Mar 19, 2026
Kaiser Permanente
Job Summary: In addition to the responsibilities listed above, this position is also responsible for coordinating meetings with internal and external stakeholders to inform, plan, and problem-solve related to assigned accounts with guidance from a supervisor; making frequent contact with outside stakeholders in service of fulfilling facetime requirements; resolving standard customer service issues, and coordinating any necessary changes with appropriate internal functional areas; negotiating standard agreements with personnel in the broader organization related to accounts assigned regarding timelines, deliverables and accountabilities in order to provide exemplary customer service; resolving or escalating customer experience and financial risks and applying standard prevention and/or mitigation strategies; following well-defined instructions to lead the resolution of billing and eligibility issues; preparing executive-level case review documents; executing...
Professional Diversity Network
San Diego, CA, USA
Full-Time
