Oct 27, 2025
Manager Customer Experience
Featured
JOB DESCRIPTION We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a high-impact, high-visibility individual contributor role . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a...
Hertz Rent A Car
Estero, FL, USA
Full-Time
