37 senior customer service representative jobs found

National Grid Location: Northborough, MA Pay: $25.90 Shift: M-F 10:30AM- 7PM About us The world of energy is changing faster than ever. At National Grid, the work you do will touch lives and shape the way we use and consume energy for generations to come. Whether you're fresh out of school or an experienced professional, a career with us means a place at the leading edge. It means thrilling potential and the support for training and development to reach your goals. Because, as National Grid -looks to the future, our people will move forward, too. Employee Resource Groups: ERGs at National Grid contribute to our shared future. They engage our employees and organization in creating and maintaining an inclusive workforce. Each group has a vision and mission to support recruitment, retention, talent development and market outreach. Our ERGs provide employees with career building, volunteering, networking, and peer mentoring opportunities, along with the chance to engage with...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Safety Lead - IH (Industrial Hygiene) will assist with development, implementation, and oversight of assigned MBTA Safety Programs consistent with applicable OSHA and state worker safety standards. Duties & Responsibilities Act as an internal point of contact (POC) for MBTA's industrial hygiene-related matters and act as a POC for the Massachusetts Department of Labor Standards (DLS) for industrial hygiene concerns....

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Manager of Construction, Operations Project Delivery (OPD) manages the day-to-day execution of a portfolio of complex MBTA Capital and Operations projects that enhance MBTA's operational effectiveness and infrastructure resilience. This role ensures construction readiness, contractor oversight, schedule adherence, and quality assurance across active projects. The Manager of Construction serves as a key operational interface between...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary As a part of the Document Management team in the Quality, Compliance, and Oversight Office, the Records and Information Senior Manager is responsible for assisting with the creation and planning of the Agency records management program for both core mission and administrative records, regardless of medium or format at the MBTA. This position assists with overseeing, developing, and implementing policies and procedures necessary to...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Project Manager Bridge & Structures will be the MBTA's lead representative for the Capital Delivery Department who has the responsibility, from inception to completion, for managing projects. Responsibilities will include the procurement, management and closeout of design and construction contracts as well as coordination and communication with internal and external stakeholder groups to facilitate both design and construction...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Senior Manager of Facilities Infrastructure Engineering's primary responsibility will be to support Capital programming and prioritization and will be responsible to assist the Deputy Director, Facilities Infrastructure Engineering, in developing design standards and guidelines related to civil/site/structural assets such as stations, administrative buildings, vehicle maintenance facilities, parking garages, parking facilities,...

Lincoln Property Company The Building Engineer I is responsible for maintaining, operating, and troubleshooting building systems, including HVAC, plumbing, and electrical systems, focusing on performing routine maintenance tasks, responding to tenant requests, and ensuring systems operate safely under the guidance of senior engineers. Essential Duties and Responsibilities: Perform scheduled maintenance, repairs, and inspections of building systems; address service requests, including hot/cold calls, plumbing issues, and lighting repairs. Troubleshoot minor equipment malfunctions and escalate issues as needed. Replace light fixtures, filters, and other components as required. Maintain accurate records of inspections and equipment performance. Interact with tenants, contractors, and property managers and work closely with senior engineers and technicians to support smooth building operations and resolve tenant issues. Assist with preventive maintenance tasks and...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Director of Administration and Business Process position will develop and manage all support services required for Light Rail Transportation to effectively provide safe and reliable service on the Green and Mattapan lines. The Director is responsible for designing, developing, implementing, and leading business process improvement projects for Light Rail Transportation, including budgeting, staffing, hiring, workforce development,...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Deputy Director, Compensation Practices leverages deep expertise in compensation strategy, analytics, and industry knowledge to lead the design, delivery, and communication of the MBTA's compensation framework and programs. The role ensures alignment between role definitions, leveling, and compensation structure to meet complex business needs, and is responsible for designing, building, and/or re-building job family architecture to...

Lincoln Property Company The Senior Property manager leads all aspects of a single asset or portfolio of commercial, industrial, and/or retail properties and coordinates all marketing, operations, and financial activities per client and/or company requirements. Essential Duties and Responsibilities: Respond to tenant needs, ensuring that administrative and building technical staff resolve problems promptly; ensure that services are provided in compliance with policies, procedures, and regulations as well as contractual obligations and standards; coordinate tenant move-ins and move-outs, and "walk-through" spaces with tenants and tenant improvement department; maintain vacant spaces in "tour ready" condition; ensure teams assigned to tenant onboarding activities properly document and communicate with tenants timely and appropriately; follow up with tenants to ensure a successful transition. Coordinate and lead daily and long-term activities of the team; establish work...

