Customer operations jobs | Hire Veterans - The #1 Veteran Jobs Marketplace

Mar 24, 2026

Principal, Excellence, Sales Enablement

Workday Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company...

Professional Diversity Network Boston, MA, USA Full-Time

Mar 21, 2026

Chief Engineer - Vehicle Featured

AVL Mobility Technologies, Inc. (MTI) forges new ideas, creating exciting breakthroughs, and providing mobility solutions for combustion engines, transmissions, hybrid applications, fuel cell, battery, ADAS/AD, data intelligence, and embedded systems for all types of vehicles. Our mission is to be the leading engineering consultancy providing excellence and sustainable mobility solutions to North America and the world as a key member of the global AVL network to help improve vehicle safety and reduce emissions. MTI is looking for a motivated engineer to join our team. We are specifically looking for a Chief Engineer - Vehicle who is responsible for the technical delivery of large, multi-disciplinary projects. The Chief Engineer leads a team of project members, as assigned, to satisfy customer requirements and AVL's contractual obligations and serves as the technical authority on projects. Applicants must be currently authorized to work in the United States on a full-time...

AVL North America Plymouth, MA, USA

Mar 17, 2026

Manager, DSD Logistics Featured

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will support end-to-end logistics including all warehouse, transport operations, in terms of service, cost, health and safety, quality, food defense, sustainability, legal requirements and policies compliance. You will provide team leadership and direction for the logistics organization. In this role, you will implement logistics strategy and effectively execute operations to ensure optimum logistics solutions while supporting various routes-to-market, and balancing service and cost. You will work collaboratively with internal and external (third-party logistics vendors) business partners to ensure effective management, timely solutions and execution. How you will contribute You will: Be accountable for warehouse, transportation, international logistics (import/export) and co-packing operations Ensure the implementation of...

Mondelez International Haverhill, MA, USA Full-Time

Mar 12, 2026

Supervisor, DSD Delivery Featured

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. This position is required to be on-site in Elk Grove, CA The Supervisor, DSD Delivery is responsible for effectively driving execution against all core KPI’s. Additional responsibilities: Being directly engaged with the delivery drivers - provide ongoing coaching, working with customers, and managing the standard work processes for IDSD Delivery Pillar, while optimizing service and ensuring cost management. The Supervisor, DSD Delivery will act as the Driver Methods Lead supporting the first level of DMS meeting in the field. Scheduling routes to Drivers and ensure compliant with HOS/DOT (breaks, hours, etc.) KPIs: Driver Safety incidents/accidents, DUPH, OT%, Driver review and management of high-risk drivers across the branch. Secondary KPIs: ePOD %, outbound reporting completion (LPN work), pre/post trip compliance, % HCC...

Mondelez International Haverhill, MA, USA Full-Time

Jan 27, 2026

Control Room Operator (2nd Class Engineer) Featured

NE Renewable Power is made up of 7 Biomass electric generating power stations located in Maine, New Hampshire, and Massachusetts. These stations play a crucial role in supplying locally sourced renewable energy to the people of New England. Sprague brings over 150 years of energy operating experience to the operations of these facilities, and we’re hiring a Control Room Operator for the Fitchburg, MA location. Who we are: Sprague takes a collaborative, customer-centric approach to providing best-in-class energy products and related services throughout the Northeast. Founded in 1870, we pride ourselves on offering customers the expert solutions and high-quality service that help their businesses thrive in any market landscape. Sprague values innovation, safety, integrity and people. We know that our people are what set us apart from our competition, and we work hard to make sure each employee across our 20+ locations knows how important they are to our community. We...

