2 virtual desktop infrastructure jobs found

About this role Technology & Operations BlackRock is one of the world's preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary, and individual investors around the world. BlackRock offers a range of solutions - from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world's capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs. Team Overview This person will be a member of a global Platform Services team that handles core Infrastructure Services for the firm. The Windows Server Team is responsible for the support and maintenance of the firm's...

About this role The team provides 24x7 support to C-level executives and their executive assistants, handling tasks such as installing, diagnosing, repairing, maintaining, and upgrading end-user hardware and software. The team is skilled in supporting a wide range of technologies, including PCs, VDIs, laptops, smartphones, tablets, MacBooks, Chromebooks, and home networks. Support is provided in person, by phone, or email, and includes phone/remote support, desk-side support, break/fix, move/add/change, AV support, and more. Other tasks include user outreach, asset tracking, and vendor coordination. Responsibilities: Respond to user inquiries, email, or phone-generated support calls Escalate high-impact problems while maintaining responsibility. Provide application support on multiple operating systems, including Windows 10/11, Office 365, Outlook mobile, and macOS. Support BlackRock Dell PCs, laptops, chrome books, smartphones, tablets, virtual desktops, printers,...