72 customer service jobs found

About this role Team Overview This position requires hands on knowledge of Storage Technologies - NAS, SAN, Backup Infra & Cloud platforms. Should have a basic knowledge of industry Storage Hardware types and interoperability. Person in this role must be able to work with other platform engineers in their team location & global locations. The global APG Platform Storage team is a sizable team of over 18 individuals located in three different regions that support a highly available Storage environment hosted on prem & on cloud. We are looking for a Storage Cloud Engineer who can work with the global team to support and manage Storage products & Services hosted on cloud and on-prem environments. The team operates in a 24x7 model with Singapore covering 2 shifts Monday through Sunday, and Delaware covering 1 shift on Mondays to Sundays. Staff work a 5-day week, and some off hour project work required. In business-as-usual work, this position focuses on Cloud...

About this role As a Network Security Engineer, you will: Utilize deep technical knowledge to drive the delivery of scalable & secure network resources Be security focused and ensure standard configurations are deployed in the infrastructure. Call out any anomalies and spearhead efforts to remediate Work closely with regional and global teams to provide ongoing support for the global network infrastructure (on-prem and cloud) Participate in design and implementation of secure firewall architectures that enable effective network segmentation M ai ntenance and optimization of the global network infrastructure including Firewalls, F5 load balancer, Routers/Switches, Proxies, etc. Assist in solving issues with the security infrastructure & platform related to network connectivity Build and m ai nt ai n CI/CD pipelines for configuration deployments and infrastructure changes, with strict adherence to compliance controls and audit requirements...

About this role Team Overview: BlackRock's Reporting and Regulatory Solutions team (RRS) sits within Client Experience Operations and provides a range of services, encompassing report building, preparation and distribution for BlackRock's clients and regulators, new data and engineering solutions for reporting, and oversight & process updates for complex regulations. The Data Solutions team within RRS drives scalable data solutions for global client and regulatory reporting. The team partners across the firm and with external stakeholders to source, structure, and govern data, while implementing robust reporting and oversight controls that support the firm's regulatory change agenda. Job Overview: We are looking for a passionate Data Solutions Team Lead VP who enjoys engineering and optimizing data sets, building robust data pipelines, and contributing to the architecture of our data infrastructure. The ideal candidate will have a good background in data engineering,...

About this role About Dynamics Solutions Center The Dynamics Solution Center (DSC) is BlackRock's centralized team responsible for the end-to-end management of the Microsoft Dynamics CRM platform across the enterprise. Our team's mission is to empower client-facing teams with capabilities that accelerate commercial outcomes and evolve the platform in step with user and client needs while providing a reliable and effective service in supporting the use of the MS Dynamics platform. We are focused on evolving, developing, and implementing MS Dynamics features through effective product strategy and platform engineering of the application as well as global user support for our 5,000+ user base. Role Overview We are looking for a Microsoft Dynamics Support Engineer to provide advanced functional and technical support for Microsoft Dynamics CRM applications across BlackRock's Sales and Service teams and their partner organizations. This role sits within the Dynamics Solution...

About this role BlackRock Aladdin Data is entrusted with maintaining all data integral to the investment decision process for BlackRock the house and our proprietary Aladdin® end-to-end investment platform. Aladdin Data closely partners with its stakeholders, such as Portfolio Management, Global Capital Markets, Relationship Management, Portfolio Compliance, Risk Analytics, Regulatory Reporting, and others, to ensure their business data needs are met accurately, timely, and efficiently. The Aladdin Data philosophy is anchored on BlackRock's cornerstone principles: Innovation, Fiduciary focus, Passion for Performance, Emotional Ownership, and the unified purpose of One BlackRock. Through that lens, we strive to build value for our clients by understanding their needs, the markets, and using technology to create best in class solutions. We are looking for a highly performing individual to join the Data Client Services team, which is a centralized group responsible for supporting...

About this role Access and Identity Management team sits in the Global Information Security group whose mission is to evaluate, establish, maintain information security controls that protect the company's information and computer systems. The Cloud Identity & Access Management (IAM) Cloud Associate role is a technical position which will support IAM functions in Microsoft Azure and AWS environment(s). This includes creating and granting access to new users, non-human accounts while crafting and maintaining roles permissions and entitlements for various businesses/departments in BlackRock. In addition to performing user access management activities this role also requires proactive governance of all cloud environment(s) that includes reviewing stale access, handling secret rotations, reducing over-privileged access etc. Primary Duties & Responsibilities: Drive continuous improvement within the IAM security architecture by introducing and implementing emerging...

