24 client support associate jobs found

About this role Team Overview Production Solutions, within the Data Solutions pillar of Aladdin Data, is responsible for the technical configuration, day-to-day user support, and overall client experience of Aladdin's Data & Analytics enterprise platform. This platform serves as a utility-grade data factory and service toolkit designed to meet the diverse needs of the Aladdin community. The team partners closely with Operations and Engineering to enable products and features for clients. Key areas of focus include expanding the enterprise data asset catalog, developing institutional data domain expertise, enhancing data quality intelligence, and extending data solutions capabilities to solve complex client data challenges. Through direct engagement with vendors and business partners, the team helps ensure the Data & AI organization continues to deliver exceptional client experiences and business value in a rapidly evolving market. Role Description The Production...

About this role Job Description BlackRock's business is investing on behalf of our clients, from large institutions to parents and grandparents, doctors and teachers who entrust their savings to us. We are committed to our client - period. Our promise is to offer them the clearest thinking about what to do with their money and the products and services they need to secure a better financial future. That is why investors of all kinds have made us the world's largest asset manager, entrusting us with trillions of dollars, and this is why companies, institutions and global governments come to us for help with meeting their biggest financial challenges. About Aladdin & Aladdin Accounting BlackRock runs on Aladdin , a unified investment management platform integrating risk analytics, portfolio management, trading, operations, and accounting for informed decisions. Aladdin Accounting extends this capability, delivering a single front-to-back platform with...

About this role Provides ongoing client service to clients, including responding to ad hoc client questions and issues. Provides product and service information to clients and may be involved in identifying upselling opportunities to maintain and increase income streams. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in...

About this role Aladdin Client Experience - Client Success Specialist Required Experience: Experience in financial services, with the following capabilities: Analytical approach Basic or intermediate coding and programming skills Verbal and written communication Critical thinking Multitasking and time management Purpose and Scope: Every day, Client Success Specialists tackles the hardest, most sophisticated problems in FinTech. We utilize our in-depth understanding of Aladdin, our clients' businesses, and the investment management process to provide world-class service to our growing, global client base. Our team members come from different majors and bring diverse skills and experiences to the table, but we share a serious passion for solving tough problems and keeping our clients happy. Our team is known for being industry experts with a reputation for getting the job done. As a team of 170+ strong globally, we... Deliver exceptional...

About this role Internal Audit Internal Audit's primary mission is to provide assurance to the Board of Directors and Executive Management that BlackRock's businesses are well managed and meeting strategic, operational and risk management objectives. The team engages with senior leaders and all of BlackRock's individual business units globally to understand and advise on the risks in their business, evaluate the effectiveness of key processes and assist in the design of best practices that can improve their results. Internal Audit reports directly to the Audit Committee of the Board of Directors, and our work builds confidence that BlackRock will meet its obligations to clients, shareholders, employees and other stakeholders. Business Audit With teams in the US, Europe, and Asia, the Business Audit Team performs audits covering all BlackRock business units, including investment management, risk management, operations, finance, legal and compliance, and client businesses....

About this role Are you an Investment Accounting professional searching for an exciting, significant, multi-faceted opportunity with the world's largest asset manager? If you pride yourself on building positive relationships, developing process solutions and bringing strategic visions to fruition, then look no further! BlackRock is pursuing an Associate to become a part of the team. We recognize that strength comes from diversity, and will accept rare skills, eagerness, and passion. All the while supporting the freedom to grow authoritatively and as an individual. We know you want to feel valued every single day and be recognized for contributions! At BlackRock, we strive to equip our employees and actively engage their involvement in our success. Our technology and services empowers millions of investors to save for retirement, pay for college, buy a home and improve their financial well-being. Join the team and experience what it feels like to be part of an organization that...

About this role Aladdin Data - Solutions manages the continuous changes and development of Aladdin's enterprise analytics data assets and production solutions and is responsible for the implementation of data and analytics solutions for BlackRock businesses and Aladdin clients. The Aladdin Data platforms and services are designed to deliver industry leading investment data and risk analytics content to the Aladdin community, including BlackRock as the largest client. The primary users include investors, risk managers, compliance officials, investment operations, and technology teams for broader organization applications. We are proud to supply the data products and solutions to meet the evolving needs of portfolio management, risk and performance analysis, investment compliance, regulatory reporting, client reporting and beyond. Our Data Implementation team of data solutions specialists covers end-to-end Aladdin data flows from vendor and client input data sets...

