2 associate director jobs found

Description The Client Services Associate (CSA) role is responsible for internal and external client support and research as tasked. It is the responsibility of the CSA to conduct business within given accounts in such a manner that maximizes Tooling U-SME's long-term corporate sales and profit potential. As appropriate, the CSA responsibilities include (but are not limited to): MAJOR FUNCTIONS: Support (Incoming support questions, cases and escalating to the appropriate Client Success Manager, as necessary, Tier II). Responding to login information requests. • Answering support questions through the phone loop calls, and basic sales loop calls by qualifying caller. Custom Assessments (creation and beta testing of Custom Tests, Registering testers for Assessment tests) Account Maintenance, custom bundle creation & assigning to accounts, reactivating and/or closing accounts, management of expired accounts based on terms of contract obligations. General...

Description Responsible for providing both strategic and hands-on technical leadership for SME's AI/ML, Generative AI, and modern data platforms, advancing SME's nonprofit mission to accelerate adoption of manufacturing technology and strengthen the manufacturing talent pipeline. The incumbent designs, builds, and deploys practical AI capabilities and governed data systems that enable SME insights, products, and services-including workforce development initiatives-while serving as an advisor under the direction of the Director to internal leaders, members, partners, and manufacturers. A critical component of this role is end-to-end delivery: translating manufacturing-focused opportunities into secure, production-grade AI solutions (including traditional ML and LLM-enabled applications), building the underlying data foundation to support analytics and decision-making, and providing client-facing consulting services that demonstrate measurable value and responsible use of AI. The...