2 multi office jobs found

Description The Client Services Associate (CSA) role is responsible for internal and external client support and research as tasked. It is the responsibility of the CSA to conduct business within given accounts in such a manner that maximizes Tooling U-SME's long-term corporate sales and profit potential. As appropriate, the CSA responsibilities include (but are not limited to): MAJOR FUNCTIONS: Support (Incoming support questions, cases and escalating to the appropriate Client Success Manager, as necessary, Tier II). Responding to login information requests. • Answering support questions through the phone loop calls, and basic sales loop calls by qualifying caller. Custom Assessments (creation and beta testing of Custom Tests, Registering testers for Assessment tests) Account Maintenance, custom bundle creation & assigning to accounts, reactivating and/or closing accounts, management of expired accounts based on terms of contract obligations. General...

Description Responsible for the sale and management of a portfolio of products and services including tradeshows, events, media, sponsorship, and advertising. The Account Representative II will prospect new accounts and renew current accounts equally. This position plays an integral role in supporting SME's presence and exhibitor relationships for FABTECH, the leading event for metal forming, fabricating, welding, and finishing along with other premier events. MAJOR FUNCTIONS: Promote and sell new and existing exhibitor accounts Research and identify new prospect opportunities using technology tools, social media, newsfeeds, and other methods. Research and identify key contacts within new accounts. Cross-sell accounts into additional SME events and up-sell accounts into additional products offerings including sponsorships. Provide exceptional customer service to account base. Maintain a complete electronic record of sales activity in company CRM system...