52 senior customer success manager jobs found

Logitech Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. Location: Logitech is proud to support a hybrid/remote work culture. To ensure stellar customer service and partner care, this is a full-time remote role. We are open to locations across the US. Travel Requirements: This role requires up to 50% travel for internal meetings, industry conferences (as required/needed), and on-site customer visits to strengthen partnerships. The Team and Role: Logitech is looking for a dynamic Sr. Federal Account Manager who will be responsible for driving strategic, high-value federal modernization and technology integration initiatives across US Federal agencies. You will focus on driving high-impact technology and modernization initiatives within major US Federal Government agencies to insure critical mission outcomes. Success is possible through the...

Capital One Senior Manager - Learning & Knowledge Measurement & Technology Project Manager (Hybrid) The Card Shared Services Learning & Knowledge team is responsible for ensuring associates have the knowledge and skills needed to deliver Capital One's card servicing imperatives. In order to transform the learning and knowledge experience, maximize our impact, and enable data-driven, tech-centric learning in the flow of work we are seeking a Learning & Knowledge Measurement & Technology Senior Manager. The Senior Manager is a strategic leader responsible for redefining how we quantify the impact of learning and knowledge. In this high-impact role, you will be responsible for the end-to-end measurement strategy-connecting learning interventions and knowledge consumption directly to business outcomes like NPS, Resolution Rate, and Handle Time. Additionally, you will own the learning technology roadmap, identifying and implementing the next generation of...

Capital One Senior Manager - Learning & Knowledge Measurement & Technology Project Manager (Hybrid) The Card Shared Services Learning & Knowledge team is responsible for ensuring associates have the knowledge and skills needed to deliver Capital One's card servicing imperatives. In order to transform the learning and knowledge experience, maximize our impact, and enable data-driven, tech-centric learning in the flow of work we are seeking a Learning & Knowledge Measurement & Technology Senior Manager. The Senior Manager is a strategic leader responsible for redefining how we quantify the impact of learning and knowledge. In this high-impact role, you will be responsible for the end-to-end measurement strategy-connecting learning interventions and knowledge consumption directly to business outcomes like NPS, Resolution Rate, and Handle Time. Additionally, you will own the learning technology roadmap, identifying and implementing the next generation of...

City of Chesapeake Are you an experienced Human Services professional with a passion for performance? Are you committed to bringing out the best in people in order to create a high performing team? If so, the Program Manager for Benefits may be right for you. This person brings their knowledge regarding programs together with their experience in leading large, diverse teams to achieve success. This person is accountable for the overall performance of the Benefits team. They work with their team to develop and implement long-term program planning and development. This person interprets policies and designs actions for program improvement. This person closely monitors the performance of all of the programs within their span of control. This position represents the Department on local, regional and state-wide boards and committees. The person provides direct supervision of positions who lead a team that includes approximately 100 individuals. These individuals cover an overall...

Apex Systems Job#: 8037 Job Description: DELIVERY - LEAD CONSULTANT Lead Consultant, Delivery Director WHO WE ARE Apex Systems is a leading global technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions. We provide a continuum of services, including strategy and enablement, innovation and productivity, and technology foundations to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across North America, Europe, and India. Apex is a part of the Commercial Segment of ASGN Incorporated (NYSE: ASGN). To learn more, visit www.apexsystems.com . At Apex Systems, we prioritize professional development, work-life balance, and fostering a collaborative culture. We value our teams well-being and recognize the importance of building strong...

Creative Circle Our for-profit education client is building an overflow studio team to support their internal creative and marketing team. We are looking for TWO Sr. Project Coordinators to support the various marketing campaigns, including trafficking creative deliverables. Must be in either EST or CST. Position #1: This position is up to 20-30 hours a week and fully remote through the end of 2026 with the potential to extend. Position #2: This position is up to 20 hour a week and fully remote for 3-4 months with the potential to extend. PLEASE SPECIFY WHICH POSITION YOU ARE INTERESTED IN OR IF YOU ARE COMFORTABLE WITH EITHER. The ideal candidate has a background in marketing and has a strong understanding of the timelines and deliverables needed to create and execute omnichannel marketing campaigns. You MUST have your own workstation/equipment. The Sr. Project Coordinator will: Manage project timelines, schedules, and deliverables - ensure deadlines...

