6,269 Customer Service jobs

Purpose of Role It is critical for CS&L organization to harness the potential of the digital revolution by transforming how we manage data to improve the decision making process as well as the definition of the right strategies/action plans to improve business metrics. The purpose of this role is to standarize CS&L critical KPIs and implement the Reporting and Analytics BIC tools across the 13 BUs, including sustainable capability and governance strategy. Main Responsibilities Accou ntable for CS&L Reporting & analytics automation implementations' success ensuring functional activities are completed as planned, required support is provided and BUs are aligned to the expected outcome Enable metrics calculation and reporting processes standarization. Understand KPIs calculation inconsistencies across BUs. Understand current Ways Of Working across BUs (processes/master data/systems Generate, document and deploy standard KPis definition and WoW Ensures that the creation of CS&L GDMP as the only source of truth with touchless information incorporate all CS&L functions & BUs requirements. Co leads the design of CS&L visualization/analytics tools (with SME and IBS) Foster a benchmark culture across CS&L as a critical element for Continuous improvement. CS&L KPIs Reporting & Analytics SME and change managment owner Owns KPis & Tools standards documentation and change managment process Owns adoption strategy and capability development across all BUs (Business Experts, Key users) Benchmark best practices in the industry -Brings the Outside In perspective by keeping abreast of industry new technology and process trends Point of contact, escalation and resolution; 'knocking down' any barriers to success or progress (Security/Access owner CS&L) " ) Requirements Bachelors Degree (4 years) Min 10 years of Logistics or relevant Supply Chain Operations experience Success in leading cross functional discussions that drive to results Advanced skills in Excel and PowerPoint Excellent Communication and Presentation skills Proven track record and expertise in defining and implementing digital strategies Background on IT processes and systems Strong background in CS&L systems, KPIs and processes Project management skills Ability to manage multiple and diverse stakeholders Cross-functional collaboration skills and relationship building Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance. Applicants must complete all required steps in the application process, including providing a Resume/CV, in order to be considered for this position.

Mondelēz International, Inc. empowers people to snack right in over 160 countries around the world. We're leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our 90,000 colleagues around the world are key to the success of our business. Great people and great brands . That's who we are. Join us on our mission to continue leading the future of snacking around the world by offering the right snack , for the right moment , made the right way . As a part of Sales , you'll put our customers at the heart of our business. By building strong relationships with every customer, big or small, you'll help Mondelēz International become the supplier of choice and ensure we deliver world-class execution of our business plans in every store. Primary Role: The role of the Mondelēz International Senior Sales Service Representative (Sr. SSR) is a full-time, entry-level Sales position that is designed to build a world class Direct Store Delivery (DSD) business at the retail level. This position will maximize sales, conduct effective planning & order-writing, as well as supporting and completing activities such as merchandising & shelf-pricing. The Sr. SSR acts as a sales expert to retail stores on a variety of territories covering the absence of a Sales Representative who may be on vacation or a leave of absence. A major objective of this role is to establish and maintain rapport with key store individuals while providing outstanding customer service. This role will be responsible for maintaining a timely and accurate call schedule. This role will also be responsible for identifying and communicating individual store opportunities to the appropriate Mondelēz International personnel. Mondelēz International is an employer of inclusion who partners with diversity groups that cater to people of all races, colors, religions, national origins, ethnicities, ages, genders, sexual orientations, gender identities, and gender expressions. Our company also works with military veterans to help hire our heroes who have served our nation, as well as partnering with disability networks to include people of all abilities to help the company succeed for years to come. Benefits and Compensation: This position offers a comprehensive medical, dental and vision benefit package, in addition to paid vacation, holidays, 401(k) match and Employee Assistance Program benefits. Along with a competitive compensation package and mileage reimbursement, the Senior Sales Service Representative is also eligible to participate in an incentive program. Key Competencies: Planning and organizing skills Effective communication skills Creativity Flexibility Detail-oriented Problem solving skills Self-starter: Ability to work independently Selling and Inventory Management: Fully using sales, order management systems and technologies to ensure exceptional customer service Promotions/Merchandising: Identifying opportunities to use promotional and merchandising techniques to develop and support customer relations Utilization of innovation and creativity in generating new and unique ideas and solutions that capitalize on opportunities to benefit customers and Mondelēz International Ability to form customer partnerships that exceed expectations and help customers identify and execute the appropriate strategies for their business success Computer literate (Microsoft Office, Internet and Cellular/Wireless devices) Requirements: Ability to perform hard work in a fast-paced work environment and to meet the defined physical activities, which include: Repetitive lifting (from floor to waist, chest high and above), bending, and carrying up to 25 lbs., occasionally over 50 lbs., pushing & pulling over 100 lbs., etc., occasional ladder use, while adhering to established safety expectations and processes Ability to stand and stock shelves, using repetitive hand/arm motions throughout the entire shift Unpacking Nabisco product consisting of 100 cases or more Experience utilizing hand pallet jack and pushing/pulling U-Boat carts is preferred Previous retail / grocery experience is a plus, as well as work that has included physical activities (lifting, bending, reaching, carrying, pushing and pulling) Ability to drive your personal vehicle to a variety of store locations (mileage will be reimbursed). A flexible work schedule is required, including being available to travel across the region, a week at a time, to cover a territory and being available to work weekends and holidays; some overnight travel may be required Additional responsibilities as assigned High School Diploma or GED required; college degree preferred You must be at least 18 years of age, have a valid driver's license, reliable transportation and proof of auto insurance. Successful completion of drug test, MVR check, and general background check. Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

Growing Eastern north Carolina automotive dealership seeks Service Business Development Representative in the Greenville area to handle incoming calls, make outgoing calls and follow-up communications. The position will interact with both new prospects and our existing customers in person as well as by phone, mail, and email. Your responsibilities will include maintaining positive, ongoing communications for the purpose of increasing service appointments and customer satisfaction.     Qualifications: Answering both inbound and internal phone calls Handle roughly 100 plus calls daily Communicate professionally with customers and fellow employees Requirements: Direct customer phone communication experience a must Must have the ability to work a varying Monday-Saturday schedule; Successful telephone communication skills Outstanding written communication Microsoft Office and online computer skills Ability to perform multiple tasks Outgoing personality and motivation is a must Experience in a call center or the automotive industry is a plus;   Prior dealership or service experience is not necessary but previous experience in a dealership BDC is preferred – we will train the best person for the position! If you have had successful experience in Customer Service Communications or other Phone Communications – we want to talk to you about this position. This is a great opportunity for the right person, with plenty of room for professional and personal growth.  Please contact:  jstein@brownandwoodauto.com and forward resume.  

