21 customer service associate jobs found

About this role Access and Identity Management team sits in the Global Information Security group whose mission is to evaluate, establish, maintain information security controls that protect the company's information and computer systems. The Cloud Identity & Access Management (IAM) Cloud Associate role is a technical position which will support IAM functions in Microsoft Azure and AWS environment(s). This includes creating and granting access to new users, non-human accounts while crafting and maintaining roles permissions and entitlements for various businesses/departments in BlackRock. In addition to performing user access management activities this role also requires proactive governance of all cloud environment(s) that includes reviewing stale access, handling secret rotations, reducing over-privileged access etc. Primary Duties & Responsibilities: Drive continuous improvement within the IAM security architecture by introducing and implementing emerging...

About this role Team Overview This position requires hands on knowledge of Storage Technologies - NAS, SAN, Backup Infra & Cloud platforms. Should have a basic knowledge of industry Storage Hardware types and interoperability. Person in this role must be able to work with other platform engineers in their team location & global locations. The global APG Platform Storage team is a sizable team of over 18 individuals located in three different regions that support a highly available Storage environment hosted on prem & on cloud. We are looking for a Storage Cloud Engineer who can work with the global team to support and manage Storage products & Services hosted on cloud and on-prem environments. The team operates in a 24x7 model with Singapore covering 2 shifts Monday through Sunday, and Delaware covering 1 shift on Mondays to Sundays. Staff work a 5-day week, and some off hour project work required. In business-as-usual work, this position focuses on Cloud...

About this role About the Role BlackRock is a global leader in investment management, risk management, and advisory services. With more than $10 trillion in assets under management and a global workforce of approximately 30,000 employees across more than 30 countries, BlackRock is committed to delivering exceptional outcomes to clients through technology, innovation, and operational excellence. The Analyst - Technical Support role is a junior professional position within BlackRock's Digital Workplace organization. While junior in title, this role requires a seasoned technical professional capable of independently resolving complex end-user technology issues in a structured enterprise environment. The position is based in Mexico City and provides remote technical support to employees and offices across Colombia, Chile, Brazil, and the Dominican Republic, operating within established procedures, security standards, and regional service models. Position Overview The Analyst -...

About this role Job Description - Client Success Specialist Aladdin is BlackRock's central technology platform that connects the key functions of investment management into one integrated system. From portfolio management and trading to compliance, operations, and risk oversight, Aladdin brings together people, processes, and data to create a seamless investment process. By providing a common platform and consistent information, Aladdin helps organizations make informed decisions, manage risk effectively, and trade efficiently - ultimately driving better outcomes for investors and institutions worldwide. We bring a breadth of experience across regions, strategies, and asset classes. 30 Years of experience delivering solutions 1,100 Aladdin clients 5,500 skilled engineers, financial modelers, and data experts supporting Aladdin The Aladdin Client Experience team is the global client services organization supporting Aladdin users around the world. With a...

About this role BlackRock is one of the world's preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions - from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world's capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs. Business Unit Overview The Enterprise Services team oversees the firms' efforts around Safety, Security, Resilience, Real Estate, Travel and Executive Technology Support. The Real Estate Portfolio Management team manages the global portfolio for all...

About this role Aladdin is BlackRock's central technology platform that connects the key functions of investment management into one integrated system. From portfolio management and trading to compliance, operations, and risk oversight, Aladdin brings together people, processes, and data to create a seamless investment process. By providing a common platform and consistent information, Aladdin helps organisations make informed decisions, manage risk effectively, and trade efficiently - ultimately driving better outcomes for investors and institutions worldwide. We bring a breadth of experience across regions, strategies, and asset classes. 30 Years of experience delivering solutions 1,100 Aladdin clients 5,500 skilled engineers, financial modelers, and data experts supporting Aladdin The Aladdin Client Experience team is the global client services organisation supporting Aladdin users around the world. With a collaborative team of over 400 members, we... Provide...

About this role The Private Data Service ( P DS) team provides world-class expertise in the collection and validation of investment data for investors in alternative assets. P DS streamlines the exchange of data between limited and general partners, allowing investors the continuous access to accurate and standardized data. Private Data Service is a part of Aladdin Business , which comprise s over 1, 5 00+ professionals responsible for implementing and supporting our Aladdin clients, sales, and marketing, and ensuring the Aladdin Community maximizes Aladdin products through engagement and education We are looking for p rocess d riven d ata Analysts with financial and client relationship background to work within the data governance team processing, analyzing, validating and reviewing financial information submitted to a large provider of risk finance in Luxembourg. Our client enhances the lending capacity of financial intermediaries and stimulates bank lending to SMEs and...