Sprague Operating Resources LLC Fitchburg, MA, USA

Mar 24, 2026

Building Engineer

Lincoln Property Company The Building Engineer I is responsible for maintaining, operating, and troubleshooting building systems, including HVAC, plumbing, and electrical systems, focusing on performing routine maintenance tasks, responding to tenant requests, and ensuring systems operate safely under the guidance of senior engineers. Essential Duties and Responsibilities: Perform scheduled maintenance, repairs, and inspections of building systems; address service requests, including hot/cold calls, plumbing issues, and lighting repairs. Troubleshoot minor equipment malfunctions and escalate issues as needed. Replace light fixtures, filters, and other components as required. Maintain accurate records of inspections and equipment performance. Interact with tenants, contractors, and property managers and work closely with senior engineers and technicians to support smooth building operations and resolve tenant issues. Assist with preventive maintenance tasks and...

Professional Diversity Network Boston, MA, USA Full-Time

Mar 24, 2026

Associate Business Systems Specialist | Titleist

Acushnet Company Where Performance Meets Purpose Join a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose. What You Will Be Doing Join our team as an Associate Business Systems Specialist, where you'll play a key role in supporting and enhancing Acushnet's global ERP platform (AGS) and the systems that power Titleist sales and service. In this dynamic role, you'll help implement new functionality, create and validate program code, analyze business processes and leverage AGS/SAP to drive efficiency across golf ball, custom ball, club, and accessory operations. You'll design and maintain Cognos reports, collaborate with IT and business partners to test new system features, and develop COM/SCE personalizations and program panels in AGS/SAP to improve user interface...

Professional Diversity Network Fairhaven, MA, USA Full-Time

Mar 24, 2026

Records and Information Senior Manager

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary As a part of the Document Management team in the Quality, Compliance, and Oversight Office, the Records and Information Senior Manager is responsible for assisting with the creation and planning of the Agency records management program for both core mission and administrative records, regardless of medium or format at the MBTA. This position assists with overseeing, developing, and implementing policies and procedures necessary to...

Professional Diversity Network Boston, MA, USA Full-Time

Mar 24, 2026

National Accounts Representative

Acushnet Company Where Performance Meets Purpose Join a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose. What You Will Be Doing The National Accounts Representative serves as the primary internal liaison for high-volume, strategic national accounts, ensuring exceptional service delivery and full compliance with contractual obligations. This role manages end-to-end order administration and replenishment for golf balls, gloves, and accessories, coordinating closely with distribution, credit, and operations to ensure product availability, accurate order execution, and on-time delivery. Leveraging strong analytical skills and attention to detail, the representative proactively mitigates financial and operational risk, resolves billing issues and chargebacks, and...

Professional Diversity Network Fairhaven, MA, USA Full-Time

Mar 24, 2026

Assoc. Account Director (Bilingual Brazilian Portuguese)

Creative Circle Associate Account Director ***Brazilian or European Portuguese speakers strongly preferred*** Location: Boston, MA Scope: Permanent, Full-Time (Hybrid 2-3 days per week on site) Rate Range: $80K-$105K + Benefits Timeline for Hire: Within the next 3 weeks Job Description: Our client - an agency focusing on connecting brands with Gen Z and Millennial audiences through student ambassadorship programs - is searching for an Associate Account Director to drive strategic planning and execution for youth centered marketing programs, serving as the primary client partner while leading operations, reporting, and internal team oversight. You will be working on global initiatives across the US and Brazil. Candidates who are bilingual in English and Portuguese (Brazilian ideal, but European is OK!) will be best suited for the role. Prior management experience is required; in the position, you will be overseeing 2-3 junior level team members. Key...

Professional Diversity Network Boston, MA, USA

Mar 24, 2026

Quality Assurance Tech - Quality Assurance Tech I

Apex Systems, Inc. Job#: 3027110 Job Description: JOB TITLE: Quality Assurance Tech I DURATION: 9 MONTHS Location: ONSITE IN North Reading, MA PAY RATE: $28 - $38 HOURLY Job Description: Key Responsibilities Perform incoming, in-process, and final inspections of robotic assemblies, mechanical components, electronic assemblies, and packaging Execute dimensional, functional, and visual inspections using calibrated measurement tools (calipers, gauges, torque wrenches, customized measurement devices, etc.) Conduct First Article Inspections (FAI) and validate assemblies against engineering drawings, BOMs, and work instructions Record inspection results accurately in the MES system Follow and enforce Control Plan, QC Work Instruction and Standard Operating Procedures. Verify correct assembly of robotic subsystems including gantries, actuators, sensors, and camera modules Escalate build quality issues and concerns to the Quality Engineer...

