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About this role O wn advanced operational support and stability for enterprise data platforms, acting as the primary L2/L3 interface for ETL/ELT pipelines, orchestration, observability, and Snowflake workloads . The role bridges execution and engineering, with accountability for incident resolution, platform reliability, and operational improvement . Key Responsibilities Own L 1 /L 2 operational support for production data platforms, including data lakes, streaming pipelines, and Snowflake-based analytics . Diagnose and resolve complex failures in ETL/ELT pipelines and orchestration frameworks , partnering with engineering where required . Actively manage incidents, including impact assessment, remediation coordination, and post incident documentation. Improve monitoring, alerting, and observability coverage , identifying gaps and driving instrumentation enhancements. Support onboarding of new pipelines and data products by...

About this role About Dynamics Solutions Center The Dynamics Solution Center (DSC) is BlackRock's centralized team responsible for the end-to-end management of the Microsoft Dynamics CRM platform across the enterprise. Our team's mission is to empower client-facing teams with capabilities that accelerate commercial outcomes and evolve the platform in step with user and client needs while providing a reliable and effective service in supporting the use of the MS Dynamics platform. We are focused on evolving, developing, and implementing MS Dynamics features through effective product strategy and platform engineering of the application as well as global user support for our 5,000+ user base. Role Overview We are looking for a Microsoft Dynamics Support Engineer to provide advanced functional and technical support for Microsoft Dynamics CRM applications across BlackRock's Sales and Service teams and their partner organizations. This role sits within the Dynamics Solution...