About this role Job Description - Client Success Manager Aladdin is BlackRock's central technology platform that connects the key functions of investment management into one integrated system. From portfolio management and trading to compliance, operations, and risk oversight, Aladdin brings together people, processes, and data to create a seamless investment process. By providing a common platform and consistent information, Aladdin helps organisations make informed decisions, manage risk effectively, and trade efficiently - ultimately driving better outcomes for investors and institutions worldwide. We bring a breadth of experience across regions, strategies, and asset classes. 30 Years of experience delivering solutions 1,100 Aladdin clients 5,500 skilled engineers, financial modelers, and data experts supporting Aladdin The Aladdin Client Experience team is the global client services organisation supporting Aladdin users around the world . With a...

About this role Job Description: About BlackRock CCB Wealth Management Limited: BlackRock's purpose is to help more and more people experience financial well-being and the firm has a long history of investing in and serving investors in China. BlackRock aspires to become the leading global asset management firm operating in China and is committed to contributing to the long-term development of the local asset management industry. BlackRock CCB Wealth Management Limited - a Shanghai-based joint venture between BlackRock, China Construction Bank and Temasek - aims to deliver investment excellence by offering customer-centric, diversified and innovative wealth management products and solutions to help Chinese investors secure a better financial future and retire with dignity. Key Responsibilities: Assist in non-standard assets investment (specialized in customer finance, non-bank financial institution loan, etc.) and, support relevant WMP (Wealth Management Products)...

About this role BlackRock's Multi-Asset Strategies & Solutions (MASS) group provides investment strategies and solutions that employ sophisticated asset allocation, rigorous risk management, and extensive research to deliver specific outcomes tailored to client needs. Our team of over 300 multi-asset investment professionals manage a range of multi-asset investment strategies including diversified funds, managed accounts, alternatives, sustainability strategies and custom mandates for a diversified client base. Currently, MASS manages over $2 trillion in assets globally and has a strong presence in Sydney, New York, Princeton, San Francisco, London, and Asia Pacific. MASS is committed to attracting, developing and retaining a diverse and inclusive workforce regardless of race, national origin, gender identity/expression, sexual orientation, age, disability, marriage or civil partnership, or religion or belief. We are passionate about creating and promoting an environment...

About this role BlackRock's Investment & Portfolio Solutions (IPS) mission is to bring our clients investable market insights tied to product and portfolio solutions across the full range of public and private markets. We strive to drive commercial outcomes with actionable market views and portfolio insights to help build better portfolios. The portfolio consulting team is an investment team that specializes in building custom investment solutions using deep investment expertise, cutting-edge technology, and market insights. Consultants are client-facing technical professionals who work alongside distribution teams to lead engagements that diagnose client investment challenges and shape solutions. They partner closely with investment strategy, product, and portfolio management teams across the business to drive value in client relationships. The team covers institutional client segments such as asset managers, insurance companies, pensions, endowments, foundations, and family...

About this role About the Team At BlackRock, data isn't just a function - it's a strategic advantage. The Data Solutions and Reporting team sits at the heart of that advantage, supporting the global HR community and stakeholders across the firm with insights that span the entire employee lifecycle. We're not standing still - we're rapidly evolving from a Workday-centric reporting team into a modern, AI-integrated HR data platform, and we're looking for the right person to help us get there. The Opportunity This isn't your typical reporting role. We're looking for an Associate who is equal parts data engineer, Workday expert, and curious technologist who gets excited about connecting systems, automating the mundane, and building solutions that actually move the needle for HR and business leaders. You'll partner with colleagues across HR, work closely with senior stakeholders, and have a real seat at the table in shaping how data and analytics are delivered at one of the...

About this role Overview We are seeking an experienced ServiceNow Developer with 4+ years of hands‑on experience on the ServiceNow platform, and strong expertise in Security Incident Response (SIR) and Risk & Compliance (GRC) module. The successful candidate will be responsible for designing, developing, customizing, and supporting ServiceNow solutions with a primary focus on cyber security operations, risk management, and compliance workflows. This role is part of the Cyber Operations function and will work closely with Information Security, Risk & Compliance stakeholders. Key Responsibilities Design, develop, configure, and support ServiceNow Security Incident Response (SIR) modules, including: End‑to‑end security incident lifecycle management Observables, indicators, and response tasks Playbooks and automated response workflows Integrations with SIEM and security tools (e.g., Splunk, email ingestion, REST‑based sources) Configure and customize Risk...

