May 30, 2025
Aledade
The Sr IT Support Analyst plays a pivotal role in providing support to Aledade end-users and their technology needs, with a focus on Executive Support & AV Technologies. This role is responsible for delivering proactive and reactive technical support to senior executives, ensuring their technology needs are met with efficiency, professionalism, and discretion. Operating from within the Service Desk team, this professional is also responsible for efficiently addressing user support tickets and providing remote support to end-users.
Primary Duties Executive IT Support: Provide prompt, confidential, and dedicated IT support to executive leadership for all hardware, software, and mobile device issues. This includes comprehensive troubleshooting for operating systems (Windows, macOS), Microsoft 365, and other critical business applications, as well as managing and supporting executive home office technology, as needed. Expert Audio-Visual (AV) Management for...
Professional Diversity Network
Bethesda, MD, USA
Full-Time