39 client service manager jobs found

About this role Purpose of Position : The Outsourced Provider Services provides accounting & reporting services to over 30 accounting clients. We provide services including the preparation of monthly accounting packages and quarterly footnote schedules, reconciliation of cash and positions, and calculation of portfolio performance. The Reconciliation Analyst will be responsible for reconciling cash balances, transactions and positions, researching and timely resolving differences, preparing reconciliations, and recommending and implementing operational improvements to ensure efficient and accurate processes on behalf of the Insurance Accounting clients. Primary Responsibilities Include : Completing day to day assigned tasks, including, control reports, cash and position break resolution, inbox and dashboard monitoring, client and portfolio data maintenance, and daily subscription/redemption activity. Providing high quality client service externally and internally....

About this role About OPS Reconciliation The Outsourced Platform Services Reconciliation Team is a dedicated group of professionals who ensure that all BlackRock cash & position data are accurate for critical processes including investment management, analytics, compliance, and regulatory. Cash & Position types include, but are not limited to, equities, fixed income, OTC derivative positions (swaps, swaptions, FXs, and synthetics) and collateral. We provide information services and solutions in supporting this business. The roles and responsibilities will include actively handling risk and exposure for BlackRock by ensuring the investment book of record is reconciled with the custodian, manager, client and/or prime record holders daily. The role requires an understanding of the mechanics of the reconciliation process, exception management, troubleshooting issues, driving innovative enhancements, data analysis, maintaining documentation, assisting management in leading...

About this role Reconciliation Associate The Outsouced Platform Services Recon Team is a dedicated group of professionals who ensure that all BlackRock cash & position data are accurate for critical processes including investment management, analytics, compliance, and regulatory. Cash & Position types include, but are not limited to, equities, fixed income, OTC derivative positions (swaps, swaptions, FXs, and synthetics) and collateral. We provide information services and solutions in supporting this business. The roles and responsibilities will include actively handling risk and exposure for BlackRock by ensuring the investment book of record is reconciled with the custodian, manager, client and/or prime record holders daily. The role requires an understanding of the mechanics of the reconciliation process, exception management, troubleshooting issues, driving innovative enhancements, data analysis, maintaining documentation, assisting management in leading...

About this role Company Description HPS Investment Partners, a part of BlackRock, is a leading global, credit-focused alternative investment manager that seeks to provide creative capital solutions and generate attractive risk-adjusted returns for our clients. We manage various strategies across the capital structure, including privately negotiated senior debt; privately negotiated junior capital solutions in debt, preferred and equity formats; liquid credit including syndicated leveraged loans, collateralized loan obligations and high yield bonds; asset-based finance and real estate. The scale and breadth of our platform offers the flexibility to invest in companies large and small, through standard or customized solutions. At our core, we share a common thread of intellectual rigor and discipline that enables us to create value for our clients. HPS was established in 2007 as a unit of Highbridge Capital Management, LLC ("HCM"), a subsidiary of JPMorgan Asset Management...

About this role Aladdin is BlackRock's end-to-end investment platform. Just like the markets and users it services, it is sophisticated and constantly evolving: • Home to over $20 trillion in assets under management • Over 300 unique clients • A rapidly growing client base that includes close to 50,000 users • Presence in over 50 countries • Over 1,500 engineers dedicated to developing Aladdin Our clients include some of the world's most sophisticated asset managers, insurance companies, banks, treasuries, pension funds, and sovereign wealth funds. Business Unit Overview: The ACX team is a front-end client team sitting at an intersection of finance and technology, and this unique role is designed for professionals driven to solve complex investment and analytical challenges, manage and grow key client relationships, and actively contribute to the firm's commercial and business objectives. As a business, we tackle the hardest, and the most sophisticated problems in...

About this role About BlackRock and Aladdin BlackRock is the world's leading investment management firm. Our purpose is to help more and more people experience financial well-being. Being a part of BlackRock means being a part of a community of smart, driven people who are pursuing some of the world's most sophisticated financial challenges. Our founder-led culture has maintained its result-oriented feel - we work hard, we work as a team, and we work with purpose. At the same time, we believe in investing in our people - creating an environment where employees feel valued, supported, and empowered to grow their careers. Aladdin is our operating platform that combines sophisticated risk analytics with comprehensive portfolio management, trading, and operations tools to power informed decision-making by investment professionals. It unites client data, operators, and technology needed to manage transactions in real time through every step of the investment process. Aladdin is a...

About this role The Team is seeking an RFP Associate to support the completion of standard RFIs, Request for Proposals ("RFPs") and due diligence questionnaires ("DDQs"). The successful candidate will be part of a team responsible for providing quality and concise responses to DDQs and coordinating the completion of new business ETFs requests, while being cross trained to support U.S. retail products, including mutual funds, collective investment trust funds, SMA, Models and 40 Act subadvised funds. This role presents an excellent opportunity to get exposure to different areas of the business and gain a wealth of knowledge about BlackRock, its position in the market and the products we manage. The ideal candidate has strong writing and communication skills and previous experience working in a fast-paced global financial services firm on RFP and similar documents. Key Responsibilities: Coordinate the completion of new business RFPs and client DDQs. Ensure timely and...

