Feb 17, 2025
Fidelity Investments
Job Description: The Squad Leader willsupport and help drive product vision, strategy, and deliveryof omni-channelexperiencesand capabilities that ensure a resilient and stable platform to enablefrictionless experience to our clientsinevery interaction. The Expertise You Have Experience in a strategy role within product development or client experience Extensive experiencecreating and implementing a frictionless customerexperience that hasproven to increase client engagement and business growth Strong expertise in creating strategy, implementing technology, and running operations for high engagement contact centers at scale Experience supporting large scale and complex enterprise platforms that support customer experience and associate effectiveness Experience leadingengineering teams to develop and apply reusable artifacts and frameworks, reference architectures, design, development, change management, release management, and QA best...
Professional Diversity Network
Westlake, TX, USA
Full-Time