improve access to needed services. Participate in clinical staffing decisions regarding the patients current strengths and resources and their need for additional resources. Complete documentation of services on...

Position Summary: The Counselor Technician supervises and provides daily support to assigned program participants. This position is tasked with ensuring the safety of all program participants and ensuring compliance with WestCare policies and procedures. Essential Job Functions include those listed below. Essential Job Functions: Supervises program participants under the direction of the Program Director or designee, reporting unusual changes as they occur; Facilitates mentoring, discipline, safety, and observation of participants; Utilizes approved crisis intervention techniques to assist with de-escalation of situations, ensuring program participant, staff, and visitor safety; Implements the behavioral/level system where applicable; Assists with the initial assessment and receiving of new program participants; Participates in 24/7 coverage by working a flexible schedule, properly tracking hours worked, and consistently arriving to scheduled shifts...

Position Summary: The Case Manager/Peer Support Specialist assists individuals with substance abuse and/or mental health diagnoses. Assists in developing skills and competencies needed to successfully build a personal support network and to live and work competitively in the community. The role of the Case Manager/Peer Support Specialist is to provide recovery support, consumer education, consumer intervention, and consumer advocacy. The Peer Support Specialist also provides the consumer perspective to recovery and empowers the consumer. Essential Job Functions: Actively promote and educate individuals on program is and availability peer support services at any point in treatment. Acts as an appropriate role model for consumers Administer evidence based assessments as need Arrange transportation for consumers, as necessary Assist in the facilitation of individual/family support and educational groups. Assist individuals to develop a Wellness...

Position Summary: It takes care of all administrative services and day-to-day administrative operations ensuring that quality standards are maintained. Essential Job Functions: Communicate with current local, national and international resources and/or contacts using all tools such as phone, email, etc. to keep relationships active. Research, collect and analyze specific information related to different topics as requested. Generar informes según lo solicitado. Document the procedures followed for daily tasks as well as email communications. Prepare the agenda and take minutes of periodic meetings with assistance and coordination of Coordinators, Directors and others as needed. Work with other staff to coordinate work events and special projects. Keep the work area clean and organized at all times. Meet pre-set deadlines and provide support to the organization where needed. Create, review and reconcile credit card expense reports,...

Position Summary: The Computer Lab Monitor is a part time position that assures all computers are in working order at all times, supports community members in learning basic computer skills, assists people in searching for employment opportunities, and on-line job training opportunities that match their interest for career development. Essential Job Functions: The Monitor will establish a permanent schedule of regular weekly hours during which he/she is available to support users. May include evening hours. Maintains computer equipment in working order at all times. Assures Computer Lab visitors behave in an appropriate manner. Maintains cleanliness of computer lab and reports damage or user misuse to supervisor. Reports technical problems to WestCare IT and support IT’s remote problem solving. Teaches basic computer skills to computer lab users. Assists users in identifying web sites as needed that meet their needs. Helps users upload documents as required....

Position Summary: Person in this position will be responsible forproviding a variety of programs in relation to substance abuse for clients participating in the program. Essential job functions include those listed below. Essential Job Functions: Complete assessment of each client with required assessment tools. Initiate and sustain each individuals motivation to participate in treatment, using techniques of engagement including therapeutic relationships, individual counseling, and brief interventions based on the stages of change. Develop a comprehensive service plan for each client that includes the results of assessments, and short- and long-term treatment goals and objectives of the client (the service plan is developed with the input of the client, but within the limitations imposed by IDOC). Provide daily treatment and curriculum-based education groups on the basic concepts of therapeutic communities, emotional incarceration, relapse prevention,...