12 service desk analyst jobs found

About this role Are you a highly motivated professional interested in building a career in FinTech? Can you shape and enhance clients' investment processes? Do you thrive on working with clients and internal teams to solve complex problems? Can you deliver in a fast-paced environment and demonstrate resilience in the face of challenges? If this sounds like you, then join our Aladdin ® business. As a member of one of BlackRock's fastest growing areas you will have the technical and client-facing skillset to work on the complete investment lifecycle - leveraging cutting edge technology to help some of the largest institutions and investors in the world. In this role, you will: Own the comprehensive oversight and delivery of service for clients of the Aladdin ® business, connecting multiple partner teams to deliver a cohesive client experience Be recognized as an escalation point for critical issue at day to day support. Lead relationships with client teams,...

About this role BlackRock is one of the world's pre-eminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions - from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world's capital markets. Technology and Operations ("Tech & Ops") is responsible for the development of the firm's operating infrastructure to support BlackRock's investment businesses worldwide. Tech & Ops establishes and coordinates operational procedures internally and externally with clients, custodians, accounting agents, prime brokers, broker-dealers, and other vendors and is responsible for managing BlackRock's relationships. Team Overview Client Experience Delivery unites the client-facing...

About this role Service Innovation Desk (SI Desk) The S Desk is a new function in the firm's global Client Experience organization that will bring greater efficiency to how we service our clients. It is a key enabler for our CX strategy and a critical component of BlackRock's client experience evolution. Our team members span the globe, with a presence in Edinburgh, Budapest, and Atlanta. Come join us as we build the function! The Opportunity As a member of the SI Desk, you will be responsible for resolving service tasks and addressing the needs of our institutional clients and third parties. Importantly, you will also identify ways in which we can improve our internal processes and find opportunities for leveraging systems and tools to enhance how we carry out our client service work. The role provides a terrific opportunity to learn about the asset management industry, our firm, and the clients we serve. Key Responsibilities of the Role: Ensure timely and...

About this role Are you an investment operations professional searching for an exciting opportunity to join a world class asset manager? If you pride yourself on building positive relationships and being part of a hardworking team with elevated performance, look no further! BlackRock is pursuing an Analyst to join our team. You will benefit from our team who recognizes that strength comes from diversity, and will embrace your skills, enthusiasm, and passion. Technology & Operations(T&O) is responsible for the firm's worldwide operations across all asset classes and geographies. The operational functions are aligned with clients, products, fund structures and our third party provider networks. Global Investment Operations(GIO),function within T&O, is responsible for the development of the firm's operating infrastructure to support BlackRock's investment businesses worldwide. GIO spans Trading & Market Documentation, Transaction Management, Collateral Management...

About this role The team provides 24x7 support to C-level executives and their executive assistants, handling tasks such as installing, diagnosing, repairing, maintaining, and upgrading end-user hardware and software. The team is skilled in supporting a wide range of technologies, including PCs, VDIs, laptops, smartphones, tablets, MacBooks, Chromebooks, and home networks. Support is provided in person, by phone, or email, and includes phone/remote support, desk-side support, break/fix, move/add/change, AV support, and more. Other tasks include user outreach, asset tracking, and vendor coordination. Responsibilities: Respond to user inquiries, email, or phone-generated support calls Escalate high-impact problems while maintaining responsibility. Provide application support on multiple operating systems, including Windows 10/11, Office 365, Outlook mobile, and macOS. Support BlackRock Dell PCs, laptops, chrome books, smartphones, tablets, virtual desktops, printers,...

About this role Team: Aladdin Client Experience Aladdin is BlackRock's central technology platform that connects the key functions of investment management into one integrated system. From portfolio management and trading to compliance, operations, and risk oversight, Aladdin brings together people, processes, and data to create a seamless investment process. By providing a common platform and consistent information, Aladdin helps organisations make informed decisions, manage risk effectively, and trade efficiently - ultimately driving better outcomes for investors and institutions worldwide. We bring a breadth of experience across regions, strategies, and asset classes. 30 Years of experience delivering solutions 1,100 Aladdin clients 5,500 skilled engineers, financial modelers, and data experts supporting Aladdin The Aladdin Client Experience team is the global client services organisation supporting Aladdin users around the world. With a collaborative...

