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customer service supervisor Massachusetts

112 customer service supervisor jobs found

Mondelez International
Mar 12, 2026  
Supervisor, DSD Delivery Featured
Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. This position is required to be on-site in Elk Grove, CA The Supervisor, DSD Delivery is responsible for effectively driving execution against all core KPI’s. Additional responsibilities: Being directly engaged with the delivery drivers - provide ongoing coaching, working with customers, and managing the standard work processes for IDSD Delivery Pillar, while optimizing service and ensuring cost management. The Supervisor, DSD Delivery will act as the Driver Methods Lead supporting the first level of DMS meeting in the field. Scheduling routes to Drivers and ensure compliant with HOS/DOT (breaks, hours, etc.) KPIs: Driver Safety incidents/accidents, DUPH, OT%, Driver review and management of high-risk drivers across the branch. Secondary KPIs: ePOD %, outbound reporting completion (LPN work), pre/post trip compliance, % HCC...
Mondelez International Haverhill, MA, USA Full-Time
Sprague Operating Resources LLC
Jan 27, 2026  
Control Room Operator (2nd Class Engineer) Featured
NE Renewable Power is made up of 7 Biomass electric generating power stations located in Maine, New Hampshire, and Massachusetts.  These stations play a crucial role in supplying locally sourced renewable energy to the people of New England. Sprague brings over 150 years of energy operating experience to the operations of these facilities, and we’re hiring a  Control Room Operator  for the Fitchburg, MA  location. Who we are: Sprague takes a collaborative, customer-centric approach to providing best-in-class energy products and related services throughout the Northeast. Founded in 1870, we pride ourselves on offering customers the expert solutions and high-quality service that help their businesses thrive in any market landscape. Sprague values innovation, safety, integrity and people. We know that our people are what set us apart from our competition, and we work hard to make sure each employee across our 20+ locations knows how important they are to our community.  We...
Sprague Operating Resources LLC Fitchburg, MA, USA
Professional Diversity Network
Mar 10, 2026  
Operations Supervisor
WIN Waste Innovations WIN Waste Innovations is looking for a dynamic and experienced Operations Supervisor in waste collection and disposal business focusing on Transfer Station management. Essential Duties and Responsibilities: Manages a staff, including hiring, training, coaching, performance management; develop supervisory goals and objectives; and effective resolution of safety issues and claims. Implement and execute plans to complement the business unit's strategic and operating plan; champion the execution of tactical initiatives within the Business Unit to maximize the customer experience, growth and durability, while optimizing profitability. Ensure maximum productivity and route management systems for commercial, roll-off and residential routes and establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses. Interact with customers and local, state and federal government employees to...
Professional Diversity Network Millbury, MA, USA Full-Time
Professional Diversity Network
Mar 07, 2026  
Inventory Technician II
Wabtec Company Description Evident's Inspection Technologies division is now a part of Wabtec Corporation. Read more. Job Description Will be responsible for performing the inventory activities related to Sales Order Fulfilment. Person must be highly motivated and self-driven to ensure our customers receive superior service and quality products. Job Duties Locates/picks material accurately as Specified on Pick List or Work Order as outlined in SOP and work instructions Responsible for the timely and accurate shipment of finished goods inventory raw materials and subcomponents Managing On-Time delivery of customer orders by ensuring all items are picked on or before schedule ship date Take direction from Supervisor regarding daily duties Receive finished material into stock and review outstanding backlog to ship product Work with Product Management for priority list of any backordered items Responsible for moving materials from warehouse locations to designated...
Professional Diversity Network Waltham, MA, USA Full-Time
Professional Diversity Network
Mar 07, 2026  
Maintenance Supervisor
WIN Waste Innovations WIN Waste Innovations is looking for a Maintenance Supervisor is primarily responsible for the day-to-day assignments of the maintenance department based on operational requests and requirements. They will be responsible for the safe, proper, and efficient maintenance of the facility in accordance with company policies and standards, under the direction of the Maintenance Manager. They will manage and coordinate maintenance activities to include but not be limited to installing, inspecting, testing, repairing, adjusting, and calibrating all plant equipment and instrumentation. Responsibilities: Plans, assigns, and supervises the work of the maintenance department during daily operations Responsible reviewing and ensuring all operating and emergency procedures are being complied with in the Maintenance department Makes daily inspections of plant machinery and equipment; inspects ongoing activities for safety and environmental compliance, and for...
Professional Diversity Network Saugus, MA, USA Full-Time
Professional Diversity Network
Mar 05, 2026  
Anticipated Openings for Custodial Positions
Smith College If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu . Job Description Trucking Assistant PRIMARY FUNCTION(S): Under direction of the manager of facilities services or designee, safely and accurately deliver materials on or off-campus. Provide backup and assistance to other facilities services staff as assigned. AREAS OF RESPONSIBILITY: Trucking all campus, floater all campus, facilities maintenance garage restroom, project work as assigned. DUTIES: Pick-up and deliver materials from any location on or off-campus, ensuring correct and timely delivery of materials as directed. This includes, but is not limited to equipment for event support, furniture, office supplies, books, publications, inventory, packages, mail and any other materials and/or equipment. Maintain positive customer service relations with all members of the college community, including students, faculty, staff, guests...
