Lead Platform Engineer

Transamerica

Job Family

About Us

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment - one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

Who We Are

We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.

Today, we're part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what's important to them.

We're empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good - for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.

What We Do

Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.

Transamerica employs nearly 7,000 people. It's part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit transamerica.com.

Job Description Summary

Job Description

Responsibilities

• Lead the design, development, and evolution of monitoring solutions in support of IT operations systems, infrastructure, and applications, Cloud and On premises.
• Provide technical leadership for business and technical analysis and architectural reviews with customers.
• Lead and continuously improve enterprise scale continuous integration/continuous delivery (CI/CD) processes and pipelines.
• Drive strategy and implementation of automated monitoring and alerting across platforms and services.
• Oversee the design and development of ingest pipelines, visualizations, and dashboard capabilities for structured and unstructured data.
• Lead the design and implementation of triggered alert functionality, including on screen alerts and event integrations with ITSM and Event Management Platforms.
• Provide escalation support and leadership for day-to-day Request and Incident ticket work as necessary.
• Lead collaboration with stakeholders to gather requirements, develop solution designs, and ensure scalability, resiliency, and efficiency of platform architectures.
• Establish and govern system guidelines, process documentation, and training materials for the organization.
• Proactively assess and lead responses to emerging requirements and ambiguous technology decisions.
• Lead and coordinate IT and business unit projects related to platform and collaboration solutions, including acquisitions, divestitures, and migrations.

Qualifications

• Bachelor's degree in computer science, Information Technology, a related field or equivalent education/experience and 8-10+ years of related work experience
• Demonstrated ability to lead the design and enforcement of monitoring standards in collaboration with application teams (AppDynamics, Elastic Stack, CloudWatch, Site24x7)
• Extensive experience architecting, engineering, and scaling distributed telemetry pipelines (Elastic ingestion, data normalization, dashboards)
• Expert level proficiency configuring alert normalization, enrichment, and correlation patterns at enterprise scale
• Advanced experience with the Open Integration Hub, webhook based and API driven event ingestion
• Deep understanding of the BigPanda incident lifecycle, correlation models, and automated routing to ServiceNow
• Expert understanding of logs, metrics, traces, and observability concepts (APM, RUM, synthetic monitoring)
• Proven ability to design, configure, and optimize AI driven workflows (automated incident analysis, similar incidents, change risk scoring)
• Strong familiarity with vector DB concepts, enrichment pipelines, and generative AI guardrails
• Advanced knowledge of SSO, OAuth, API Gateway patterns, and secured data flows
• Expert level AWS experience (Lambda, S3, API Gateway, CloudWatch, IAM)
• Demonstrated ability to interpret telemetry, identify patterns proactively, and influence engineering outcomes
• Advanced AI Prompt Engineering Proficiency
• Extensive experience interacting with large language models and incorporating them into platform workflows
• Proven experience as a Lead Platform Engineer or similar role (i.e. M365, AWS, or Azure Engineer).
• Expert understanding of cloud technologies, DevOps processes, and large-scale automation of services.
• Extensive experience with CI/CD tools and practices (i.e. Jenkins, Azure Pipelines, etc.).
• Advanced experience with automation and scripting tools (i.e. PowerShell, Graph API, etc.)

Preferred Qualifications

• Hands on leadership experience with BigPanda and Biggy AI implementations
• Deep expertise with Elastic and its advanced platform capabilities
• Experience leading monitoring and logging integrations with ServiceNow at scale
• Strong knowledge of security best practices in platform and cloud engineering
• Advanced certifications in cloud platforms (GCP, AWS, Azure, M365).
• Proven ability to mentor, coach, and technically lead engineers across teams

Working Conditions

• On call may be required
• Hybrid/Office environment (Tuesdays, Wednesdays, Thursdays)
• Minimal travel.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

Compensation

The Salary for this position generally ranges between $125,000 - $160,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company's discretion.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

This is a hybrid position requiring three days in office per week in one of our hub locations (Philadelphia, PA; Cedar Rapids, IA; Denver, CO). Relocation assistance will not be provided for this position.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

• Competitive Pay

• Bonus for Eligible Employees

Benefits Package

• Pension Plan

• 401k Match

• Employee Stock Purchase Plan

• Tuition Reimbursement

• Disability Insurance

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Employee Discounts

• Career Training & Development Opportunities

Health and Work/Life Balance Benefits

• Paid Time Off starting at 160 hours annually for employees in their first year of service.

• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).

• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars

• Parental Leave - fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.

• Adoption Assistance

• Employee Assistance Program

• Back-Up Care Program

• PTO for Volunteer Hours

• Employee Matching Gifts Program

• Employee Resource Groups

• Inclusion and Diversity Programs

• Employee Recognition Program

• Referral Bonus Programs

Inclusion & Diversity

We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We're thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women.

To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.

Giving Back

We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.

Transamerica's Parent Company

Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.

* As of December 31, 2023