Aug 15, 2025
Senior Genesys Engineer
- Strategic Staffing Solutions
- Denver, CO, USA
Job Description
STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!
This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.
"Beware of scams. S3 never asks for money during its onboarding process."
Job Title: Senior Genesys EngineerLocation: Denver, CO, 80237Contract Length: 6+ MonthsOn Site Work
Job ref# 242704
Job Description:
As a Genesys Specialist, you will be responsible for designing, implementing, and maintaining the Genesys Cloud CX platform to support our global customer engagement strategy. You'll work closely with cross-functional teams to ensure seamless integration of voice, chat, email, and digital channels, delivering exceptional customer experiences.Key Responsibilities:
Required Qualifications:
Preferred Qualifications
This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.
"Beware of scams. S3 never asks for money during its onboarding process."
Job Title: Senior Genesys EngineerLocation: Denver, CO, 80237Contract Length: 6+ MonthsOn Site Work
Job ref# 242704
Job Description:
As a Genesys Specialist, you will be responsible for designing, implementing, and maintaining the Genesys Cloud CX platform to support our global customer engagement strategy. You'll work closely with cross-functional teams to ensure seamless integration of voice, chat, email, and digital channels, delivering exceptional customer experiences.Key Responsibilities:
- Design and configure Genesys Cloud CX solutions including IVR, routing strategies, and digital channels.
- Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
- Integrate Genesys with CRM systems, workforce management tools, and reporting platforms.
- Monitor system performance and troubleshoot issues to ensure high availability and reliability.
- Support deployment of new features, upgrades, and patches in coordination with IT and vendor teams.
- Provide technical leadership and mentoring to junior engineers and support staff.
- Maintain documentation and ensure compliance with security and data privacy standards.
Required Qualifications:
- 3-5+ years of hands-on experience with Genesys Cloud CX or Genesys Engage.
- Strong understanding of contact center operations and omnichannel customer engagement.
- Experience with scripting languages (e.g., JavaScript, Python) and APIs for system integration.
- Familiarity with telephony protocols (SIP, VoIP) and cloud infrastructure (AWS, Azure
Preferred Qualifications
- Genesys certifications (e.g., Genesys Cloud CX Certified Professional).
- Experience with Salesforce, Zendesk, or other CRM platforms.
- Knowledge of workforce management and quality monitoring tools.
- Background in financial services or regulated industries is a plus.
States
CO
Security Clearance
NO Security Clearance
Apply Now
Apply Now
Strategic Staffing Solutions
Strategic Staffing Solutions (S3) is a global IT consulting and business services corporation that delivers staff augmentation, total workforce management programs, outsourced solutions and direct hire recruiting with industry expertise in financial services, energy and utilities, oil, healthcare and insurance, telecommunications and retail distribution.Founded in Detroit, MI 35 years ago, S3 has reported consistent growth and profit every year since 1990, and carries zero debt. With locations throughout the U.S., Europe and the Americas, S3 consultants are placed in 49 states and in 22 countries.