Apex Systems, Inc. Job#: 3016730 Job Description: Must have commercial furniture experience - this is not an interior design role; at least 3 years in commercial furniture experience is required. Applicants with backgrounds with Steelcase, MillerKnoll, Kimball National, OFS and similar brands please apply. Must understand ADA codes, when in the field if something isn't meeting ADA code, applicant should be able to identify and address. Project Coordinator works with the Workplace & Design team on a variety of daily and project related tasks in a fast paced, environment. The role would include working on a variety of design and project management tasks, maintaining documentations, and working furniture tickets. Open to heavy travel. Travel heavy, nights and weekends. Reimbursement provided through client. Travel time reimbursable in addition to mileage. Assignment Accountabilities Works furniture and other miscellaneous tickets from submission...

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE: Defines, designs and develops system requirements. Performs trade-off analysis of performance, life-cycle cost, risk, producibility, and other system or program requirements. Assesses architecture and current hardware limitations, defines and designs system specifications, and evaluates input/output processes and working parameters for hardware/software compatibility. Coordinates design of subsystems and integration of total system. Defines system support requirements to include monitoring, capacity, staffing and patching/updating. Analyzes and resolves program support deficiencies. Conducts independent technical investigations in systems design. ESSENTIAL FUNCTIONS: Installs, tunes, upgrades, troubleshoots, and maintains all computer systems relevant to the supported applications including all necessary tasks to perform operating system administration, user account management, disaster recovery...

PaR Systems Are you a detail-driven problem solver who thrives on turning complex requirements into clear, competitive solutions? Jered, a PAR Systems company, is seeking a Senior Manufacturing Estimator to play a pivotal role in shaping the competitiveness of our bids for custom-manufactured products. In this role, you’ll take ownership of the estimating process from the first customer request through final proposal — ensuring every bid is accurate, strategic, and compelling. Success Criteria: In this position, you’ll dive into customer specifications, past projects, and engineering drawings to develop precise system-level Bills of Materials (BOMs) and realistic labor and material estimates. Alongside proposal managers, engineers, and procurement specialists, you’ll evaluate manufacturing approaches, challenge assumptions, and bring creative alternatives to the table. Your insights will guide make-versus-buy decisions, sourcing strategies, and design optimizations that...

PaR Systems Are you ready to keep the world moving? Jered, a PAR Systems company is a world leader in engineering intelligent solutions is growing. Our focus on accuracy, quality, and resourcefulness extends beyond our products, as we seek diverse, dynamic, and dedicated people for our teams. Field Service Technicians are specialists at supporting our one-of-a-kind solutions. Remaining flexible and adaptable, the Field Service Technician provides our customers top-notch support and frequently travels when called upon. Collaborating with customers, engineers, and senior team members to complete on-site inspections, maintenance, or repair of critical equipment will drive the next phase of your professional development. As a Field Service Technician III your core responsibility will be the maintenance, repair and/or overhaul in the Marine industry and shipyard facilities of Electro-hydraulic equipment manufactured, licensed, or otherwise supported by Jered services in a...

Capital One Senior Associate, Brand Program Manager (Risk and Well-Managed) The Brand department works to make Capital One's products, services, and enterprise brand easy to recognize, remember and choose for our consumers. We do this with best in class evidence-based marketing strategy, research, executions, and creative. What keeps us at the top of our craft? The people. The Brand Horizontal Operations team, takes care of the talented people that desperately want to know "What's in your wallet?" We strive to create equitable access across the department whether it's through our world-class onboarding, well managed ecosystem for informed risk assessment decisions and our multi-billion dollar budget management. On top of that, we get the opportunity to design events and experiences that spotlight our culture and connect our talented associates. WHAT YOU'LL DO Provide process and program support for the Brand's Horizontal Operations team: Support Brand's Well...

Capital One Director, Research and User Intelligence, Premium and Travel Capital One's Experience Design (XD) organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. The goal of Experience Design Research (XDR) is to accelerate teams' learning velocity - providing product teams with the user knowledge they need to design and deliver useful and usable experiences. You will provide learning velocity through a structured and systems-oriented combination of primary research, quantitative analysis, and various data inputs - creating cumulative user intelligence. You will also configure agentic models to enable rapid concept testing, usability testing, and in-market assessments. You will partner closely with product and design stakeholders to ensure their learning needs are met and high-quality decisions are being made that benefit both the customer and the business....