Berklee College of Music Job Description: The Library at Berklee plays a vital role in student success, creativity, and exploration. Through the Stan Getz Library, the Creative Technology Center (CTC), and the Albert Alphin Library at the Boston Conservatory at Berklee, the Library provides welcoming spaces, innovative services, and access to resources that support students' academic and artistic work. Berklee is seeking an After-Hours Facilities Supervisor to help ensure these spaces continue to thrive during evenings and weekends. Reporting to the Associate Director of User Experience and Operations, this 25-hour, part-time role serves as the senior Library representative after hours. The Supervisor oversees facilities operations, supports and supervises student employees, and ensures smooth opening and closing procedures across three locations on Berklee's Boston campus. This role works closely with daytime professional staff, Public Safety, and students to address...

Alkermes, Inc. Associate Director, External Operations API API process expert responsible as the technical lead representative supporting API manufacturing at Contract Manufacturing Organizations' (CMO's) and subsequent processing of API's in Drug Product (DP) processes across OSD and injectables. Required to support new product introductions, technology transfers, continually monitor and improve API operations conducted at CMO's on behalf of Alkermes. Responsibilities General Review and maintain Alkermes practices & systems in managing contract manufacturers to ensure compliance with cGMP, and other regulatory requirements - ensuring that appropriate policies, rules, regulations and agreements are followed. Understanding of chemical processes from both scientific and engineering perspective demonstrating expertise in how API processes are developed and controlled to maximize yield and minimize impurities. Perform trending on CMO API processes and identify...

Revvity Overview This position is a member of the global Product Development team who will support all automation activities globally and deliver on strategic company goals. General Responsibilities The Sr. Laboratory Automation Engineer is responsible for successful development, implementation, and validation of new equipment and processes in the laboratory. The Sr. Laboratory Automation Engineer also assists in the transfer of newly developed assays from the development stage to routine practice in the laboratory (internally and externally) in a manner that is consistent with the goals of Revvity Inc., and in compliance with the Quality Management System. Specific deliverables include: Lead the design and optimization work for automated workflows for diagnostic applications, utilizing in-house tools and newly developed or scripted solutions Liaise with program management, QA, QC, Development, and Marketing teams to ensure that proposed solutions meet customer...

Berklee College of Music Job Description: Essential Duties and Responsibilities Assist with the overall administration and daily operation of on campus residence halls. Expected to reside on campus throughout employment with Summer Programs. Assist with staff move-ins at the start of summer. Manage a team of housing & student life professionals to ensure student safety, engagement and building oversight. Collaborate on any issues surrounding the housing assignment process for all summer programs. Assist with Summer Programs check-ins and move-outs. Serve as an escalation contact for students and parents with housing concerns Assist the Director and Associate Director of Summer Programs Student Life in documenting all major processes and reports. Follow up on open work orders and the status of ongoing facilities concerns. Provide orientation, training, supervision and regular evaluation of assigned building staff. Conduct weekly...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Entra ID Administrator ensures the secure, reliable, and efficient management of identity and access services through the administration of Entra ID (formerly Azure Active Directory) and Microsoft 365 environments. This position plays a critical role in maintaining the organization's security posture, enabling seamless user collaboration, and supporting IT operations by managing authentication systems, directory services, and...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The HRIS Analyst will provide analytical and technical support for Human Resources policy and program decisions. Responsible for the development, implementation and maintenance of human resource tools and processes associated with the collection, retrieval, accessibility, and usage of employee information. Maintains internal database files and tables and develops custom reports to meet the requirements of Human Resource management and...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Laborer Foreperson will assign, oversee, direct, plan, and assist work crews under their jurisdiction, ensuring that the maintenance, repair, and construction of Authority physical plants and facilities are maintained in an efficient, effective, and safe manner. Duties & Responsibilities Inspect work crew maintenance/repair activities to ensure that assignments are completed safely and according to established...

Wabtec Job Description TNM North America operations generate approximately 40% of TNM group's revenue.  There are about 17 people in our North America operations, which have manufacturing presence in Quebec City, State College and Waltham.   The candidate will manage the accounting and financial reporting function of Test and Measurement (TNM) North America entities, including accounting operations,   managing internal team and BPO's deliveries to support the North America business, month end close and cooperating with the finance/accounting teams of every region. Managing the annual and statutory audit processes, collaborating closely with the Corporate Accounting teams in Wabtec,. He/she will have 7 members team reporting to him/her. He/she is responsible for the preparation and presentation of financial reporting in accordance with US GAAP to the stakeholders, local statutory compliance, including corporate tax, transfer pricing etc. to Corporate Wabtec. He/she needs to...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Technology Innovation Department (TID) at the MBTA is a technology team focused on making our transit system easy for all riders to use. The Director of Product Management sets product strategy and oversees its implementation within a TID program and all the products within its scope, including identifying risks to and enabling product management, product development, and cross-functional collaboration. The Director supports the...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Power Dispatcher will coordinate, control, and document the activities of the MBTA power system, ensuring that adequate power is available to meet the Authority's needs and alerting the appropriate personnel in the event of power problems. Duties & Responsibilities Monitor and control the operation of the gas turbine/generator complex. Oversee the A.C. power transmission network and the entire substation system to...