About this role Purpose and Scope We are seeking a dynamic Specialist with a proven track record in data integration and data conversion to join our growing Integration Solutions Practice. This role is pivotal in scaling our projects across various asset classes and front-to-back Aladdin services, employing Aladdin's Studio platform and its robust capabilities in data integration and onboarding - which include file-based mechanisms, APIs, and the Aladdin Data Cloud. This is a client-facing position offering an opportunity to collaborate with a broad range of internal stakeholders at BlackRock. Main Function As an Integration Solutions Specialist for the Aladdin Platform, you will play a crucial role on Aladdin client projects in orchestrating specific technology channels that cover client activities related to data integration and data conversion or onboarding. You will be responsible for driving our project channels, providing best practice guidance to our clients'...

About this role About BlackRock Elevate your career by joining the world's largest asset manager! Thrive in an environment that promotes positive relationships and recognises outstanding performance! We know you want to feel valued every single day and be recognised for your contribution. At BlackRock, we strive to empower our employees and effectively engage your involvement in our success. With over USD $10 trillion of assets we have an outstanding responsibility: our technology and services empower millions of investors to save for retirement, pay for college, buy a home and improve their financial well-being. Team Overview The Private Valuation Team within Alternative Operation supports the investment valuation function for private, illiquid investments acting as the interface between the investment professionals, external valuation providers, accounting outsource providers, auditors, and Global Fund Services. The team focuses on adding value by providing...

About this role About BlackRock BlackRock's purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals . About Client Experience Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars: 1. Client Experience Delivery , client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform, 2.Wealth, differentiated capability for both Whole Portfolio and Wealth clients & products, respectively, 3.Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and 4.Client Experience...

About this role GAAPS Alternatives | Analyst/Associate Client Services | Edinburgh About BlackRock Elevate your career by joining the world's largest asset manager! Thrive in an environment that fosters positive relationships and recognises outstanding performance! We know you want to feel valued every single day and be recognised for your contribution. At BlackRock, we strive to empower our employees and effectively engage your involvement in our success. With over USD $10 trillion of assets we have an outstanding responsibility: our technology and services empower millions of investors to save for retirement, pay for college, buy a home and improve their financial well-being. Team Overview We are active in all asset classes and connect them in ways other firms can't match, organizationally aligning under a single leadership across products and adhering to a common operating process across the assets consisting of real estate, infrastructure, credit, private equity and...

About this role At BlackRock, technology underpins everything we do. AI is a core strategic priority for the firm, embedded across Aladdin and our investment, client, and operational platforms. We are seeking an AI Infrastructure Engineer to help build and operate the foundational infrastructure that enables AI systems to scale safely, securely, and reliably across the enterprise. This role sits within Aladdin Platform Engineering and focuses on the infrastructure and platform services required to support machine learning models, large language models (LLMs), and emerging AI capabilities in production. The successful candidate will work closely with AI Engineers, Data Scientists, Platform Engineers, Security, and Product partners to deliver resilient, cloud native AI platforms in a highly regulated environment. Key Responsibilities Design, build, and operate AI focused infrastructure platforms supporting model...

About this role BlackRock is one of the world's preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions - from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world's capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs. Business Unit Overview: Blackrock's Compliance Department implements and manages processes and controls aimed at protecting Blackrock from regulatory, legal, and reputational risks. It also provides client focused advice in accordance with relevant...

About this role Want to use your unique background to make an impact on the clients we service in a culture that thrives on quality, innovation, collaboration and accountability? Look no further! At BlackRock, we are seeking a Transfer Agency Services Associate who is curious, collaborative, analytical, and passionate to become part of our team! We recognize that strength comes from diversity, and will value your rare skills, inquisitiveness, and passion while giving you the opportunity to grow professionally and as an individual. Team Overview Transfer Agency Services (TAS) is a global team and is part of Global Accounting and Product Services (GAAPS) within Business Operations and Technology. This group is responsible for Institutional and Commingled fund accounting, Fund Board management, Portfolio & Regulatory Compliance, Transfer Agent and operational infrastructure oversight for BlackRock's commingled funds (registered and unregistered). In addition, the teams...