Title:Help Desk TechnicianID:HD109272018Department/Labor Location:AMEWAS (Corporate Office)Job Type:Full-timeLocation:Corporate Headquarters - California, MDDescription AMEWAS, Inc., a growing Defense Contracting Firm, is seeking highly motivated and talented Helpdesk Technician to support the AMEWAS Overhead. Location: California, Maryland or Patuxent River, Maryland: Best Places for Tech Jobs (#4); to learn more about our surrounding location, please visit http://www.visitstmarysmd.com . A typical day as Helpdesk Technician: Responding to phone calls and help desk tickets. Checking server logs and performing network audits. Performing routine network maintenance, driver/firmware updates, resource monitoring, security checks, etc. Administering backups and restores of servers. Diagnosing and resolving network, software and hardware issues. Creating purchase orders for software and hardware Creating documentation for various IS processes, instructions and policies Recording asset inventory and associated information such as cost, end-user, warranty, etc. of direct and indirect purchases. Performing inventory audits. Installing and patching new network and phone connections. Researching IS solutions as required. Interface with external vendors and product support. Adding and maintaining user accounts, security groups, distribution groups, etc. with AD. Phone system maintenance. Incident reporting, weekly status reports, etc. Qualifications and Experience: Minimum of 1 to 2 years of Relevant work experience The ability to obtain and maintain a DOD TOP SECRET security clearance Education and Certifications: Security+ and MCP desired High School Diploma Work Environment The physical environment requires the employee to work on-site at the government program office, sitting in a cubicle or at a desk, looking at a computer for most of the workday.  Work is physically comfortable. The employee has discretion about walking, standing, etc. The employee may be required to walk short distances to offices/conference rooms and buildings on site.  In some occasions, the employee may be required to drive to offices or buildings near the work site.  In rare occasions, travel may be required. CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS: https://amewas.applicantstack.com/x/detail/a2hcrhctawhg#asbreadcrumbs   This position is classified as AMEWAS labor category Help Desk Technician and Level I. AMEWAS participates with E-Verify. AMEWAS Inc. is an Equal Opportunity Employer for all including individuals with disabilities and protected veterans. About the Organization AMEWAS, Inc. is a small, Veteran owned company that has been providing excellent technical, engineering, administrative, and management services to the Department of Defense for more than 35 years. At AMEWAS we understand the need for a successful work/life balance and are focused not just on fulfilling customers’ needs, but ensuring our employees are a top priority as well. Staying connected to our core values sets us apart from our competition! AMEWAS easily recognizes and rewards performance, dedication, and longevity. We are committed to investing in our employees and their future by providing them with competitive compensation, career development, optimum working conditions, and unique benefits. AMEWAS has 4.8/5 stars on Glassdoor! Check out our reviews HERE and see what other job seekers have to say! Our excellent benefits and perks include: Generous tuition and training assistance program Relocation Assistance Employee longevity recognition Community involvement & outreach Team building events Wellness program Paid vacation and sick leave Employee Assistance Program (EAP) Mobile service discount Discounted gym membership Medical, dental, vision, 401(k), Life/AD&D/STD/LTD insurance  

AMEWAS, Inc., a growing Defense Contracting Firm, is seeking highly motivated and talented Helpdesk Technician to support the AMEWAS Overhead. Location: California, Maryland or Patuxent River, Maryland: Best Places for Tech Jobs (#4); to learn more about our surrounding location, please visit http://www.visitstmarysmd.com . A typical day as Helpdesk Technician: Responding to phone calls and help desk tickets. Checking server logs and performing network audits. Performing routine network maintenance, driver/firmware updates, resource monitoring, security checks, etc. Administering backups and restores of servers. Diagnosing and resolving network, software and hardware issues. Creating purchase orders for software and hardware Creating documentation for various IS processes, instructions and policies Recording asset inventory and associated information such as cost, end-user, warranty, etc. of direct and indirect purchases. Performing inventory audits. Installing and patching new network and phone connections. Researching IS solutions as required. Interface with external vendors and product support. Adding and maintaining user accounts, security groups, distribution groups, etc. with AD. Phone system maintenance. Incident reporting, weekly status reports, etc. Qualifications and Experience: Minimum of 1 to 2 years of Relevant work experience The ability to obtain and maintain a DOD TOP SECRET security clearance Education and Certifications: Security+ and MCP desired High School Diploma Work Environment The physical environment requires the employee to work on-site at the government program office, sitting in a cubicle or at a desk, looking at a computer for most of the workday.  Work is physically comfortable. The employee has discretion about walking, standing, etc. The employee may be required to walk short distances to offices/conference rooms and buildings on site.  In some occasions, the employee may be required to drive to offices or buildings near the work site.  In rare occasions, travel may be required. CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS: https://amewas.applicantstack.com/x/detail/a2hcrhctawhg#asbreadcrumbs