About this role Join BlackRock as an Associate supporting real-time trading operations within our fast-growing Aladdin Trader business. This is a unique opportunity to elevate the user experience and support model as part of the Aladdin Client Experience team. You'll collaborate with product and engineering teams to resolve complex technical issues, drive platform stability, and shape the future of trading support through strategic tooling and partnerships. Key Responsibilities Build strong relationships with stakeholders and deliver exceptional support to Aladdin Trader users during production issues. Serve as a subject matter expert (SME), owning issues end-to-end-including follow-ups, recurrence prevention, and proactive monitoring of trading environments. Develop and maintain a data monitoring layer to enable data-driven client education and engagement. Collaborate with users to understand trading workflows and deliver timely, effective solutions....

About this role Join BlackRock as an Associate supporting real-time trading operations within our fast-growing Aladdin Trader business. This is a unique opportunity to elevate the user experience and support model as part of the Aladdin Client Experience team. You'll collaborate with product and engineering teams to resolve complex technical issues, drive platform stability, and shape the future of trading support through strategic tooling and partnerships. Key Responsibilities Build strong relationships with stakeholders and deliver exceptional support to Aladdin Trader users during production issues. Serve as a subject matter expert (SME), owning issues end-to-end-including follow-ups, recurrence prevention, and proactive monitoring of trading environments. Develop and maintain a data monitoring layer to enable data-driven client education and engagement. Collaborate with users to understand trading workflows and deliver timely, effective solutions....

About this role Job Title: Associate, Counterparty Credit Risk (Capital Markets) Description: Business Overview: BlackRock's Risk & Quantitative Analysis (RQA) group provides independent oversight of BlackRock's fiduciary and enterprise risks. RQA 's principal responsibility is to ensure that the risks in BlackRock's portfolios are fully understood by our portfolio managers and senior management and are consistent with clients' objectives. We also help build "state-of-the-practice" quantitative models and analytics that help inform risk taking and portfolio construction across the firm. RQA team members tackle real-world problems, using a multi-disciplinary skillset to provide tangible solutions in the investment management process. Capital Markets Risk Team: RQA's Capital Markets Risk team is charged with actively managing global capital markets related risk exposures in accordance with the firm's fiduciary mandate, which includes providing transparency to trading...

About this role BlackRock is one of the world's preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions - from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world's capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs. Business Unit Overview The Enterprise Services team oversees the firms' efforts around Safety, Security, Resilience, Real Estate, Travel and Executive Technology Support. The Real Estate Portfolio Management team manages the global portfolio for all...

About this role Aladdin is BlackRock's central technology platform that connects the key functions of investment management into one integrated system. From portfolio management and trading to compliance, operations, and risk oversight, Aladdin brings together people, processes, and data to create a seamless investment process. By providing a common platform and consistent information, Aladdin helps organizations make informed decisions, manage risk effectively, and trade efficiently - ultimately driving better outcomes for investors and institutions worldwide. We bring a breadth of experience across regions, strategies, and asset classes. 30 Years of experience delivering solutions 1,100 Aladdin clients 5,500 skilled engineers, financial modelers, and data experts supporting Aladdin The Aladdin Client Experience team is the global client services organization supporting Aladdin users around the world . With a collaborative team of over 400 members , we......

About this role BlackRock is one of the world's preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary, and individual investors around the world. The Markets business manages execution risk in BlackRock's cash and derivative trades on behalf of investment teams globally. The trading desk supports a variety of internal portfolio management teams, including Fixed Income, Multi-Asset, Equity, iShares & Indexing, Alternatives, etc., and across investment vehicles such as long only funds, actively managed, passive, hedge funds, ETFs, Index funds, etc. We believe BlackRock's size and scale serves as a distinct advantage, uniquely positioning us to access liquidity and deliver consistently strong execution. This role will be part of the multi-asset trading team based in Taipei. He/she will be responsible for all onshore trading and related activity on the desk. He/she will...