Capital One Director, Research and User Intelligence, Premium and Travel Capital One's Experience Design (XD) organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. The goal of Experience Design Research (XDR) is to accelerate teams' learning velocity - providing product teams with the user knowledge they need to design and deliver useful and usable experiences. You will provide learning velocity through a structured and systems-oriented combination of primary research, quantitative analysis, and various data inputs - creating cumulative user intelligence. You will also configure agentic models to enable rapid concept testing, usability testing, and in-market assessments. You will partner closely with product and design stakeholders to ensure their learning needs are met and high-quality decisions are being made that benefit both the customer and the business....

Capital One Associate, Artificial Intelligence and Machine Learning Technical Risk - Enterprise Services Risk, Cyber Risk & Analysis The Enterprise Services Risk organization is expanding with a focus on attracting innovative, pioneering, collaborative, and highly skilled professionals. We operate at the forefront of risk management, providing support for novel and developing technologies, as well as critical business strategies. Diverse perspectives and experiences are valued as we work to redefine the financial sector. As an AI/ML Risk Guide supporting the Enterprise AI/ML Program, you will partner and support colleagues across product, design and tech to deliver results that have a direct impact on customer experience and implement risk solutions to ensure Capital One's continued stability and success. You should consider this role if you're someone who enjoys wearing multiple hats, fast paced environments, and collaborating across teams and disciplines throughout...

Capital One Senior Director, Product Management, Card Technology Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team This Senior Director-level role is chartered to both lead the well-managed strategy and delivery for a major business unit and transform well-managed practices to a world-class, tech and AI-enabled center of operational excellence that enables best-in-class performance, transparency and operational confidence that unlocks innovation and speed to market for the business. This includes direct operating accountability for critical...

Capital One Senior Associate, Brand Program Manager (Risk and Well-Managed) The Brand department works to make Capital One's products, services, and enterprise brand easy to recognize, remember and choose for our consumers. We do this with best in class evidence-based marketing strategy, research, executions, and creative. What keeps us at the top of our craft? The people. The Brand Horizontal Operations team, takes care of the talented people that desperately want to know "What's in your wallet?" We strive to create equitable access across the department whether it's through our world-class onboarding, well managed ecosystem for informed risk assessment decisions and our multi-billion dollar budget management. On top of that, we get the opportunity to design events and experiences that spotlight our culture and connect our talented associates. WHAT YOU'LL DO Provide process and program support for the Brand's Horizontal Operations team: Support Brand's Well...

Capital One Senior Director, Product Management, Card Technology Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team This Senior Director-level role is chartered to both lead the well-managed strategy and delivery for a major business unit and transform well-managed practices to a world-class, tech and AI-enabled center of operational excellence that enables best-in-class performance, transparency and operational confidence that unlocks innovation and speed to market for the business. This includes direct operating accountability for critical...

Capital One Associate, Artificial Intelligence and Machine Learning Technical Risk - Enterprise Services Risk, Cyber Risk & Analysis The Enterprise Services Risk organization is expanding with a focus on attracting innovative, pioneering, collaborative, and highly skilled professionals. We operate at the forefront of risk management, providing support for novel and developing technologies, as well as critical business strategies. Diverse perspectives and experiences are valued as we work to redefine the financial sector. As an AI/ML Risk Guide supporting the Enterprise AI/ML Program, you will partner and support colleagues across product, design and tech to deliver results that have a direct impact on customer experience and implement risk solutions to ensure Capital One's continued stability and success. You should consider this role if you're someone who enjoys wearing multiple hats, fast paced environments, and collaborating across teams and disciplines throughout...

Capital One Sr. Distinguished, Software Engineer - Enterprise Data Storage and Consumption Platforms - Remote-Eligible Job Description As a Sr. Distinguished Engineer at Capital One, you will be a part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of developers, machine learning experts, product managers and people leaders. Our Distinguished Engineers are leading experts in their domains, helping devise practical and reusable solutions to complex problems. You will drive innovation at multiple levels, helping optimize business outcomes while driving towards strong technology solutions. At Capital One, we believe diversity of thought strengthens our ability to influence, collaborate and provide the most innovative solutions across organizational boundaries. You will promote a culture of engineering excellence, and strike the right balance between lending expertise and providing an...

Capital One Senior Manager, Product Management-Multi-Tenant Platform Excellence (eCBR) Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. The Opportunity: As eCBR scales from a single-tenant solution to a high-velocity, multi-tenant powerhouse, we are looking for a Senior Manager to lead our Platform Excellence Tower . This is a strategic leadership role designed for a product thinker who thrives at the intersection of complex systems architecture, data integrity, and enterprise-grade reliability. Your mission is to ensure that as we onboard diverse tenants, the...