Customer Care Specialist/Technical Support Job Locations US-FL-Orlando Job ID 2019-2890 Category Customer Experience Available positions: 4 Overview The Customer Care Specialist provides technical support for products including TravelClick's Central Reservation System, Business Intelligence solutions, and web products, directly to our global hotel customers via email, and phone.  Our Customer Care Specialists investigate technical issues and handle cases through resolution. They must determine root cause of issues, resolving on the first attempt if possible, accurately documenting case issues in our CRM (Salesforce.com).   This is a full-time position, the shifts will be between 8:00AM-8:00PM EST. Customer Care Specialists must have the flexibility to work any day of the week, including weekends.  Responsibilities Provide efficient and prompt customer follow-up on unresolved issues. Coordinate efforts with other support teams when necessary Research existing processes using knowledge base software and available job aids Utilize previous hospitality and customer services experience and the provided process flows and be able to apply that knowledge to trouble shoot issues and assist customers Complete all training requirements resulting from ongoing quality monitoring assessments Ensure Quality processes and customer satisfaction on all customer interactions Educate customers on the TravelClick products and training resources available Identify and communicate critical issues quickly and escalate to appropriate points of contact Keep up-to-date with frequently changing processes and procedures Perform other duties as assigned Basic Qualifications Basic Qualifications High School Diploma/GED required 6+ months of experience in Customer Service Support/ Help Desk or Issue Resolution experience required Must type a minimum of 35 WPM Knowledge of Microsoft Word, Excel and Outlook (Intermediate) Knowledge of CRM systems Availability to work nights and weekends Additional Characteristics Bachelor’s degree preferred 2+ years of Customer Service experience, preferably in the Hospitality Industry Customer facing experience through live phone and email contact Analytical problem-solver with talent for identifying root causes and understanding complex work processes which are used to resolve customer issues and able to make solid judgment calls when new or unexpected situations arise Exceptional listener and communicator who effectively conveys information verbally and in writing Flexible team player who thrives in environments requiring ability to effectively prioritize and manage multiple concurrent projects Personable professional who is a relationship-builder and who excels at building trusting relationships with customers and colleagues Ability, patience and self-confidence to work with inexperienced or frustrated customers who may not be familiar with our products or procedures Process driven problem solver with ability to follow directions and process flows and must display sound judgment and common sense Consistently energetic performer with an upbeat, positive attitude that will show through to our customers Click on link below to be directed to our website for your application process: https://careers-travelclick.icims.com/jobs/2890/customer-care-specialist/job #LI-#LI-JA2  EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”

 Digital Media Campaign Manager Job Locations US-FL-Orlando | US-IL-Schaumburg | US-NH-Portsmouth  Job ID     2018-2744 The Digital Media Campaign Manager (Digital MCM) is a client-facing role responsible for managing the overall health of their client portfolio by focusing on maximizing ROAS for the client and maximizing TravelClick profitability. In partnering with the Ad Operations team, they work with the client from creation of the Digital Media Plan through onboarding and launch, implementing strategy and optimizations throughout the life of the campaign. The Digital MCM will have excellent client communication skills and be responsible for guiding the client experience through various milestones. This individual must have a strong understanding of Paid Search, Paid Display, and Paid Social, relying on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required.   The Digital Media Campaign Manager plays a crucial role in proactive campaign management and must have an in-depth understanding of the client’s property and marketplace to maximize returns for their client base.  They will be responsible for collaborating with internal groups as well as incorporating all TravelClick products (BI & Res) in the management strategy to holistically achieve the client’s goals. This individual must strive to provide the highest quality of work in the quickest, most cost-effective manner. Responsibilities Develop in-depth understanding of client needs and establish a cohesive, trusting relationship Research and develop strategy and digital media plans for clients; identify target audience; recommend budgets and ideal media channels Write and deliver digital media plans to Sales Conduct conference calls with client regarding digital campaign performance and recommended modifications for improved campaign performance Collaborate with internal partners to manage projects and pace through establishing rapport and deadlines; ensure all best practices are being implemented Manage client onboarding and renewal process Draft ad copy and present to client for approval Initiate campaign set-up and workflow for tracking tags  Manage creative development and client approval process  Establish deadlines for various components in order to achieve the completed projects by designated due date Ensure all new and renewal campaigns launch and quality SLAs are met Collaborate with Advertising Operations to develop optimization strategies and detail changes Provide analysis and commentary for client reports Reallocation of cross-channel budgets Pitch new products and increases in budget to existing clients Remain up-to-date on Client/Competition/Agency/Industry business through trade publications, newspapers and web sites, and assessing the potential impact of industry events/trends on the client's business Manage digital media campaigns for clients with a proactive, detailed, strategic and analytical approach  Own the development and continued upkeep of client strategy throughout the lifecycle of  digital media campaigns Other duties as assigned  Key Performance Indicators (KPI’s) to monitor success: Campaign ROAS Campaign profitability Campaign pacing Renewal Rate Upsell /Cross Sell; Maximizing the number of TC Products utilized by client for a holistic experience Basic Qualifications Basic Qualifications   High School Diploma/GED required 1 + years of relevant online media experience (implementing and managing Digital Media campaigns through either Paid Search, Paid Social, Paid Display, Programmatic or Email Marketing) 1+ years in a client facing role, with a demonstrated passion for innovation, strategy, thinking outside of the box and establishing positive customer relationships, every time Additional Characteristics Bachelor’s Degree Experience in Google Analytics and Google AdWords 1 + years of relevant online media experience (implementing and managing Digital Media campaigns through Display Remarketing and TripAdvisor) 1+ years of experience with successful management of projects through organization, multi-tasking, prioritization, communication, and time management skills Knowledge and experience working with ad tags, basic HTML and rich media Media experience in the Hospitality industry a major advantage Ability to evaluate data trends, understand and evaluate budget/results, upsells, ROAS, margins and KPIs and other numeric data effectively Ability to professionally represent TravelClick at client meetings and on conference calls  Excellent interpersonal skills that encourage team cooperation, promote enthusiasm, and both demonstrate and motivate strategic thinking  Focused on team outcomes rather than individual success Ability to effectively influence key internal partners at all levels within the organization Strong copy writing skills and ability to communicate within guidelines Strong focus on outcomes; has initiative to drive results for excellent campaigns Big picture mindset that takes advantage of opportunities in order to help provide excellent service to clients Proficient in MS Office, with an expertise in MS Excel and PowerPoint Excellent oral and written communication skills  Click on link below to be directed to our website for your application process: https://careers-travelclick.icims.com/jobs/2744/digital-media-campaign-manager/job #LI-JA1 EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”

