Visitor Engagement Supervisor (Temporary)

Peabody Essex Museum

The Peabody Essex Museum, one of the largest and most dynamic art museums in the nation, is seeking a highly motivated, committed and outgoing individual to engage with visitors and enhance experiences as a Temporary Visitor Engagement Supervisor.

The Temporary Visitor Engagement Supervisor will directly manage Visitor Engagement Advocates, support Tessitura operations, lead on-site membership sales, and contribute to departmental improvements. The Temporary Visitor Engagement Supervisor is also responsible for delivering high-quality service to all museum guests. Serving as an approachable presence, they actively engage with visitors to enrich and expand the overall museum experience at all admission and information areas. PEM's Visitor Engagement model is centered on meeting visitors where they are and ensuring their experience unfolds on their terms. All Visitor Engagement Supervisors receive training in a hybrid approach that combines visitor-focused service and security-aware practices.

PEM's Visitor Engagement Supervisors are confident communicators who enjoy interacting with the public, possess strong problem-solving abilities, and remain calm in a wide range of situations. They should be proficient with computers and have both the aptitude and enthusiasm to learn and share information. Ideal candidates are friendly and personable, have a genuine interest in art, and demonstrate a clear desire to engage with people. A bachelors, associates, or or an equivalent combination of education and work-related experience required. Experience at cultural institutions is also a plus. One year of supervisory experience is required.

This is a temporary part-time position averaging up to 24 hours per week, scheduled Thursday through Monday and will end at the end of June 2026. The role may occasionally require evening hours for after-hours events, as well as availability during special public programming. Conversational fluency in a language other than English is preferred. The hiring range for this role is $20.50 to $22.48 commensurate with experience.