2 ai systems analyst jobs found

Fidelity Investments Job Description: Note: Fidelity is not providing immigration sponsorship for this position The Role Strategic Advisors Technology (SAT) is seeking a Senior Systems Analyst to play a vital role in one of Fidelity's critical strategic programs. In this role you will partner with Fidelity business stakeholders to understand their key business drivers and business requirements. This is not just about gathering requirements; it's about understanding the "why" behind them. You will then work with your Development Team and technology counterparts to translate these into user stories and deliver high quality, innovative and timely solutions. Collaborating with business stakeholders to gather and analyze business and functional requirements and confirm these via meaningful artifacts (Business Requirements documents, process flows, use cases, etc.) Performing cost-benefit analyses to ensure technology investments for the given business...

Creative Circle Our financial services client is looking for a Conversation Designer to join their team! This is a 40 hr/week, hybrid role. Candidates can be located in Westwood, MA, Charlotte, NC, Johnston, RI, Iselin NJ, or Plano, TX! The Conversation Designer will be responsible for creating, refining, and optimizing natural, human like voice interactions within our AWS Connect IVR system. This role will focus on designing intuitive conversational flows that enhance the customer experience and improve the effectiveness of our Voice Bot. Key Responsibilities: - Design conversational workflows and dialogue scripts for AWS Connect based IVR experiences. - Develop voice interaction models that align with business goals, customer needs, and best in class conversational design principles. - Collaborate closely with product, engineering, and operations teams to ensure smooth implementation of designed experiences. - Analyze call data and customer feedback to identify...