About this role BlackRock Aladdin Data is entrusted with maintaining all data integral to the investment decision process for BlackRock the house and our proprietary Aladdin® end-to-end investment platform. Aladdin Data closely partners with its stakeholders, such as Portfolio Management, Global Capital Markets, Relationship Management, Portfolio Compliance, Risk Analytics, Regulatory Reporting, and others, to ensure their business data needs are met accurately, timely, and efficiently. The Aladdin Data philosophy is anchored on BlackRock's cornerstone principles: Innovation, Fiduciary focus, Passion for Performance, Emotional Ownership, and the unified purpose of One BlackRock. Through that lens, we strive to build value for our clients by understanding their needs, the markets, and using technology to create best in class solutions. We are looking for a high performing individual to join the Data Client Services team, which is a centralized group responsible for...

About this role About Client Experience Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars: 1. Client Experience Delivery, client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform, 2.Wealth, differentiated capability for both Whole Portfolio and Wealth clients & products, respectively, 3.Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and 4.Client Experience Transformation, accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management Team Overview The Dynamics Solution Center team sits within the Transformation pillar & supports a mission to create best-in-class...

About this role Market Data Operations - Market Data Client Support and Reporting - Analyst BlackRock is one of the world's preeminent asset management firms and a provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions - from rigorous fundamental and quantitative active management approaches aimed at improving out-performance to highly efficient indexing strategies designed to gain exposure to capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs. Overview: The Index & Data Solutions team (IDS) is responsible for the index and data strategy for the firm and the management of the commercial relationships with each provider. The...

About this role This role sits within the Private Markets Data Engineering (PMDE) team within Preqin, a part of BlackRock. Preqin is at the heart of how we are revolutionizing private markets data and technology for clients globally, complementing our existing Aladdin technology platform to deliver investment solutions for the whole portfolio. In this role, you will develop market-leading data products, methodologies, models and analytics in private markets data for Preqin's client base of institutional investors, fund managers and service providers. As a senior individual contributor and hands-on technical leader within a broader delivery team, you will work closely with business stakeholders to translate strategic objectives and user needs into data initiatives and technical solutions, operating without direct supervision and being accountable for technical outcomes. Your work will position BlackRock as the preeminent private markets technology and data provider,...

About this role About this role Our Aladdin Client Experience team strives to offer outstanding service. As the first contact point for many of our clients, Client Success Specialists assist clients with inquiries and issues, using product knowledge and problem-solving skills. Client Success Specialists play a key role in helping clients get the most out of Aladdin, they provide exceptional support by resolving complex issues, handling inquiries and collaborating with partners. We are united through a common zeal for overcoming hurdles, consistently growing our understanding, and guaranteeing our clients feel supported and empowered at every stage. Key Responsibilities: Deliver impactful client service : As the initial contact person for our clients, you will interact with them via ServiceNow, email, and telephone. Your core responsibility is to guide clients in effectively using Aladdin. Your focus lies in building client confidence, providing support, and...

About this role Job Description - Client Success Manager Aladdin is BlackRock's central technology platform that connects the key functions of investment management into one integrated system. From portfolio management and trading to compliance, operations, and risk oversight, Aladdin brings together people, processes, and data to create a seamless investment process. By providing a common platform and consistent information, Aladdin helps organisations make informed decisions, manage risk effectively, and trade efficiently - ultimately driving better outcomes for investors and institutions worldwide. We bring a breadth of experience across regions, strategies, and asset classes. 30 Years of experience delivering solutions 1,100 Aladdin clients 5,500 skilled engineers, financial modelers, and data experts supporting Aladdin The Aladdin Client Experience team is the global client services organisation supporting Aladdin users around the world . With a...

About this role The Private Data Service ( P DS) team provides world-class expertise in the collection and validation of investment data for investors in alternative assets. P DS streamlines the exchange of data between limited and general partners, allowing investors the continuous access to accurate and standardized data. Private Data Service is a part of Aladdin Business , which comprise s over 1, 5 00+ professionals responsible for implementing and supporting our Aladdin clients, sales, and marketing, and ensuring the Aladdin Community maximizes Aladdin products through engagement and education We are looking for p rocess d riven d ata Analysts with financial and client relationship background to work within the data governance team processing, analyzing, validating and reviewing financial information submitted to a large provider of risk finance in Luxembourg. Our client enhances the lending capacity of financial intermediaries and stimulates bank lending to SMEs and...

About this role Job Description - Client Success Specialist Aladdin is BlackRock's central technology platform that connects the key functions of investment management into one integrated system. From portfolio management and trading to compliance, operations, and risk oversight, Aladdin brings together people, processes, and data to create a seamless investment process. By providing a common platform and consistent information, Aladdin helps organizations make informed decisions, manage risk effectively, and trade efficiently - ultimately driving better outcomes for investors and institutions worldwide. We bring a breadth of experience across regions, strategies, and asset classes. 30 Years of experience delivering solutions 1,100 Aladdin clients 5,500 skilled engineers, financial modelers, and data experts supporting Aladdin The Aladdin Client Experience team is the global client services organization supporting Aladdin users around the world. With a...