nside Sales Representative Job Locations US-FL-Orlando Job ID 2018-2117 Category Sales & Business Development Overview The successful Inside Sales Representative will be a hardworking and creative self-starter, with a proven track record in sales. The Inside Sales Representative will be responsible for prospecting & qualifying leads, consulting with clients, pitching new business, and closing sales across all TravelClick product lines. Additionally, he or she will be responsible for understanding need-based sales opportunity in an assigned portfolio and collaborating closely with Sales & Product groups across the organization to leverage relationships built in a matrixed industry to the best of their advantage to complete the sales process. Lastly, the successful candidate must provide accurate daily, weekly and monthly sales forecasts to management. Responsibilities Prospecting and lead generation for TravelClick solutions to hotel clients, including, independent boutique hotels, management companies, and/or branded properties In-depth discovery of customer needs to qualify and provide custom solutions to meet those needs Relationship building and cultivating Collaborating across sales teams and internal partners to drive sales process forward Outside-the-box thinking to develop new and unique sales tactics Phone-based selling to include online presentations and product demos Basic Qualifications Basic Qualifications   HS Diploma/GED required Knowledge of Microsoft Office Additional Characteristics Bachelor’s degree preferred 3+ years of sales experience Proven track record of sales performance in inside or outside sales, or a top performer in university setting Superior communicator Salesforce knowledge is a plus You are a Doer: You have a focused, “hunter” mentality to find, solicit, and drive new business to the company Credibility is earned at TravelClick through superior execution and getting things done You can get into the details and deliver results under highest expectations of time and quality Being practical and outcome-oriented are highly valued at TravelClick and lead to big wins Your organizational and multi-tasking skills are exceptional Be ready to get hands-on with all aspects of the daily needs You are Self-Motivated: You are always looking to learn more, learn new ways to accomplish and reach your goals Efficient time-management to focus on activities that grow pipeline and revenue is a must You can work independently, and you are also a motivated member of a team with a contagious, positive attitude You thrive in a fast-paced environment You take responsibility for your actions and outcomes You are Customer & Solution-Centric: You have the flexibility to think outside and inside the box You can put yourself in your customers’ shoes and have the ability to empathize with their hotelier-specific needs Grasping hotel-industry concepts and conveying how TravelClick solutions will help a customer win is a must You can foresee and identify needs of the customer and can translate those hotel-specific needs into actionable, product solutions You are a collaborator: There is no room for “I” at TravelClick. Every role and individual is in the organization to drive success for our customers You build trust across the organization by being a good listener and putting your acquired knowledge to effective use You know how to use the tools you are given to be successful You must be persuasive, confident, present well and communicate clearly and effectively to upper management, internal departments and customers You are willing to adjust course when appropriate new ideas, objections or feedback is raised You love working with people Click on link below to be directed to our website for your application process: https://careers-travelclick.icims.com/jobs/2117/inside-sales-representative/job LI-ER1 EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”

VoicePro Reservation Agent Job Locations US-FL-Orlando Job ID 2019-2868 Category Customer Experience Overview As a VoicePro Reservation Agent, you will answer incoming calls and provide descriptive information regarding rooms, accommodations, rates, amenities, special packages and guest services, on behalf of properties across The Americas including independent hotels, luxury resorts, and large global brands, all while delivering excellent customer experiences.   Our Reservations Center is an efficient, fast paced, and exciting environment in which you will receive reservation calls from all over the world. This position offers a competitive hourly base rate plus the opportunity to earn $500.00+ per month or more from performance based incentives. New hires are immediately eligible for medical benefits with no waiting period and there are many opportunities to learn and to grow your career with TravelClick!  If you are an outgoing and persuasive person, with experience in customer service or sales roles in hospitality, travel, retail, restaurants, and/or call centers, you will fit in wonderfully among our sales and service driven team.    VoicePro is a 24x7 call center; therefore, we are looking for someone with open availability.  Responsibilities Drive revenue through the selling and up selling of reservations, room types and additional items. Provide quality customer service on every call. Answer customer inquiries, providing professional assistance to potential and existing guests on every call. Provide detailed descriptions of destinations, resort accommodations and products. Provide accurate pricing on all products i.e. accommodations, airline and packages. Suggest products to enhance stay and enjoyment. Up sell products and accommodations whenever possible. Accurately input all data required to complete transactions. Operate multiple computer applications accurately and effectively. Meet and or exceed defined sales goals and targets. Basic Qualifications Basic Qualifications High School Diploma/ GED required 6+ months of experience in Customer Service  Ability to work nights and weekends Additional Characteristics  Bachelor's degree preferred Excellent listener and communicator Proven track record of efficient problem-solving Ability to successfully multitask in fast paced environment using multiple computer applications Proven strong sales, service and closing skills with the ability to overcome objection Background in the travel and trade industry is a plus Experience working is fast paced work environment Hospitality and Service Minded Sales and Service Driven Fluency in another language such as Spanish, Portuguese or French is a plus Click on link below to be directed to our website for your application process: https://careers-travelclick.icims.com/jobs/2868/voicepro-reservation-agent/job   EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”

Service Technician I - NY - (180012VZ) Description   With an 85% internal promotion rate and rapid company growth, build your next career with the world’s largest pool supply retailer!   Service Technician Team Enjoy the outdoors, while working at the residential homes and commercial locations of valued Leslie’s customers Bring the visions of the pool industry to life through unique and valuable hands on assistance, sales, installations, and repairs of pool equipment Trucks, uniforms, and proper training provided to all Service Technicians   Job Scope Service Technicians interact with Leslie’s customers providing service, recommendations and general guidance. They work closely with our Service Managers to ensure all company guidelines, policies, and procedures are met and exceeded.   Day-to-Day Installing and repairing pool equipment Providing excellent service to residential and commercial customers Maintaining high standards in customer service and professional and ethical conduct Complying with all safety procedures, including safe working and driving habits    Qualifications   Working knowledge of 110 volt and 220 volt electricity Installation, troubleshooting and repair of gas and electrical heaters Working knowledge of general plumbing and hydraulics Repair of motors, filters, timers, pool cleaners, blowers, lights, automated pool systems, chlorinators, backwash valves, PVC plumbing, copper plumbing, galvanized plumbing Repair suction problems as well as priming problems and high/low pressure problems Acid washing pools Stop treading water; your career is here!   CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS:  https://lesliepool.taleo.net/careersection/leslies+external+career+website+010617/jobsearch.ftl?lang=en&portal=10100014432   Search by State - City - Job Title  BE SURE TO LOOK AT ALL OUR JOBS OFFERED!!      