About this role BlackRock Aladdin Data is entrusted with maintaining all data integral to the investment decision process for BlackRock the house and our proprietary Aladdin® end-to-end investment platform. Aladdin Data closely partners with its stakeholders, such as Portfolio Management, Global Capital Markets, Relationship Management, Portfolio Compliance, Risk Analytics, Regulatory Reporting, and others, to ensure their business data needs are met accurately, timely, and efficiently. The Aladdin Data philosophy is anchored on BlackRock's cornerstone principles: Innovation, Fiduciary focus, Passion for Performance, Emotional Ownership, and the unified purpose of One BlackRock. Through that lens, we strive to build value for our clients by understanding their needs, the markets, and using technology to create best in class solutions. We are looking for a high performing individual to join the Data Client Services team, which is a centralized group responsible for...

About this role Business u nit o verview: UK Wealth A dvisory is a key client business within BlackRock, responsible for the sales and distribution of the breadth and depth of BlackRock's platform, technology and products. The business is dedicated to selling our active, index, multi - asset and private markets capabilities, alongside activating our market leading portfolio analytics technology, provided by Aladdin Wealth Technology. The scaled distribution sales team is responsible for driving commercial impact with financial advisers and wealth managers. The team is responsible for driving commercial impact with independent financial advisers , adopting AI and portfolio analysis tools like Portfolio 360, to deliver high-quality sales engagement. Job purpose: The role will be critical in shaping and delivering the business's long term commercial ambition in the region , in an exciting and dynamic part of the...

About this role We're looking for an SRE with strong Kafka experience and a deep understanding of SRE best practices. You'll combine hands‑on technical improvements with the ability to delegate work effectively to EventBus developers. You'll collaborate closely with the EventBus, Kafka, Telemetry, and Incident Response teams, while also working independently to improve monitoring, reduce noise, strengthen alerting, and track remediation progress. This role sits at the centre of a global platform used by hundreds of developers and joins a fast‑growing, experienced SRE group based in Edinburgh. About the Team The Aladdin EventBus is built on Kafka and enables teams to publish and subscribe to distributed events in near real time. As part of the Aladdin Graph group-a core Platform Engineering function-the EventBus team supports developers across the firm in designing, building, and operating event‑driven and API‑based systems. EventBus is now a critical dependency for key...

About this role The Access & Identity Management (AIM) team is a critical component of Global Information Security and is responsible for controlling and maintaining secure access across the technology estate. The team ensures that all users have appropriate access to technology systems and resources within the Firm. The AIM administrator is responsible for user administration functions across all technology platforms and applications, including: Provisioning all aspects of the employee lifecycle including hiring, transfers, and terminations. Managing user accounts, permissions and entitlements in Microsoft Active Directory, Exchange, UNIX, Cloud (Microsoft Azure, AWS, GCP), 600+ business applications and BlackRock's state-of-the-art trading and asset management platform, Aladdin. Project work relating to system migrations and onboarding new systems to AIM management. Knowledge/Experience: Knowledge of enterprise-level Identity Management systems (e.g....

About this role We are looking for an innovative hands-on technologist to run Data Operations for one of the largest global FinTech's. This is a new role that will transform how we manage and process high quality data at scale and reflects our commitment to invest in an Enterprise Data Platform to unlock our data strategy for BlackRock and our Aladdin Client Community . A technology first min dset, to manage and run a modern global data operations function with high levels of automation and engineering, is essential . This role requires a deep understanding of data, domains, and the associated controls . Key responsibilities : T he ideal candidate will be a high-energy, technology and data driven individual who has a track record of leading and doing the day to day operations. Ensure on time high quality data delivery with a single pane of glass for data pipeline observability and support Live and breathe best practices of data ops such as culture, processes and...

About this role Enterprise Infrastructure is responsible for the infrastructure elements of a firm's technology department, and "cross-firm" infrastructure coverage, including infrastructure generalists, telecommunication systems, and network administrators. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office...