About this role Are you an Investment Accounting professional searching for an exciting, significant, multi-faceted opportunity with the world's largest asset manager? If you pride yourself on building positive relationships, developing process solutions, and bringing strategic visions to fruition, then look no further! BlackRock is pursuing a Vice President to become a part of the team. We recognize that strength comes from diversity, and will accept rare skills, eagerness, and passion. All the while supporting the freedom to grow authoritatively and as an individual. We know you want to feel valued every single day and be recognized for contributions! At BlackRock, we strive to equip our employees and actively engage their involvement in our success. Our technology and services empowers millions of investors to save for retirement, pay for college, buy a home and improve their financial well-being. Join the team and experience what it feels like to be part of an organization...

About this role Company Description HPS Investment Partners, a part of BlackRock, is a leading global, credit-focused alternative investment manager that seeks to provide creative capital solutions and generate attractive risk-adjusted returns for our clients. We manage various strategies across the capital structure, including privately negotiated senior debt; privately negotiated junior capital solutions in debt, preferred and equity formats; liquid credit including syndicated leveraged loans, collateralized loan obligations and high yield bonds; asset-based finance and real estate. The scale and breadth of our platform offers the flexibility to invest in companies large and small, through standard or customized solutions. At our core, we share a common thread of intellectual rigor and discipline that enables us to create value for our clients. HPS was established in 2007 as a unit of Highbridge Capital Management, LLC ("HCM"), a subsidiary of JPMorgan Asset Management...

About this role Are you interested in building innovative technology that crafts the financial markets? Do you like working at the speed of a startup, and solving some of the world's most exciting challenges? Do you want to work with, and learn from, hands-on leaders in technology and finance? At BlackRock, we are looking for Software Engineers who like to innovate and solve sophisticated problems. We recognize that strength comes from diversity, and will embrace your outstanding skills, curiosity, and passion while giving you the opportunity to grow technically and as an individual. We invest and protect over $11.6 trillion (USD) of assets and have an extraordinary responsibility to our clients all over the world. Our technology empowers millions of investors to save for retirement, pay for college, buy a home, and improve their financial well-being. Being a technologist at BlackRock means you get the best of both worlds: working for one of the most sophisticated...

About this role Overview The Director of the Engineering Alternative Data Pipeline Chapter leads a global team of talented engineers who are responsible for building and maintaining the core infrastructure that ingests data and transforms it into investable portfolios. You will support, maintain, design, develop, and deploy scalable and reliable systems that process into multiple Aladdin BlackRock and client instances every day. Partner with a wide range of product, technical, business and leadership stakeholders to define and build the future state for Alternative data at BlackRock. Responsibilities Manage, mentor, and grow a team of alternative data pipeline engineers, ensuring high performance and career development. This includes hiring, onboarding, coaching, and providing feedback to the team members. Establish and enforce best practices, code quality standards, agile development methods, CI/CD procedures and testing frameworks for pipeline development....

About this role The Learning Multimedia & AI Production Associate is the creative engine of the Scaled Learning Team in Mumbai , responsible for driving digital learning content production in a wide variety of topics - ranging from asset management to compliance . This role focuses on the deployment of the AI-based authoring toolkit to reduce traditional production hours while significantly increasing learner engagement. You will be responsible for replacing text-heavy, static content with high-fidelity interactive simulations, AI-driven avatars, and motion graphics that simplify complex financial concepts. What you need to succeed in this role: Ability to plan training with strong creative vision. Quick understanding of new subject matter with the ability to quickly demonstrate creative vision in storyboard s to the stakeholders . Experience creating reusable training templates. Proactive approach and current knowledge of interactive training design....

About this role About Aladdin Data (AD) At BlackRock, Data is the core of everything we do. The ability to acquire, store, analyze, and extract insight from data fuels our competitive edge. The Aladdin Data (AD) team drives this data ecosystem, ensuring that BlackRock's data infrastructure powers smarter decisions for our clients and the business. About the Data Integrity Group (DIG) The Data Integrity Group (DIG) is the backbone of BlackRock's investment decision-making process. We manage critical security, market, and credit data, working closely with teams like Portfolio Management, Risk, and Compliance to ensure data accuracy and availability across our proprietary Aladdin® system. With over $30 trillion in AUM across six continents, DIG's work is fundamental to BlackRock's success. About this role We are seeking a Director of Engineering for the Data Integrity Group (DIG) to lead the intersection of reference data operations, platform engineering, and data...