Professional Diversity Network North Reading, MA, USA

Mar 24, 2026

Desktop Support Analyst

Goodwin Procter Join Goodwin's Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world's most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team - all business professionals at the firm - you'll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do. Here, we're not just supporting a law firm; we're partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we're proud to have been recognised as the "Best...

Professional Diversity Network Boston, MA, USA Full-Time

Mar 24, 2026

Payroll Business Systems Analyst (37032-TYUN)

MathWorks Summary MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding. MathWorks uses Workday HCM and Payroll, along with several supporting modules, to manage payroll operations. We are seeking a Payroll Business Systems Analyst to support and evolve our Workday Payroll platform. In this role, you will develop deep functional expertise in Workday Payroll and partner closely with Payroll, HR, HRIS, and Finance to ensure accurate, compliant, and wellcontrolled payroll operations. You will play a key role in evaluating system changes, supporting ongoing releases, improving processes, and ensuring payroll data integrity. MathWorks nurtures growth, appreciates inclusivity, encourages initiative,...

Professional Diversity Network Natick, MA, USA Full-Time

Mar 24, 2026

Associate Director- US Omnichannel/Digital Operations

Biogen About This Role You will join the North American Business Insights & Operations (BIO) team in Omnichannel Excellence to shape and advance the company's Omnichannel/Digital Operations strategy and capability roadmap. You will lead cross-functional alignment and change management to embed Omnichannel/Digital value across the enterprise, standardize best practices, and serve as a strategic bridge between business and technology functions. You will drive the development of new customer engagement capabilities-including activation of Next Best Action (NBA) personalization, day-to-day operational optimization implementation & workflows, and other Omnichannel capability advancements -while ensuring alignment with commercial goals, privacy regulations, and technical integrations. You will lead the development and optimization of processes, technology, and frameworks that empower cross-functional teams to deliver seamless, omnichannel experiences. Acting as a strategic...

Professional Diversity Network Cambridge, MA, USA Full-Time

Mar 24, 2026

Payroll Analyst

American Tower Corporation The Team The Payroll Analyst is responsible for supporting the accurate and timely processing of payroll while ensuring compliance with federal, state, and local regulations. This role partners closely with Human Resources ("HR"), Finance, Accounting, and Payroll leadership to resolve payroll issues, maintain data integrity, and support continuous improvement of payroll processes. What You Can Offer Us Support end-to-end payroll processing of biweekly U.S. payroll, including multi state, exempt and non-exempt populations with minimal errors and maximum efficiencies. Review payroll inputs for accuracy, including new hires, terminations, pay changes, timecards, and special earnings. Process off-cycle payrolls, corrections and retroactive pay calculations. Respond to employee payroll inquiries in a timely and professional manner. Maintain data integrity of U.S. payroll applications (ADP Portal, ADP Vantage, Equifax Unemployment)...

Professional Diversity Network Boston, MA, USA Full-Time

Mar 23, 2026

Store Manager - 24H400

Carter's, Inc. If you are a CURRENT Carter's employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter's Careers As a Store Manager, you and the team you lead will be the first face of the brand for growing families. You and the team you lead will be there to congratulate new parents and grandparents, introduce them to our new baby essentials, help prep them for the first day of school, and all the big and little moments on their parenting journey. We're looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educates themselves and their team on product styles, features, and benefits. You'll coach your teams to reach their potential, to become brand and product experts, and own their careers. What we love about Carter's: Carter's Inc. is the largest North American apparel retailer exclusively for babies and young...