Professional Diversity Network Northampton, MA, USA Full-Time
Professional Diversity Network
Mar 04, 2026  
Superintendent of Maintenance
Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Superintendent of Everett Shops Maintenance Rail will plan and supervise the overhaul, repair, and manufacturing components of Subway, Bus, Commuter Rail, Support Services, and Revenue Operations. Duties & Responsibilities Assisting in the overall planning for Subway Operations Maintenance Program. Development and control of the facility's material services and labor budgets. Maintain a workforce to meet the...
Professional Diversity Network Everett, MA, USA Full-Time
Professional Diversity Network
Mar 03, 2026  
Automotive Foreperson
Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Automotive Foreperson will maintain and supervise the repair of Bus Operations fleet vehicles. Duties & Responsibilities * Assign, oversee, direct, and plan the activities of work crews under his/her jurisdiction. * Inspect work crew maintenance/repair activities to ensure that assignments are completed safely and according to established schedules and operating standards. * Enforce the Authority's safety standards to...
Professional Diversity Network Boston, MA, USA Full-Time
Mondelez International
Feb 16, 2026  
Driver CDL
Job Description Are You Ready to Make It Happen at Mondelēz International/NABISCO? We are the makers of Oreo, Ritz Crackers, Triscuit, Sour Patch and Swedish Fish to name a few. Join Mondelez International/ NABISCO as a Driver CDL located in Haverhill MA to help us drive the future of the snacking! Benefits: • You will be eligible for the comprehensive benefit package that has been negotiated by the Company and Union. • We offer competitive benefits; including, but not limited to: Healthcare coverage (medical and dental). 401(k) Savings Plan. Family and medical leave. Military leave. Paid time off. Paid holidays. Company-Paid Life Insurance. Disability Insurance. Retirement benefits. Bereavement Leave of Absence Policy - U.S. Employee Assistance Program (EAP) for your wellness Payrate: Hourly payrate: $ 29.80 What you need to know about this position: The position you have applied for is represented by a...
Mondelez International Haverhill, MA, USA Full-Time
Professional Diversity Network
Feb 11, 2026  
Sr Facilities Engineering Technician HVAC
Point32Health, Inc. Who We Are Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We've had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it's at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about...
Professional Diversity Network Canton, MA, USA Full-Time
Professional Diversity Network
Feb 07, 2026  
Part-Time After Hours Facilities Supervisor
Berklee College of Music Job Description: The Library at Berklee plays a vital role in student success, creativity, and exploration. Through the Stan Getz Library, the Creative Technology Center (CTC), and the Albert Alphin Library at the Boston Conservatory at Berklee, the Library provides welcoming spaces, innovative services, and access to resources that support students' academic and artistic work. Berklee is seeking an After-Hours Facilities Supervisor to help ensure these spaces continue to thrive during evenings and weekends. Reporting to the Associate Director of User Experience and Operations, this 25-hour, part-time role serves as the senior Library representative after hours. The Supervisor oversees facilities operations, supports and supervises student employees, and ensures smooth opening and closing procedures across three locations on Berklee's Boston campus. This role works closely with daytime professional staff, Public Safety, and students to address...
Professional Diversity Network Boston, MA, USA Part-Time
Professional Diversity Network
Jan 29, 2026  
Member Service Advocate, Public Plans-18
Point32Health, Inc. Who We Are Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We've had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it's at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about...
Professional Diversity Network Canton, MA, USA Full-Time
Professional Diversity Network
Jan 29, 2026  
Member Service Advocate-1
Point32Health, Inc. Who We Are Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We've had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it's at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about...
Professional Diversity Network Canton, MA, USA Full-Time
Professional Diversity Network
Jan 28, 2026  
Supervisor, Member Services
Point32Health, Inc. Who We Are Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We've had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it's at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about...
Professional Diversity Network Canton, MA, USA Full-Time
Professional Diversity Network
Jan 17, 2026  
Technical Buyer II
PerkinElmer Responsibilities Location Woburn, MassachusettsUS Job ID REQ-056597 Covaris, Inc. is a biotech company headquartered in Woburn, Massachusetts. Covaris has developed the Adaptive Focused Acoustics (AFA) technology platform, which enables pre-analytical sample preparation, enabling the extraction, purification, and collection of nucleic acids, proteins, and metabolites from a wide variety of samples. Covaris AFA technology is the gold standard for DNA fragmenting for Next-Generation Sequencing. Covaris products have unique and competitive advantages for Genomics, Proteomics, and Epigenomics research scientists. Summary: Responsible for supporting the daily purchasing and strategic sourcing activities within our life sciences manufacturing and research operations. This role focuses on sourcing production materials for instrumentation, consumables, and reagent manufacturing within an ISO 13485-compliant environment. The Buyer collaborates closely with New...
