2 manager ticketing jobs found

About this role Role Description We are looking for a Data Platform Managed Services & Operations Lead to manage the client experience and scale Data operations for both BlackRock teams and clients. This includes onboarding data pipelines, operational support, incident management and problem management. This role will manage the client experience and ensure high availability, reliability, and performance of enterprise data platforms while enabling seamless onboarding of new use cases and clients. You will act as the bridge between engineering, business stakeholders, and operations teams to deliver stable and scalable data services. Key Responsibilities Platform Operations & L1 Support • Lead and manage L1/L2 operations for the Data Platform. • Ensure 24x7 monitoring, alerting, and first-level incident response. • Define and track SLAs, SLOs, and KPIs for platform performance. • Drive operational excellence and continuous improvement • Maintain SOPs,...

About this role Improve BlackRock's ability to enhance our retail sales distribution capabilities and services suite by creating, expanding and optimizing our data and data pipeline architecture. You will create and operationalize data pipelines to enable squads to deliver high quality data-driven product. You will be accountable for managing high-quality datasets exposed for internal and external consumption by downstream users and applications. Top technical / programming skills - Python, Java and Scala with ability to work across big data frameworks such as Spark, Hadoop Suite, PySpark, Hive, Cloud Data Platforms Preferably Snowflake and SQL. Experience working with flat files (e.g., csv, tsv, Excel), Database API sources is a must to both ingest and create transformations. Given the highly execution-focused nature of the work, the ideal candidate will roll up their sleeves to ensure that their projects meet deadlines and will always look for ways to...