About this role Business Unit Overview: BlackRock Finance consists of finance professionals in disciplines including Financial Planning & Analysis (FP&A), Treasury, Tax, Finance Controls, Sourcing and Vendor Management, Finance Platform Support and Controllers. Treasury Accounting, which is included within Controllers, is a team with presence in Atlanta and New York, responsible for corporate investment accounting activities globally. Job Purpose/Background: The Treasury Accounting Team is responsible for the accounting and reporting of BlackRock's corporate investment portfolio, derivatives, fund consolidations, cash accounts, and external debt. This includes: Utilizing and maintaining global software to facilitate payments and investment accounting General ledger control for corporate investment and derivative accounting Support business growth through technology and scalable process improvements Key Responsibilities: Control the accounting records...

About this role Aladdin is BlackRock's central technology platform that connects the key functions of investment management into one integrated system. From portfolio management and trading to compliance, operations, and risk oversight, Aladdin brings together people, processes, and data to create a seamless investment process. By providing a common platform and con sistent information, Aladdin helps organisations make informed decisions, manage risk effectively, and trade efficiently - ultimately driving better outcomes for investors and institutions worldwide. We bring a breadth of experience across regions, strategies, and asset classes. 30 Years of experience delivering solutions 1,100 Aladdin clients 5,500 skilled engineers, financial modelers, and data experts supporting Aladdin The Aladdin Client Experience team is the global client services organisation supporting Aladdin users around the world . With a collaborative team of over 400 members , we......

About this role Business Unit Overview: BlackRock Finance consists of finance professionals in disciplines including Financial Planning & Analysis (FP&A), Treasury, Tax, Finance Controls, Sourcing and Vendor Management, Finance Platform Support and Controllers. Treasury Accounting, which is included within Controllers, is a team with presence in Atlanta and New York, responsible for corporate investment accounting activities globally. Job Purpose/Background: The Treasury Accounting Team is responsible for the accounting and reporting of BlackRock's corporate investment portfolio, derivatives, fund consolidations, cash accounts, and external debt, which includes: Utilizing and maintaining global software to facilitate payments and investment accounting General ledger control for corporate investment and derivative accounting Support business growth through technology and scalable process improvements Key Responsibilities: Control the accounting records...

About this role Are you a documentation specialist looking for an exciting, challenging opportunity within the world's largest asset manager? Do you enjoy working in an interactive, high volume environment that brings together legal, operational and financial expertise ? Are you energised by building strong relationships with partners both internally and externally? If so, BlackRock is seeking an Associate to join the Trading Documentation Services team within Global Investment Operations . We value the diverse skills, curiosity, and passion you bring, and we're committed to giving you the space to grow-both professionally and personally. T he Trading Documentation Services team manages the on-boarding of BlackRock funds and C lient mandates to master trading agreements with approved trading counterparties, such as large investment banks, in order to enable trading and capturing certain data points in various systems to support post-trade...

About this role Business Unit Overview: BlackRock Finance consists of finance professionals in disciplines including Financial Planning & Analysis (FP&A), Treasury, Tax, Finance Controls, Sourcing and Vendor Management, Finance Platform Support and Controllers. Treasury Accounting, which is included within Controllers, is a team with presence in Atlanta, Mumbai, and New York, responsible for corporate investment accounting activities globally. Job Purpose/Background: The Investment Accounting Team is responsible for the monthly accounting and reporting of BlackRock's corporate investment portfolio, derivatives, fund consolidations, minority investments, and external debt. The Vice President will lead the day-to-day product and minority investment accounting, including the preparation of supporting schedules used for the Firm's 10-Q/10-K disclosures. Key Responsibilities: Integration of new business to smoothly onboard investments to the team's...

About this role Team Overview BlackRock SMA Solutions helps clients customize portfolios for unique tax, values-alignment, or investment exposures across direct indexing, fixed income, active equity, and multi-asset. We deliver world-class service to all of our clients, from wealth advisors to family offices to endowments and foundations. About this Role As an Associate Salesforce Product manager you will be responsible for capturing actionable functional user stories and running product backlog that drives our Salesforce Platform. The successful candidate will work closely with internal teams to ensure the platform is leveraged to its full capabilities as well as gather requirements, identify enhancements based on feedback and customer needs, troubleshoot, and resolve issues for users, collaborate with internal teams and vendors to design and develop new enhancements, and support implementation and change management efforts. In addition, the role will oversee parts of...