2 manager ticketing jobs found

AIT - Arctic Information Technology, Inc Overview: JOB SUMMARY: The Service Agreement Manager (SAM)is responsible forowning and managing the execution of client service agreements afterimplementationgo-live. This role ensures contractualcommitments,managed services delivery, SLAs, and operational expectations are executed consistently and as promised. The Service Agreement Manager serves as the operational translation layer between client needs and delivery execution, ensuring service health, risk management, and renewal readiness through performance. This is a senior individual contributor role focused on execution, accountability, and operational excellence, not sales or relationship ownership. Responsibilities: ESSENTIAL FUNCTIONS: Service Agreement Ownership and Accountability Own the post-go-live service agreement experience for assigned clients. Ensure all contractual commitments, service scope, SLAs, resourcing expectations, and milestones are delivered...

Apex Systems, Inc. Job#: 3027016 Job Description: We are hiring Digital QA Engineer (SDET)! Role : Digital QA Engineer (SDET) Supporting : Large Financial Services Client Location : Open to candidates local to Merrifield, VA - Pensacola, FL - San Diego, CA (Hybrid) Assignment Type : Contract Only Duration : Approx. 12-18 months (3,184 total hours) Pay Range : $50.00 - $75.00 /hr bill rate. Specific compensation will be determined based on experience, qualifications, and other relevant factors. Position Description: We are seeking a highly skilled Digital QA Engineer (SDET) to support a large-scale digital transformation initiative focused on modern web, mobile, and cloud-based applications. In this role, you will build and enhance automation across UI, API, and database layers, partner closely with developers in an Agile team, and play a key role in ensuring high-quality digital experiences. You'll design automation frameworks, execute...