2 analyst fraud detection and analytics jobs found

Creative Circle Our financial services client is looking for a Conversation Designer to join their team! This is a 40 hr/week, hybrid role. Candidates can be located in Westwood, MA, Charlotte, NC, Johnston, RI, Iselin NJ, or Plano, TX! The Conversation Designer will be responsible for creating, refining, and optimizing natural, human like voice interactions within our AWS Connect IVR system. This role will focus on designing intuitive conversational flows that enhance the customer experience and improve the effectiveness of our Voice Bot. Key Responsibilities: - Design conversational workflows and dialogue scripts for AWS Connect based IVR experiences. - Develop voice interaction models that align with business goals, customer needs, and best in class conversational design principles. - Collaborate closely with product, engineering, and operations teams to ensure smooth implementation of designed experiences. - Analyze call data and customer feedback to identify...

Fidelity Investments Job Description: Note: Fidelity will not provide immigration sponsorship for this position. The Role Do you want to join a team focused on developing Next-Gen capabilities in Technology Risk? The Enterprise Technology Risk group is seeking a passionate, driven and experienced professional to lead the Technology Risk Controls CoE team . This role is responsible for overseeing control management and control testing activities, including test execution, reporting, and control design and optimization. This strategic role will require strategic networking and relationship management skills to collaborate with various business units and risk teams, as well as a strong strategic mindset to develop and execute a control testing automation strategy. Additionally, keeping the team motivated and on track to meet program testing commitments is critical. Additional responsibilities include: Providing technical direction and professional guidance to...