Membership Manager

University of Michigan

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The University of Michigan Museum of Natural History, is seeking a part-time Membership Manager (25 hours per week) for a two year term limited position.

The Membership Manager is responsible for overseeing the entirety of the UMMNH Membership program, including the cultivation, stewardship and growth strategies of the portfolio of museum members. This portfolio of work includes; strategy development, reporting and analysis, and logistics management for membership efforts, and overall data management. The membership manager ensures accurate and timely fulfillment of gift processing, acknowledgements, and member requests. This position will develop strategies to successfully position the organization in front of member prospects, companies and corporations and plays a key role in reaching the unit fundraising goals and increasing membership and corporate commitments. 25 hours per week.

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

Who We Are

About the Museum
The curiosity-inspiring University of Michigan Museum of Natural History (UMMNH) opened in its current location in 2019, and is embedded in an award-winning, state-of-the art Biological Sciences Building (BSB). When we moved from our former home (the Ruthven Building) next door, we made the strategic choice to put the science research and learning taking place in the building on display, and to highlight U-M STEMM (science, technology, engineering, math and medicine) research and learning taking place across the campus. As a trusted learning community partner, we welcome visitors of all ages and backgrounds and invite them to explore science with us and have their curiosity sparked. With changing and interactive exhibits, a landmark Planetarium & Dome Theater, two public hands-on labs, and all-new programs, UMMNH is an exciting and important STEMM educational resource and a destination for the public and our campus communities. Marketing, communications and public relations efforts are crucial to the impact of our museum as they lead to our ability to drive attendance, sales, and awareness as well as membership and fundraising materials and initiatives.

Why Work at Michigan?

Being part of something greater, of serving a larger mission of discovery and care - that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.

Responsibilities*

Membership Program Management

• Provide managerial oversight and implementation of the museum's membership program
• Implements best strategies in stewardship, renewal and upgrading of current members; acquiring new members and visitor conversion; increasing annual fund gifts from members.
• Evaluates effectiveness of current membership program services, benefits, and policies, relating to retention and acquisition of members on a regular basis
• Recommends, designs, and implements changes to improve effectiveness and efficiency.

Membership Stewardship and Cultivation

• Serves as primary representative of the membership program on a daily basis, and at all membership events, including opening, programs and members-only events.
• Leads membership cultivation by building relationships with individuals and organizing events and partnerships.

Membership Event Planning and Implementation

• Establish overall strategy and the annual calendar of membership events and programs.
• Coordinate events connected to membership benefits including birthday parties and corporate membership events.
• Plan and implement membership events collaborating with Associate Director of Operations
• Assist colleagues with other development events and activities as needed.

Member Communications, Operations and Logistics

• Develops and directs strategies driving integrated mail, campaigns to acquire, upgrade, and renew members and donors.
• Maintain a schedule of solicitations and cultivations, including delivery of strategic, creative, and data files.

Reporting and Data Analysis

• Generates reports to measure results of membership campaigns, and overall membership retention and growth.
• Monitors progress towards revenue goal and provides reports for senior management.

Data Management

• Develops, promotes, and documents best practices and policies associated with member, donor, and prospect management.
• Maintains security, accuracy, and integrity of the database.

Team Collaboration

• Work closely with the Assistant Director for Development to meet department objectives.
• Partner with Marketing and Communications to create collateral material, to support the museum's online presence for members via social media, and to update membership sections of the museum website.
• Collaborates with Assistant Director for Development to identify and upgrade members to higher levels of annual giving.
• Work with the Assistant Director for Development and finance to prepare and monitor membership revenue and expense budgets.
• Provide training and resources for Visitor Services

Required Qualifications*

• Bachelor's Degree or equivalent experience
• Membership development/fundraising experience
• Ability to work on a variety of projects simultaneously, strong project management skills and attention to detail.
• Proficiency in development database systems
• Creativity, strategic planning skills, and entrepreneurial spirit

Evening and weekends required.

Work Locations

Onsite work is required for this position with an opportunity to work remotely with supervisor's approval

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

As one of the world's great liberal arts colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.

To learn more about LSA's Mission, Vision, and Values, please visit lsa.umich.edu/strategicvision.

The pay rate for this position is $55,000 - $60,000 full time. This is a part-time, non-exempt, 25 hour/week position. This position is a two-year term limited position.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.