2 manager contract administration 3 jobs found

About this role Client Experience Management (CEM): Client Experience Management (CEM) at BlackRock is responsible for delivering an exceptional, end‑to‑end client experience. The team acts as the central point of contact between the local client business and global functional teams across the firm, aligning client service needs with BlackRock's capabilities. CEM supports clients throughout their full lifecycle, ensuring the service model evolves with client expectations, regulatory requirements, and industry trends. In addition, CEM provides internal consultancy on service matters and plays a key role in managing operational risk and complexity. Client Service Officers (CSOs) build deep, trusted relationships with clients and serve as their dedicated servicing partner. Working with complex institutional clients, CSOs bring a strong understanding of BlackRock's platform, operating model, and service capabilities to deliver a consistently high‑quality client experience....

About this role BlackRock helps investors build better financial futures. As a fiduciary to our clients, we provide the investment and technology solutions they need when planning for their most important goals. As of March 31, 2018, the firm managed approximately $6.317 trillion in assets on behalf of investors worldwide. Team Overview Index and Data Solutions (IDS) provides relationship management, operations management and vendor risk management for all index and market data services in use by the firm. The mission of IDS is to deliver the industry expertise, strategic partnership and timely execution of index and market data solutions that are critical to BlackRock's growth. The team is divided into three key areas: The Relationship Management team is responsible for engaging with key internal stakeholders to ensure consistent alignment with business strategy so that we can provide the best index and market data solutions while optimizing costs and average time to market...