Professional Diversity Network Dedham, MA, USA Full-Time

Mar 23, 2026

Assoc. Account Director (Bilingual - Portuguese)

Creative Circle Associate Account Director ***Brazilian or European Portuguese speakers strongly preferred*** Location: REMOTE! Duration: Through 2026 with strong likelihood of extension or conversion to permanent Hours per week: 40 hrs p/w Schedule: 40 hours per week, 8-4pm EST Rate Range: $40-$50 per hour ($80K-$105K for full-time if converted) Timeline for Hire: Within the next 3 weeks Job Description: Our client - an agency focusing on connecting brands with Gen Z and Millennial audiences through student ambassadorships & experiential marketing - is searching for an Associate Account Director to drive strategic planning and execution for youth centered marketing programs, serving as the primary client partner while leading operations, reporting, and internal team oversight. You will be working on global initiatives across the US and Brazil. Candidates who are bilingual in English and Portuguese (Brazilian ideal, but European is OK!) will be best suited...

Professional Diversity Network Boston, MA, USA

Mar 22, 2026

Media Analytics Manager - Web, Digital, Tagging

Creative Circle Our pharma client is seeking a Media Analytics Manager to join their team through end of 2026, 40 hours/week. This role is hybrid onsite 3 days a week in Boston, MA. Role Summary The Media Analytics Manager will join the Insights & Analytics team to support analytics operations, tagging governance, and channel performance reporting. This role ensures that data collected across digital touchpoints is accurately captured, structured, and made analytics-ready in alignment with enterprise measurement strategy. The candidate will work cross-functionally with analytics, marketing, agency, operations, and privacy partners to operationalize scalable and compliant data capture and measurement processes. The ideal candidate brings strong analytical capabilities, exceptional attention to detail, and a commitment to accuracy and data integrity. Top Must Have Skills 5+ years experience in digital marketing analytics operations and reporting Deep familiarity with...

Professional Diversity Network Boston, MA, USA

Mar 22, 2026

Conversation Designer - AWS Connect, Contact Flow design

Creative Circle Our financial services client is looking for a Conversation Designer to join their team! This is a 40 hr/week, hybrid role. Candidates can be located in Westwood, MA, Charlotte, NC, Johnston, RI, Iselin NJ, or Plano, TX! The Conversation Designer will be responsible for creating, refining, and optimizing natural, human like voice interactions within our AWS Connect IVR system. This role will focus on designing intuitive conversational flows that enhance the customer experience and improve the effectiveness of our Voice Bot. Key Responsibilities: - Design conversational workflows and dialogue scripts for AWS Connect based IVR experiences. - Develop voice interaction models that align with business goals, customer needs, and best in class conversational design principles. - Collaborate closely with product, engineering, and operations teams to ensure smooth implementation of designed experiences. - Analyze call data and customer feedback to identify...

Professional Diversity Network Westwood, MA, USA

Mar 22, 2026

Director of Production - Event Production

Creative Circle Our agency client is seeking a Director of Production to lead complex experiential programs and manage a high-performing production team in a fast-paced, collaborative environment. This leader will own the full lifecycle of live events strategy through reconciliation, while acting as a trusted, senior-level client partner. The ideal candidate brings extensive experience leading large scale event programs, managing teams, and improving systems. Key Responsibilities: - Lead end-to-end production for major live events, including A/V, staging, scenic, run-of-show, rehearsals, and onsite leadership. - Serve as a senior client partner, shaping program direction and building long-term trust. - Oversee scopes, budgets, timelines, and production workflows across multiple programs. - Identify risks, develop contingency plans, and ensure flawless onsite execution. - Strengthen production operations, improve processes, and drive adoption of new tools and technologies....

Professional Diversity Network Norwood, MA, USA Full-Time

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246 customer operations jobs found