With an 85% internal promotion rate and rapid company growth, build your career with the world’s largest pool supply retailer!   Commercial Team Serves the needs of commercial pool operators, such as hotels and apartment complexes, with excellent business to business skills and communication Our commercial division provides reliable and unique service to our customers Experts in both inside and outside sales Opportunity to assist in daily distribution for customers   Leslie’s Offers Extensive paid training Competitive compensation Comprehensive and flexible benefits packages Team member discounts Rewards for top performers Many convenient locations Flexible scheduling OPPORTUNITY     Day-to-Day Deliver merchandise to customer sites Provide exceptional customer service Unload merchandise Inventory and stock merchandise Maintain a clean work environment Conduct sales on the POS register Assist customers through effective salesmanship skills Comply with all Company policies and procedures   Qualifications   High school diploma or equivalent required Must be at least 21 years of age Hazardous Material Transportation and Security Plan training must be successfully completed and documented prior to delivery of any chemical product Must possess a Class C Commercial Driver's License (CDL) with Hazmat endorsement and a clean driving record Current DOT Medical Exam Certificate Stop treading water; your career is here! CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS:  https://lesliepool.taleo.net/careersection/leslies+external+career+website+010617/jobsearch.ftl?lang=en&portal=10100014432   Search by State - City - Job Title  BE SURE TO LOOK AT ALL OUR JOBS OFFERED!!

Description   Are you passionate about joining an organization with an 85% internal promotion rate and rapid company growth?   Are you self-motivated; enthusiastic and winning is your only option?   Are you a visionary, willing to learn and get a kick out of a new challenge?   If this sounds like you, build your career with the world’s largest pool supply retailer today. This Assistant Manager opportunity is your next step to becoming a Store Manager.   Job Scope As the Assistant Store Manager (ASM), you will support the performance of a Leslie's store to ensure that it is meeting or exceeding customer service standards, sales plans, profitability, operating procedures, and all merchandising objectives. You will also learn best practices to train and develop your team and set the expectation of providing excellent customer service as you lead by example.   Day-to-Day You will have on the job training with the Store Manager to learn overall expectations and procedures of store operations, sales plans, profit margins, payroll, and all controllable expenses. (P&L) You will assist by conducting water analysis and mechanical repairs You will aim to increase commercial and residential sales, customer count, etc. You will ensure that the team is following all safety protocols You will assist in identifying new talent to join the team You will strive to maintain a  welcoming store environment You will assist with merchandising and inventory control You will have opening and closing store responsibilities that may include the delivery of daily bank deposits   Qualifications   Qualifications You have a High School Diploma or equivalent (preferred) You are a minimum twenty years of age You have a minimum one year of retail experience You have experience in managing/leading a team You have excellent communication skills and are proficient with computers You have the ability to lift 50 lbs.    Our Retail Team  consists of talented pool professionals and sales associates that strive to provide expert assistance to our customers in maintaining and improving their pools and spas. We are the most reliable and trusted in the industry. Many of our team members began their careers in entry level roles and have advanced to high level management positions.   Since 1963 , we have aimed to deliver quality products through superior customer service. As a steadily growing organization, with a presence in 35 states, we recognize that the most critical component to our continued success is our people. And as such, there is nothing we value more than the development and growth of our team. Our internal promotion and advancement structure is unsurpassed: the vast majority of all open management positions are filled from talent within our company.   We offer our employees  competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, many convenient locations, flexible scheduling and most importantly opportunity.   Leslie’s is committed to infusing diversity  into the workplace and providing opportunity to our military veterans and their families. Having a diverse and experienced team fuels innovation and creativity. We promote an expansive environment that supports differing perspectives, thoughts, ideas, concerns, cultures, and ways of life. Leslie’s is an equal opportunity employer.   Stop treading water; your career is here   CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS:  https://lesliepool.taleo.net/careersection/leslies+external+career+website+010617/jobsearch.ftl?lang=en&portal=10100014432   Search by State - City - Job Title  BE SURE TO LOOK AT ALL OUR JOBS OFFERED!!

Description   With an 85% internal promotion rate and rapid company growth, build your next career with the world’s largest pool supply retailer!   Service Technician Team Enjoy the outdoors, while working at the residential homes and commercial locations of valued Leslie’s customers Bring the visions of the pool industry to life through unique and valuable hands on assistance, sales, installations, and repairs of pool equipment Trucks, uniforms, and proper training provided to all Service Technicians   Job Scope A Service Technician Assistant assists in the spring opening and winter closing services of pool equipment, including the installation and removal of safety and winter covers. Also assists technician with cleaning, folding and storing covers at customer’s property. The assistant reports directly to the service technician to whom he/she has been assigned for the day.   Day-to-Day Providing assistance when necessary during the installation of various pool equipment Complying with all safety procedures, including safe work habits   Qualifications   Ability to assist technician when necessary Must possess good verbal skills Stop treading water; your career is here! CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS:  https://lesliepool.taleo.net/careersection/leslies+external+career+website+010617/jobsearch.ftl?lang=en&portal=10100014432   Search by State - City - Job Title  BE SURE TO LOOK AT ALL OUR JOBS OFFERED!!

