2 senior business analyst customer solutions jobs found

About this role Role Description We are looking for a Data Platform Managed Services & Operations Lead to manage the client experience and scale Data operations for both BlackRock teams and clients. This includes onboarding data pipelines, operational support, incident management and problem management. This role will manage the client experience and ensure high availability, reliability, and performance of enterprise data platforms while enabling seamless onboarding of new use cases and clients. You will act as the bridge between engineering, business stakeholders, and operations teams to deliver stable and scalable data services. Key Responsibilities Platform Operations & L1 Support • Lead and manage L1/L2 operations for the Data Platform. • Ensure 24x7 monitoring, alerting, and first-level incident response. • Define and track SLAs, SLOs, and KPIs for platform performance. • Drive operational excellence and continuous improvement • Maintain SOPs,...

About this role About this role Aladdin Data - Data manages the continuous changes and development of Aladdin's enterprise analytics data assets and production solutions and is responsible for the implementation of data and analytics solutions for BlackRock businesses and Aladdin clients. The Aladdin Data platforms and services are designed to deliver industry leading investment data and risk analytics content to the Aladdin community, including BlackRock as the largest client . The primary users include investors, risk managers, compliance officials , investment operation s and technology teams for broader organization applications . We are proud to supply the data products and solutions to meet the evolving needs of portfolio management , risk and performance analysis, investment compliance, regulatory reporting , client reporting and beyond. Our Data Implementation team of data solutions specialists cover s end-to-end Aladdin data flow s from vendor...