3 manager ticketing jobs found

About this role Role Description We are looking for a Data Platform Managed Services & Operations Lead to manage the client experience and scale Data operations for both BlackRock teams and clients. This includes onboarding data pipelines, operational support, incident management and problem management. This role will manage the client experience and ensure high availability, reliability, and performance of enterprise data platforms while enabling seamless onboarding of new use cases and clients. You will act as the bridge between engineering, business stakeholders, and operations teams to deliver stable and scalable data services. Key Responsibilities Platform Operations & L1 Support • Lead and manage L1/L2 operations for the Data Platform. • Ensure 24x7 monitoring, alerting, and first-level incident response. • Define and track SLAs, SLOs, and KPIs for platform performance. • Drive operational excellence and continuous improvement • Maintain SOPs,...

About this role The Access & Identity Management (AIM) team is a critical component of Global Information Security and is responsible for controlling and maintaining secure access across the technology estate. The team ensures that all users have appropriate access to technology systems and resources within the Firm. The AIM administrator is responsible for user administration functions across all technology platforms and applications, including: Provisioning all aspects of the employee lifecycle including hiring, transfers, and terminations. Managing user accounts, permissions and entitlements in Microsoft Active Directory, Exchange, UNIX, Cloud (Microsoft Azure, AWS, GCP), 600+ business applications and BlackRock's state-of-the-art trading and asset management platform, Aladdin. Project work relating to system migrations and onboarding new systems to AIM management. Knowledge/Experience: Knowledge of enterprise-level Identity Management systems (e.g....

About this role About BlackRock: Are you interested in building innovative technology that crafts the financial markets? Do you like working at the speed of a startup, and solving some of the world's most exciting challenges? Do you want to work with, and learn from, hands-on leaders in technology and finance? At BlackRock, we are looking for Software Engineers who like to innovate and solve sophisticated problems. We recognize that strength comes from diversity, and will embrace your outstanding skills, curiosity, and passion while giving you the opportunity to grow technically and as an individual. We invest and protect over $11 trillion (USD) of assets and have an extraordinary responsibility to our clients all over the world. Our technology empowers millions of investors to save for retirement, pay for college, buy a home, and improve their financial well-being. Being a technologist at BlackRock means you get the best of both worlds: working for one of the most...