About Sales Partnerships, Inc. Sales Partnerships provides turnkey sales teams for Fortune 500 companies throughout the United States and internationally. Operating in more than 400 markets throughout the US, our focus on hiring the best talent, supporting them with the best systems and personnel, and leveraging bleeding edge technology has allowed SPI to become the most recognized company in our industry. That relentless focus has resulted in SPI becoming the choice for many Fortune 500 companies for B2B customer engagement and acquisition in the field. That same spirit of innovation and focus on getting better continues to drive our success.   We are tasked with representing large companies in the field as their field sales forces. We recruit the staff, train the teams, deploy the systems to support the sales force, then become the clients’ field representatives engaging with customers under their brand. We’re trusted to perform that mission to deliver superior ROI with a constant eye to protection of their brand. Over the past 20 years, since our founding in 1997, SPI has never been out-performed by a competitor in that mission… ever.   That success isn’t possible without the best people helping us grow and improve over the years. We are the most highly selective company in our industry – if you have what it takes to be one of the best, please apply.   EEO Statement: We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer: The job information below has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. Responsibilities Job Summary: 3 positions available   The QC agent is part of a team that is responsible for monitoring the quality of work performed by field agents assigned to SPI's "Merchant Visits" program on behalf of one of its largest clients. Quality control is needed to ensure we comply with standards for customer visits as well as to protect client and company branding. QC reps will call out to our client's customers and conduct a scripted "Follow-Up" survey in reference to a previous visit our Field Agents have conducted to the customer. Most of the work day is spent making calls to customers to attempt to complete surveys as well as reviewing and noting quality issues in records of visits submitted by field agents in the customer visit tracking software. This includes reviewing field agent notes regarding their visits, any objections the agent may have had to overcome, and photo submissions submitted by the field reps to confirm the visit was completed to company standards. The results of quality control activities will be reported to the management team to be used to improve the quality of visits to customers and maintain quality of documentation and reporting and activities by field agents. Quality control agents are expected to maintain a high degree of integrity and focus while performing the work and play an important role in our management process.   Essential Duties:  Makes at least 70 outbound calls each day to complete surveys with selected customers; completing up to 25 surveys a day Logs information and findings into the internal CRM Evaluates 70-100 records daily and noting any issues with clear, concise written documentation Works in a team environment and is involved in team meetings and "Brainstorming" sessions Handling each call with care and attention to detail Understanding how to identify and report various issues and when to escalate issues for priority handling Responding to occasional customer complaints and referring these to management team(s) Qualifications Knowledge, Skills and Abilities:  Strong verbal and written communication skills Ability to perform repetitive tasks on a daily basis while maintaining focus and attention to detail Proficiency in Excel or Google Sheets  Experience entering data into data trackers such as CRM, Salesforce Strong work ethic and a high-level of personal and professional integrity Strong attention to detail and ability to correlate information and recognize patterns   Education and Experience:   Minimum of 1 year experience in a similar position or field CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION: https://careers-salespartnerships.icims.com/jobs/1532/quality-control-agent-%28customer-service---outbound-calls%29/job        

Overview Sales Partnerships, Inc. recruits, trains, and manages sales teams on behalf of Fortune 500 companies. We are built by salespeople for salespeople.   We are currently hiring Field Marketing Agents to become authorized representatives of a Fortune 100 client that is one of the most respected financial services companies in the world. You will be visiting small and medium sized businesses that have already signed up for our client's service. Your mission will be to educate them about the value of our client's service and to help them increase their use of it. You'll be their hero - you'll be bringing them knowledge and information that will help them grow their business by fully leveraging our client's service.   Why should you work for us?   We are fast-paced and growth-focused. We’re a 7-time Inc. 5000 honoree for fastest growing companies in the US.   We reward hard work. We train, we promote from within, and we reward our people for a job well done.   Generous compensation. We know it’s not just about the money - you love sales and marketing. But compensation is important too! We provide a competitive salary, a full benefits package, an auto allowance, paid training, and more.   We are winners. We’ve run projects on behalf of some of the top companies in America. This year, we proudly won 7 gold Stevie Awards for the top sales and customer service companies in the nation. And we’re just getting started. Come join the winning team! Responsibilities Organized with a high attention to detail Willing to work in the field full time (generally Monday - Friday 9am to 5pm) Ability to meet weekly and monthly activity metric goals Able to effectively present and educate businesses on our client’s brand value High degree of professional interpersonal communication skills Possess a strong work ethic and a high level of personal integrity Proficient in using company issued iPhones, iPads, and CRM systems to manage and document daily activities 2+ years of B2B field sales experience is a plus Qualifications Must own a reliable automobile, possess a valid driver's license and have current auto insurance with limits that can be increased to meet our company requirements This position requires 8 hours in the field visiting 30 plus businesses a day with the goal of having value conversations with decision-makers Pass a background check, MVR check, and drug screen per Company standards Must be able to sit and stand for long periods of time Must be able to get in and out of your vehicle up to 35 times a day Must be able to walk up to 5 miles per day Must be able to carry up to 15 pounds Must be proficient in smartphones and tablets; CRM experience is a huge plus We are directing you to our website to see all locations for this position and other of interest. CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION: https://careers-salespartnerships.icims.com/jobs/search?ss=1&hashed=-435597534   

