Communications Consultant IV, Internal Communications

Kaiser Permanente

• Works collaboratively within the Office of Marketing and Communications and across KPSOM to develop and execute internal communications strategies that foster engagement and alignment among faculty, staff, and students.
• Leads planning, coordination, and execution of internal communications for major institutional events, including White Coat Ceremony, Commencement, Match Day, and faculty/staff gatherings; develops messaging and content that enhances participation and reinforces organizational culture.
• Manages and oversees production of KPSOMs internal newsletters and email broadcasts; ensures timely delivery, editorial quality, and alignment with brand and communication standards; monitors engagement metrics and recommends improvements.
• Researches, writes, and edits news stories and related content for internal and external audiences, including newsletters, the KPSOM website, and other institutional channels; ensures accuracy, clarity, and consistency with editorial guidelines.
• Partners with the Deans Office and other departments to coordinate written and visual elements for major internal presentations; provides strategic input to ensure messaging supports leadership priorities and institutional goals.
• Provides guidance and oversight on the volume, timing, and prioritization of school-wide communications, including broadly distributed emails; advises interested parties on best practices to maximize engagement and minimize message fatigue.
• Practices self-development and promotes learning in others by proactively sharing expertise, resources, and feedback; builds relationships across departments; adapts to competing demands and evolving priorities; and supports team collaboration.
• Completes work assignments and supports projects within the department and across KPSOM by applying subject matter expertise; contributes to work plans that meet marketing and communications priorities; ensures adherence to KP policies and procedures; and identifies and solves complex problems.
• Ensures successful implementation of communication efforts by consulting with interested parties on change management strategies; assesses effectiveness of communications and makes modifications as necessary; monitors key performance indicators and overall impact.
• Develops communications by writing, editing, and producing complex content for KPSOM programs and projects; proofreads and coordinates production of materials; ensures placement and distribution across internal and external channels; and maintains consistency with brand and editorial guidelines.
• Manages projects or project components by coordinating stakeholder engagement; recommends or assigns team resources based on project needs; consults in the development and management of project plans; and coordinates schedules and resource forecasts to meet strategic priorities.
• Conducts communication activities by providing support to internal stakeholders; manages and maintains vendor relationships; reinforces KPSOMs role within Kaiser Permanente; ensures communications align with strategic goals and standards; and ensures activities and performance metrics are documented and tracked.

• Minimum five (5) years experience in communications, writing, marketing, or a directly related field.
• Minimum three (3) years experience in internal communications, or organizational communications.
• Minimum one (1) year experience in a leadership role with or without direct reports.

• Bachelors degree in Communications, Journalism, English, Humanities, Public Relations, Business, Social Science, or related field or four (4) years of experience in a directly related field.
• High School Diploma or General Education Development (GED) required.

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• Two (2) years experience developing and managing internal communication strategies for a complex organization, preferably in higher education or healthcare.
  
• One (1) year experience producing newsletters and email campaigns, including editorial planning and analytics.
  
• One (1) year experience supporting major institutional events through messaging and content development.
  
• Three (3) years project management experience.
  
• Two (2) years experience working in a matrixed or cross-functional organization.
  
• Three (3) years professional experience in the development of digital or multi-media content.
  
• One (1) year experience in higher education, medical education, or healthcare communications.
  
• Two (2) years experience in change management or institutional communications support.
  
• Master degree in Communications, Journalism, English, Humanities, Business, Social Science, or related field.