About this role Business Unit Overview: BlackRock Finance and Strategy consists of Finance professionals in disciplines such as Corporate Accounting, Financial Planning, Accounting Policy, Tax, Business Management, Treasury, and Corporate Strategy. The Finance Platform Strategies (FPS) group is responsible for long-term management of the Finance operating platform which includes both third-party as well as proprietary solutions, and technology initiatives which span all of the above disciplines. Role Description: The FPS group drives the strategic vision for and implementation of initiatives to enhance our platform capabilities and delivers day-to-day oversight and management of the platform. The team collaborates closely with partners across the Finance organization and BlackRock's Aladdin Engineering team. We are seeking a skilled and detail-oriented Snowflake Developer. The ideal candidate will be responsible for designing, implementing, and maintaining data solutions...

About this role The Private Data Service ( P DS) team provides world-class expertise in the collection and validation of investment data for investors in alternative assets. PDS streamlines the exchange of data between limited and general partners, allowing investors the continuous access to accurate and standardized data , and is a part of Aladdin Business. The Aladdin Business is comprised of 1,200+ professionals responsible for implementing and supporting our Aladdin clients, sales, and marketing, and ensuring the Aladdin Community maximizes Aladdin products through engagement and education. We are looking for Process - Driven Data Analysts with a strong financial background to join our data governance team. Our client enhances the lending capacity of F inancial I ntermediaries and stimulates bank lending to small and medium sized enterprises by providing guarantees that encourage increase lending volumes. Financial I ntermediaries include institutions specializing...

About this role The Team: The Global Marketing & Digital Wealth organization at BlackRock is a forward-looking, globally connected team at the center of the firm's most high-impact priorities. We are architects of growth, working across functions and markets to unlock opportunities and accelerate outcomes for the business. In collaboration with both internal and external partners, we design the conditions for success-delivering next-generation campaigns, brand platforms, communications, training, and client experiences. Our work is powered by world-class centers of excellence spanning content strategy, research & analytics, and digital platforms & experiences. BlackRock is looking for a data engineer to join the Digital Data Engineering team. In this role, you will help develop data integrations between BlackRock's internal data systems and our external marketing technology platforms. You will work with business partners to develop data structures, build ETL...

About this role The HR Technology Platform team designs & delivers innovative solutions that enable the firm's ambitious talent agenda, create an exemplary employee experience and yield insights at scale. This is a team of motivated technology professionals passionate for supporting the execution of critical human capital processes through best-in-class applications including ServiceNow and Workday. Position Purpose & Responsibilities: As a BlackRock ServiceNow Developer, you will have the following responsibilities: Design, develop and maintain ServiceNow HR Service Delivery (HRSD) Develop and modify ServiceNow catalogs, HR Services, workflows, forms, lists, business rules, UI components etc. Provide configuration and customization including, but not limited to: user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integrations by applying best practices Manage security roles, assignment...

About this role The Team: The Data & Research Management group is responsible for delivering accurate , timely and complete data to enhance the value of Preqin's award-winning service. The trust in our underlying content enables our clients to make key investment decisions. Besides simply collecting content, Data & Research Management collaborates extensively with internal and external stakeholders to improve our data offering leveraging technology and subject matter expertise . The team understands the end-to-end lifecycle of data and establishes business intelligence reports seeking operational excellence Role Overview: The Director - Director, Private Markets Data Acquisition & Partnerships, EMEA role is an outstanding leadership opportunity based in our vibrant London office. This position is integral to Preqin, a part of BlackRock's data leadership team and is charged with steering the strategic direction of our data initiatives. By working...

About this role Aladdin Wealth Tech's mission is to transform the wealth management industry through technology and differentiate BlackRock as a strategic partner for our clients. As technology fundamentally reshapes the global wealth management industry, we partner with wealth managers to enhance their value proposition to their end clients, create rigor and scale in their investment process and grow their businesses during a period of rapid transformation in the industry. The Customer Success role is part of the Relationship Management team of Aladdin Wealth Tech within the Aladdin Business . It is responsible for maximizing the value of the Aladdin product through engagement and education , as well as working closely with clients to be their trusted consultant, problem solver, and business partner. This is a client-facing role and you will be expected to build deep and highly effective partnerships with clients to understand and solve problems. We are seeking someone...

About this role About Quantitative Analytics Engineering BlackRock is one of the world's preeminent asset management firms and an outstanding provider of global investment management, risk management, and advisory services to institutional, intermediary and individual investors around the world. Besides offering a range of investment solutions - from fundamental and quantitative active management approaches to highly efficient indexing strategies - BlackRock also provides direct access to its market leading analytic models by onboarding clients to its Aladdin Platform, an end-to-end portfolio management software solution. The Investments and Trading Engineering (ITE) team builds and delivers Aladdin's industry-leading risk management, portfolio management, compliance and trading capabilities. Within ITE, Quantitative Analytics Engineering (QAE) is a global team of quantitative developers responsible for the implementation of security valuation, portfolio risk,...