Nov 21, 2024
POSITION SUMMARY
Under moderate supervision, provide intermediate technical service and support to the Machine Tool Builders (MTBs), dealers, and end-users through on-site service and call center support.
POSITION DUTIES AND RESPONSIBILITIES
· Provide technical service and support to our customers, including MTBs, dealers, and end-users.
· On-Site service at customer facilities using learned knowledge and experience of electro-mechanical assemblies, system operations, programming, and diagnosing of equipment problems.
· Log in as an agent in our high-volume call center to support customer requests while upholding department goals for time to answer and total log-in time.
· Call center support includes, but not limited to, Phone support, email, text, chat, etc.
· Enter all technical claims, service activity, follow ups, opportunities, and other customer related inquiries into the database, while maintaining data integrity.
· Maintain accurate details of daily...
Mitsubishi Electric Automation
Lafayette, LA, USA