Sep 14, 2024
Apex Systems, Inc.
Job#: 2046357
Job Description:
Help Desk II 2046357 Location: Cambridge, MA (Onsite) Job Overview: The Help Desk Support Specialist II will provide technical assistance to end-users, troubleshoots and resolves basic issues through established processes, and ensures timely and high-quality service. Primary job Responsibilities: Address and resolve escalated helpdesk requests from managed service providers, ensuring timely and efficient solutions. Offer technical support for AV equipment and meetings, both in-person and virtual settings. Image and deploy new user setups for computers and desks, managing inventory and software of IT assets, including asset auditing. Primary job Requirements: Bachelor's degree or 2-4 years of experience in a related field Proficient understanding of computer network concepts, troubleshooting network and systems issues. Extensive experience in supporting mobile devices such as iPhones, iPads, and Androids...
Professional Diversity Network
Cambridge, MA, USA
Contractor