Mar 06, 2026
AIT - Arctic Information Technology, Inc
Overview:
JOB SUMMARY: Provide initial technical support to Clients by troubleshooting applications, systems access, resolving hardware, software, and network related issues. The Technical Support Analyst is responsible for receiving information, diagnosing symptoms, and resolving IT-related problems. This position will need to deliver Client service within specified service levels. Typically, the Technical Support Analyst will work on resolving straightforward problems. This includes troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software setup, and assistance with navigating around application menus.
Responsibilities:
ESSENTIAL FUNCTIONS: Firstline responder to incoming issues through chat, email-generated tickets, or phone Direct unresolved issues to the next level of...
Professional Diversity Network
Plano, TX, USA
Full-Time