Professional Diversity Network Woburn, MA, USA Full-Time
Professional Diversity Network
Jan 06, 2026  
Summer Programs Assistant Resident Director (Temporary)
Berklee College of Music Job Description: The Summer Programs Assistant Residence Directors (SPARDs) serve to provide structure and support for the various Summer Programs offered at Berklee College of Music and Boston Conservatory at Berklee. The primary responsibilities of the SPARDs include but are not limited to: training, support, and supervision of a team of Resident Assistants, serving as a member of the Crisis Response Team, oversight of high-school aged program participants, and management (in conjunction with supervisor) of a residential area of campus. Exciting opportunity to gain experience in on call systems and crisis management. ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES: Live on-campus throughout Summer Programs Assist with implementing a training program for the Resident Assistants under the guidance of the full-time Summer Programs Staff and Area Supervisors. Provide supervision to the Summer Resident Assistant team, which includes...
Professional Diversity Network Boston, MA, USA Full-Time
Professional Diversity Network
Jan 06, 2026  
Summer Programs Area Supervisor (Temporary)
Berklee College of Music Job Description: Essential Duties and Responsibilities Assist with the overall administration and daily operation of on campus residence halls. Expected to reside on campus throughout employment with Summer Programs. Assist with staff move-ins at the start of summer. Manage a team of housing & student life professionals to ensure student safety, engagement and building oversight. Collaborate on any issues surrounding the housing assignment process for all summer programs. Assist with Summer Programs check-ins and move-outs. Serve as an escalation contact for students and parents with housing concerns Assist the Director and Associate Director of Summer Programs Student Life in documenting all major processes and reports. Follow up on open work orders and the status of ongoing facilities concerns. Provide orientation, training, supervision and regular evaluation of assigned building staff. Conduct weekly...
Professional Diversity Network Boston, MA, USA Full-Time
Professional Diversity Network
Oct 18, 2025  
Skating School Instructor
Babson College Job Summary: The Skating School Instructor is responsible for providing skating instruction to students following the Learn to Skate USA program. Essential Responsibilities: Responsible for reporting to all scheduled classes and having lesson plans prepared prior to class start. Follows Learn to Skate Program and Learn to Play Program requirements and formats. Keeps accurate attendance records on all students. Notifies supervisor if any accidents occur and brings the student to the first aid room. Completes periodic evaluations for students to ensure proper level assignment. Answers parent questions and performs equipment checks as requested. Assumes additional responsibilities as required. Job Requirements: Learn to Skate USA membership required Minimum Level of Education Required None Required; Professional Skating Instructor continuing education preferred Minimum Level of Experience Required Coaching experience preferred, but not required...
Professional Diversity Network Wellesley, MA, USA Part-Time
Professional Diversity Network
Sep 26, 2025  
Skating School Instructor
Babson College The Skating School Instructor is responsible for providing skating instruction to students following the Learn to Skate USA program. WHAT YOU WILL DO Responsible for reporting to all scheduled classes and having lesson plans prepared prior to class start. Follows Learn to Skate Program and Learn to Play Program requirements and formats. Keeps accurate attendance records on all students. Notifies supervisor if any accidents occur and brings the student to the first aid room. Completes periodic evaluations for students to ensure proper level assignment. Answers parent questions and performs equipment checks as requested. Assume additional responsibilities as required. YOUR TEAM WILL INCLUDE N/A WHAT EDUCATION AND SKILLS YOU WILL NEED Learn to Skate USA membership required. Professional Skating Instructor continuing education preferred. Excellent communication skills. Excellent interpersonal skills. Strong customer service skills....
Professional Diversity Network Wellesley, MA, USA Part-Time
AVL North America
Feb 14, 2026  
Project Engineer II - DRE Featured
AVL Mobility Technologies, Inc. (MTI) forges new ideas, creating exciting breakthroughs, and providing mobility solutions for combustion engines, transmissions, hybrid applications, fuel cell, battery, ADAS/AD, data intelligence, and embedded systems for all types of vehicles. Our mission is to be the leading engineering consultancy providing excellence and sustainable mobility solutions to North America and the world as a key member of the global AVL network to help improve vehicle safety and reduce emissions.    MTI is looking for a motivated engineer to join our team. We are specifically looking for a Project Engineer II - DRE to provide technical, program, and account management expertise to cross-functional business development and engineering program team execution activities.    Applicants must be currently authorized to work in the United States on a full-time basis. Employer will not sponsor an applicant for a work visa for this position.   Roles: Plans and...
AVL North America Plymouth, MA, USA
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