Sales Partnerships, Inc. recruits, trains, and manages sales teams on behalf of Fortune 500 companies. We are built by salespeople for salespeople.   We are currently hiring Field Sales Representatives to become authorized agents of a Fortune 100 client that is one of the most respected financial services companies in the world. You will visit businesses and encourage them to sign up for our client's service. You'll have an assigned territory in your area and 50% - 70% of the time you'll fly to other locations too.   Pay is based on locations and will show in individual jobs when you use the link at the bottom that will direct you to all of our jobs.   The current planned project period is 5 months.    Why should you work for us?   We are fast-paced and growth-focused. We’re a 7-time Inc. 5000 honoree for fastest growing companies in the US.   We reward hard work. We train, we promote from within, and we reward our people for a job well done.   Generous compensation. We know it’s not just about the money - you love sales and marketing. But compensation is important too! We provide a competitive salary, a full benefits package, paid training, and more.   We are winners. We’ve run projects on behalf of some of the top companies in America. This year, we proudly won 7 gold Stevie Awards for the top sales and customer service companies in the nation. And we’re just getting started. Come join the winning team! Responsibilities Organized with a high attention to detail Willing to work in the field full time (generally Monday - Friday 9am to 5pm) Ability to meet weekly and monthly activity metric goals Able to effectively use consultative sales techniques High degree of professional interpersonal communication skills Possess a strong work ethic and a high level of personal integrity Proficient in using company issued iPhones, iPads, and CRM systems to manage and document daily activities 2+ years of B2B field sales experience is required Qualifications Experience in credit card processing is strongly preferred Must own a reliable automobile, possess a valid driver's license and have current auto insurance with limits that can be increased to meet our company requirements This position requires extensive driving and 50% - 70% overnight travel. However, the driving time is included as part of (not in addition to) your standard working day Pass a background check, MVR check, and drug screen per Company standards Must be able to sit and stand for long periods of time Must be able to carry up to 10 pounds Must be proficient in smartphones and tablets; CRM experience needed CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION: https://careers-salespartnerships.icims.com/jobs/search?ss=1&hashed=-435597534     

ENERCON is currently seeking an experienced Distribution Line Engineer in our Kennesaw, GA office.  This is a unique and challenging opportunity to increase revenue through design, improve customer satisfaction and be a well rounded individual representative of our reputation as a leader in the Engineering Construction industry.  The individual selected for this position will have a broad understanding of Power Delivery and a sense of urgency to see projects through to successful completion. Responsibilities:  Knowledge of electrical distribution system design engineering standards, practices and regulatory requirements. Problem identification and resolution. Review of completed designs and design products to ensure compliance with client, industry and regulatory requirements. Review of design products to ensure compliance with quality and consistency expectations. Ability to apply client, industry and regulatory standards and requirements to existing distribution system components. Ability to effectively communicate with internal, client and regulatory counterparts. Ability to maintain production in a changing environment. Ability to pass a pre-employment and randon drug and alcohol screenings Ability to pass ENERCON and client specific background checks and an annual motor vehicle record (MVR) according to company and client policies Ability to travel up to 20-25% of the time to client sites (expected to travel at least one time per month) for project and or marketing meetings. As a qualified candidate, you will have the above experience and meet the below requirements: 3+ Years of Distribution Engineering experience.  BS Degree or equivalent education and experience Electrical Distribution System experience Knowledge of NESC and other applicable codes and standards Strong computer and communication skills. Willingness to learn and operate client provided programs and systems. CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION:  https://cho.tbe.taleo.net/cho02/ats/careers/v2/viewRequisition?org=ENERCON2&cws=37&rid=2219 We do not sponsor employees for work authorization in the U.S. for this position. ENERCON Services is a long standing and well respected engineering and technical services consulting company.  We provide premiere services to companies in the energy, utility and industrial sectors, as well as to governmental agencies across the U.S. and Internationally. ENERCON is fully owned by our employees and offers excellent benefits and career opportunities.  To learn more about ENERCON, visit us at www.enercon.com.  ENERCON does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

ENERCON Services is currently seeking Customer Outreach Representatives  in the Sarasota, FL area.  This is a unique and challenging opportunity to interface with our current and future customers, work on exciting projects and through good business, maximize our customer base and increase profitability.  The individual selected for this position will have a natural ability to work with the public, be persuasive and gain our future customer's trust. This  is a  field position  that will require you to be in the field at least 80% of the time.  Responsibilities Making contact with each assigned property owner Build positive relationships with customers Discussing the project and proposed equipment placement with customers/property owners Gaining the customer’s agreement to proceed with the project as planned Acquiring the property owner’s signature on any necessary easements and acknowledgement forms Facilitate on-going communication with the property owners and property occupants throughout all stages of the project, in accordance with client's policies and procedures Providing service and customer support during field visits or dispatches Provide service and customer support during field visits or dispatches Produce timely and detailed service reports Follow all company’s filed procedures and protocols Cooperate with technical team and share information across the organization Comprehend customer requirements and make appropriate recommendations/briefings Requirements Associates Degree in Marketing, Business, Communication or related field and minimum of 3 years experience - OR - High School Diploma or GED; and minimum of 5 years experience  English literacy (Bilingual Spanish/Portuguese Preferred) Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications (IE Ipad) Ability to pass a pre-employment and random drug and alcohol screenings Ability to pass ENERCON and client specific background checks and an annual motor vehicle record (MVR) according to company and client policies Physical requirements include walking outdoors with exposure to hot, cold, wet, humid or windy conditions caused by the weather We do not sponsor employees for work authorization in the U.S. for this position. The salary range for this position will be $19-$21 per hour. CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION:  https://cho.tbe.taleo.net/cho02/ats/careers/v2/viewRequisition?org=ENERCON2&cws=37&rid=2398 ENERCON Services is a long standing and well respected engineering and technical services consulting company.  We provide premiere services to companies in the energy, utility and industrial sectors, as well as to governmental agencies across the U.S. and Internationally. ENERCON is fully owned by our employees and offers excellent benefits and career opportunities.  To learn more about ENERCON, visit us at www.enercon.com.  ENERCON does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

