9 service desk analyst jobs found

Apex Systems, Inc. Job#: 3026243 Job Description: Implements, supports, and maintains PC and end-user device computing technologies for local area network/wide area network (LAN/WAN), mobile, and remote connectivity. Works closely with business customers to deliver solutions that meet business needs and consults on the use of these systems. ACCOUNTABILITIES These accountabilities are not intended as a complete list of specific duties and responsibilities and does not limit or modify the right of any supervisor to assign, direct, and control the work of employees assigned to this job. Primary Accountabilities * Implements, supports and maintains various phases of client computing operations of low to moderate complexity, including documentation, configuration, installation, testing, distribution, training, performance monitoring and maintenance. * Works closely with end users to provide reliable client computing services, technical guidance and informal training. Creates...

Apex Systems, Inc. Job#: 3026235 Job Description: Apex Systems is currently hiring for a senior Data Governance Project Manager with one of our large Banking clients. The Project Manager will assist the Control Partners who are currently running an internal assessment on the data inefficiencies and defects. This candidate must be able to maintain action items, track down follow-ups, help facilitate meetings and keep the plan moving forward with minimal distractions or discourse. The plan is written, this candidate will be responsible for facilitating it. Location: Hybrid - CHARLOTTE, NC; DES MOINES, IA; SAN ANTONIO, TX Onsite expectation: 3 days onsite per week Pay range : $65.54 - $68.54/HR Contract Length: 12 months Note: We are unable to consider C2C or third-party submissions. This role is a senior level data governance and regulatory project manager who owns data quality processes, facilitates control remediation, analyzes data...

Ameriprise Financial About Our Company We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world. Job Description The Director of Complex Operations is responsible for overall site operations functions that ensure success in contributing to office results and support key business objectives in a Complex Hub...

Federal Home Loan Bank of Des Moines At FHLB Des Moines, we work each day to develop an inclusive culture that supports and leverages the complexity of a diverse workforce. This enables us to effectively serve the needs of our members and help them succeed. This role provides quality customer service to internal and external stakeholders, while facilitating inquiries and processes within the guidelines of Federal Regulations and Bank policy. Act as a risk manager by serving as the Bank's first line of defense for fraud, money laundering and other wire transfer crimes. Accountabilities: Responsibilities/Duties/Functions/Tasks: Provide excellent customer service in a fast-paced environment to all stakeholders by responding to requests for service timely, accurately and professionally. Reconcile complex financial transactions in accordance with established policies and procedures, exercising judgment in decision-making. Identify, analyze, escalate and help...

Federal Home Loan Bank of Des Moines At FHLB Des Moines, we work each day to develop an inclusive culture that supports and leverages the complexity of a diverse workforce. This enables us to effectively serve the needs of our members and help them succeed. Accountabilities: Responsibilities: Develop a deeper understanding of FHLB Des Moines Relationship member process using written and oral communication skills and assortment of software skills. Become fully immersed in the QLIK platform: in order to support RM's with business development activities to determine opportunities that leverage a member's capacity and to help the RM's anticipate maturities or changes in advance usage. Learn how to use tools that suggest RM's with business development in order to do research on collateral, headlines that impact our members, sourcing financial announcement that would impact our members credit risk (resources would be Bloomberg, S&PCapitalIQ, Rating agency...

Federal Home Loan Bank of Des Moines At FHLB Des Moines, we work each day to develop an inclusive culture that supports and leverages the complexity of a diverse workforce. This enables us to effectively serve the needs of our members and help them succeed. We value diversity and are looking for a highly motivated and intellectually curious candidate for this important role within our Enterprise Risk Management function. Enterprise Risk Management is critical to our Strong Bank Strong Communities vision. The candidate will be responsible for analyzing the Bank's market risk sensitivity including asset, liability and derivatives management, income at risk, liquidity risk and capital risk. If you have a passion for making a different, then join our mission to be a reliable provider of funding, liquidity and services to our members so they can meet the housing, business and economic development needs of the communities they serve. Accountabilities: Key...

Federal Home Loan Bank of Des Moines At FHLB Des Moines, we work each day to develop an inclusive culture that supports and leverages the complexity of a diverse workforce. This enables us to effectively serve the needs of our members and help them succeed. The Senior MPG Solutions Analyst is a high impact role that is responsible for advancing Participating Financial Institution (PFI) partnership facilitation with advanced operational expertise. This position plays a pivotal role in driving member value and increasing adoption and effective usage of the Bank's mortgage products by leading partner engagement efforts, onboarding and training. It also ensures PFIs have the guidance, resources, and appropriate support needed for successful mortgage program participation. Accountabilities: Responsibilities/Duties: Use deep understanding of mortgage lifecycle processes to support PFIs, fostering strong relationships through clear communication, consultation and...

Federal Home Loan Bank of Des Moines At FHLB Des Moines, we work each day to develop an inclusive culture that supports and leverages the complexity of a diverse workforce. This enables us to effectively serve the needs of our members and help them succeed. Provides high level of customer service support by handling calls, emails, walk-ups, and ServiceNow tickets. Assists members, sponsors, and employees with technology questions/needs. Delivers hands-on conference room and desk-side support. Authors and distributes Bank-wide communication under direction of manager and/or team lead. Seeks advice/help from teammates, team lead, and/or manager to grow in ability to troubleshoot and work independently. Accountabilities: Responsibilities/Duties/Function/Tasks: Perform first-call resolution or escalation for Service Desk requests Document, research and resolve technical problems to ensure resolution in a timely manner and recommend process improvements Analyze,...

Federal Home Loan Bank of Des Moines At FHLB Des Moines, we work each day to develop an inclusive culture that supports and leverages the complexity of a diverse workforce. This enables us to effectively serve the needs of our members and help them succeed. Gain exposure and contribute to projects and tasks associated with key concepts including but not limited to; bank funding, hedging strategies, managing investment portfolios, and measuring and managing the Bank's fixed income risk. This position is designed to prepare individuals for opportunities at the Bank by developing a set of core skills that will translate across fixed income departments. Accountabilities: Capital Markets Learn and apply the key components utilized in pricing, hedging, and funding a mortgage loan portfolio, including duration risk, prepayment risk and profitability Perform analysis on asset/liability management strategies and learn how bank performance is impacted by changes in the...