About this role Role Description We are looking for a Data Platform Managed Services & Operations Lead to manage the client experience and scale Data operations for both BlackRock teams and clients. This includes onboarding data pipelines, operational support, incident management and problem management. This role will manage the client experience and ensure high availability, reliability, and performance of enterprise data platforms while enabling seamless onboarding of new use cases and clients. You will act as the bridge between engineering, business stakeholders, and operations teams to deliver stable and scalable data services. Key Responsibilities Platform Operations & L1 Support • Lead and manage L1/L2 operations for the Data Platform. • Ensure 24x7 monitoring, alerting, and first-level incident response. • Define and track SLAs, SLOs, and KPIs for platform performance. • Drive operational excellence and continuous improvement • Maintain SOPs,...

About this role About the team BlackRock Index Services (BIS) is responsible for the design, development, and administration of Fixed Income, Equity & Multi-Asset indices for internal and external clients. Our success hinges on producing highly accurate, best-of-breed indices in a timely manner. BIS is looking for an experienced Lead Software Engineer to contribute to the design and implementation of our next generation Equity, Fixed Income & Multi-Asset Index calculation, simulation and delivery platform. Role Responsibilities • This role will be responsible for all aspects of software development, testing and support by harnessing modern development technologies • As a key member of our engineering team, you will be encouraged and empowered to bring your ideas forward to help shape our technology roadmap & solutions. • Collaborate with cross-functional teams to deliver innovative Indices • Convert high-level architecture to component...

About this role Business Description Our Investment Grade Research Team is searching for a Associate (Credit Research) to be based in Gurgaon/Mumbai. Strong financial modeling, analytical, and written and verbal communication skills are paramount. The candidate should be capable of undertaking surveillance credit coverage/ primary credit coverage of a defined list of issuers and work collaboratively with the team in New York. Generalists are encouraged to apply, although candidates with experience in covering Industrials and Auto sectors will be desirable. The role will be part of our Global Fixed Income team and will report into a manager locally. Responsibilities: Fundamental credit research on a defined list of Issuers. Ability to make an informed view on absolute credit risk along with risks and mitigants. Should be adept in writing Credit reports and able to highlight key investment criteria to make an informed decision. Would be responsible for...

About this role The Team: The Global Marketing & Digital Wealth organization at BlackRock is a forward-looking, globally connected team at the center of the firm's most high-impact priorities. We are architects of growth, working across functions and markets to unlock opportunities and accelerate outcomes for the business. In collaboration with both internal and external partners, we design the conditions for success-delivering next-generation campaigns, brand platforms, communications, training, and client experiences. Our work is powered by world-class centers of excellence spanning content strategy, research & analytics, and digital platforms & experiences. Role and Impact: The Global Digital Team, including Digital Data Platforms and Digital Experiences, is a fast-growing global function at BlackRock which seeks to engage a multi-trillion-dollar audience of investors, advisors, and institutions with our diverse range of investment products. We are at...

About this role When BlackRock started in 1988, its founders envisioned a company that combined the best of financial services with innovative technology. They imagined a business that would provide financial services to clients as well as technology services to other financial firms. The result of their vision is Aladdin, our industry leading, end-to-end investment management platform. With assets valued over USD $10 trillion managed on Aladdin by BlackRock alone, and over 150 other investment managers and asset owners using Aladdin, our technology empowers millions of investors to save for retirement, pay for college, buy a home and improve their financial wellbeing. About Aladdin Data (AD) Data is at the heart of Aladdin and increasingly the ability to acquire, store, analyze and gain insight from data has become a key component of what differentiates us. The Aladdin Data (AD) team is responsible for the data ecosystem within BlackRock. Our goal is to build and maintain a...

About this role Role Description The Learning Experience Designer is responsible for designing and developing effective and engaging learning experiences in various topics of mandatory and compliance trainings. This role collaborates with stakeholders to assess learning needs, applies instructional design principles, and manages the creation of digital learning with high efficiency, utilizing a team of elearning developers. Key Responsibilities: Manage the intake, approval and content creation processes of mandatory and compliance trainings globally Conduct needs assessments and analyze learning gaps through available data liaise with business and compliance stakeholders. Collaborate with the content sponsors, owners and SMEs to ensure meeting course objectives both from learning and business risk management perspectives. Implement and support blended learning strategies, incorporating digital and in-person elements. Evaluate the effectiveness of learning...

About this role Investment Accounting Data Management Associate BlackRock is o ne of the world's preeminent asset management firms and a best-in-class provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions - from meticulous fundamental and quantitative active management approaches aimed at maximizing out-performance to highly efficient indexing strategies designed to gain broad exposure to capital markets. Business Unit Overview: The Investment Accounting Group (IAG) provides accounting and regulatory data services to clients who have outsourced their accounting function to BlackRock. Our Accounting Services include the preparation and oversight of monthly accounting packages and support schedules, including regulatory returns and statutory reporting. As well as working with clients to deliver our services, the IAG team also...