Apr 22, 2025
Canon
Dispatch Supervisor US-NJ-Burlington Job ID: 32865 Type: Full-Time # of Openings: 1 Category: Customer Service/Support CUSA Burlington Office About the Role Canon USA's Dispatch Supervisors are responsible for day to day supervision of the dispatch department. Your Impact - Monitors all telephone queues to ensure that the Dispatchers are at their desks, logged on and ready to work during the hours designated by the individual work schedules. - Guides Lead Dispatchers to ensure that the customer pick up times and technician pick up times are within targets. - Responsible for guiding and controlling all incoming and outgoing calls from BSM technicians and customers when necessary within the region, and to work along with Service management to ensure compliance and direction of effort. - Coordinates efforts with Dispatch Manager to control and guide Dispatch personnel. - Evaluates performance based on weekly reports. - Communicates with internal...
Professional Diversity Network
Burlington, NJ, USA
Full-Time