ENERCON Services is currently seeking Customer Outreach Representatives  in the Naples, FL area.  This is a unique and challenging opportunity to interface with our current and future customers, work on exciting projects and through good business, maximize our customer base and increase profitability.  The individual selected for this position will have a natural ability to work with the public, be persuasive and gain our future customer's trust. This  is a  field position  that will require you to be in the field at least 80% of the time.  Responsibilities Making contact with each assigned property owner Build positive relationships with customers Discussing the project and proposed equipment placement with customers/property owners Gaining the customer’s agreement to proceed with the project as planned Acquiring the property owner’s signature on any necessary easements and acknowledgement forms Facilitate on-going communication with the property owners and property occupants throughout all stages of the project, in accordance with client's policies and procedures Providing service and customer support during field visits or dispatches Provide service and customer support during field visits or dispatches Produce timely and detailed service reports Follow all company’s filed procedures and protocols Cooperate with technical team and share information across the organization Comprehend customer requirements and make appropriate recommendations/briefings Requirements Associates Degree in Marketing, Business, Communication or related field and minimum of 3 years experience - OR - High School Diploma or GED; and minimum of 5 years experience  English literacy (Bilingual Spanish/Portuguese Preferred) Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications (IE Ipad) Ability to pass a pre-employment and random drug and alcohol screenings Ability to pass ENERCON and client specific background checks and an annual motor vehicle record (MVR) according to company and client policies Physical requirements include walking outdoors with exposure to hot, cold, wet, humid or windy conditions caused by the weather We do not sponsor employees for work authorization in the U.S. for this position. The salary range for this position will be $19-$21 per hour. CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION:  https://cho.tbe.taleo.net/cho02/ats/careers/v2/viewRequisition?org=ENERCON2&cws=37&rid=2396 ENERCON Services is a long standing and well respected engineering and technical services consulting company.  We provide premiere services to companies in the energy, utility and industrial sectors, as well as to governmental agencies across the U.S. and Internationally. ENERCON is fully owned by our employees and offers excellent benefits and career opportunities.  To learn more about ENERCON, visit us at www.enercon.com.  ENERCON does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

POSITION SUMMARY Oversees all the daily operations and functions of the Customer Service department.  Duties include but are not limited to: customer knowledge, customer service procedures, sales, shipments, and direct supervision of the Customer Service Representatives (CSRs).  Responsible for maintaining effective customer service for all internal and external Envision/DLB customers by utilizing in-depth knowledge of customer base and ordering channels as well as company products and procedures.   KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDE Develop, foster, and maintain internal and external customer relationships. Facilitate problem resolution regarding customer service standards and procedures. Develop and implement procedures pertinent to the effective and efficient operation of the Customer Service department. Re-design processes and implement automated changes for improvement as needed. Maintain C/D level customer accounts through a regular cadence of phone calls, follow up, and upsell opportunities. Create and deploy monthly outbound call strategy with metrics to track sales results. Develop, maintain, and improve key customer relationships. Provide weekly update to the Executive summary report Review new and renewing contracts with affected departments to ensure the customer’s and Envision’s interests are met and convey any information which will affect said departments such as charge back fees, routing guide requirements, pricing, lead times, terms, and EDI requirements. Maintain and monitor all DeCA transactions in cooperation with affected departments. Understand customer purchasing channels and channel behavior. Determine customer habits, purchasing patterns, and channel preferences. Represent Envision during key customer strategy meetings Foster an environment in which all employees are encouraged to suggest improvements to processes and work atmosphere and facilitate the vetting and implementation of these suggestions when appropriate and feasible. Hire and motivate Customer Service department employees; provide professional development opportunities as appropriate. Provide guidance and direction to direct reports, including setting performance standards. Coach Customer Service team in order to achieve high performance. Flexibility to perform other duties as necessary. POSITION SUMMARY Oversees all the daily operations and functions of the Customer Service department.  Duties include but are not limited to: customer knowledge, customer service procedures, sales, shipments, and direct supervision of the Customer Service Representatives (CSRs).  Responsible for maintaining effective customer service for all internal and external Envision/DLB customers by utilizing in-depth knowledge of customer base and ordering channels as well as company products and procedures.   KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDE (List in order of importance ) Develop, foster, and maintain internal and external customer relationships. Facilitate problem resolution regarding customer service standards and procedures. Develop and implement procedures pertinent to the effective and efficient operation of the Customer Service department. Re-design processes and implement automated changes for improvement as needed. Maintain C/D level customer accounts through a regular cadence of phone calls, follow up, and upsell opportunities. Create and deploy monthly outbound call strategy with metrics to track sales results. Develop, maintain, and improve key customer relationships. Provide weekly update to the Executive summary report Review new and renewing contracts with affected departments to ensure the customer’s and Envision’s interests are met and convey any information which will affect said departments such as charge back fees, routing guide requirements, pricing, lead times, terms, and EDI requirements. Maintain and monitor all DeCA transactions in cooperation with affected departments. Understand customer purchasing channels and channel behavior. Determine customer habits, purchasing patterns, and channel preferences. Represent Envision during key customer strategy meetings Foster an environment in which all employees are encouraged to suggest improvements to processes and work atmosphere and facilitate the vetting and implementation of these suggestions when appropriate and feasible. Hire and motivate Customer Service department employees; provide professional development opportunities as appropriate. Provide guidance and direction to direct reports, including setting performance standards. Coach Customer Service team in order to achieve high performance. Flexibility to perform other duties as necessary. Qualifications JOB REQUIREMENTS INCLUDE   Education: Bachelor’s degree in Business Administration, Marketing or related field preferred. Otherwise commensurate experience is required.   Experience:   Minimum of 5 years previous experience in customer service related positions with at least 3 years in a supervisory role required.   Knowledge/Skills: Advanced computer skills (experience in Microsoft Office/Windows including Excel, Word and Outlook is required, Microsoft AX Dynamix experience preferred). Familiarity with Customer Service systems development and deployment. Demonstrated leadership ability to manage and motivate employees. Ability to organize and manage multiple priorities. Ability to analyze and resolve problems. Strong customer-relation skills. Excellent verbal and written communications skills. Strong negotiation skills.   Licenses/Certifications: N/A   SUPERVISORY RESPONSIBILITIES   Total Number of Employees Directly Supervising: __5__   Number of Subordinate Supervisors Reporting to Position: __0_ CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=18573&clientkey=B340A40E98C1771BD1CBA4EBCC452E45 Envision, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without illegal discrimination because of race, color, sex, age, gender identity, disability, religion, citizenship, national origin, ancestry, military status or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics and genetic information, and any other status protected by law. Envision employs and advances in employment individuals with disabilities and veterans, and treats qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.   Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.   This position description is intended to convey generally the duties of this job.  It is not an all-inclusive listing of duties, and it is not a contract, expressed or implied.