38 customer operations manager jobs found

About this role About BlackRock Solutions BlackRock Solutions (BRS) supports the investment process through the development, deployment and support of our enterprise investment management platform, Aladdin®, which is utilized by executives, portfolio management, risk management and operations teams. BRS provides strategic advisory and enterprise investment system services for clients with portfolios totaling over $20 trillion . Our diverse client base includes external institutional asset managers, pensions, insurance companies, banks, and governments around the world. The BRS business is the natural evolution of BlackRock's long-standing investment in developing sophisticated and highly integrated analytics and systems for managing money. About Aladdin Client Engagement Aladdin Client Engagement is part of the Aladdin Business within BlackRock Solutions. The team is responsible for maximizing the value of the Aladdin product through engagement, education, and close...

About this role Would you like to use your know-how to make a difference day in and day out at the world's largest asset manager? Look no further! BlackRock is an equal opportunity employer who value diversity in our company. We are pursuing a Vice President in Cash Operations. Come join our team and experience what it feels like to be part of an organization that makes a difference! Team Overview & Job Purpose: Cash Operations is a group of dedicated professionals who are essential to the investment process by ensuring that all BlackRock cash data is accurate for processes including investment management, analytics, compliance, and regulatory. Cash types include, but are not limited to, equities, fixed income, OTC derivative positions (swaps, swaptions, FXs, and synthetics) and collateral. Our team provides information services and solutions in support of all BlackRock and BlackRock Solutions businesses. The roles and responsibilities will include actively managing risk...

About this role This role is focused on business development across UK-headquartered marquee and enterprise clients, many of which operate with a significant global footprint. This role sits within Preqin, part of BlackRock's Aladdin Client Business. Together, we are transforming how private markets data and technology power investment decisions globally. Preqin plays a critical role in expanding BlackRock's private markets capabilities, complementing the Aladdin platform and helping clients view, analyze, and act across their entire portfolio. We are ambitious, collaborative, and deeply client focused - and we are just getting started! Our mission is to create a better financial future for our clients. We are a diverse bunch of people who like to analyse, reinvent, and enhance how we work, and all in the pursuit of a better experience for our colleagues and clients. There are limitless problems to solve and opportunities for development, alongside a team of clever and caring...

About this role About BlackRock CCB Wealth Management Limited: BlackRock's purpose is to help more and more people experience financial well-being and the firm has a long history of investing in and serving investors in China. BlackRock aspires to become the leading global asset management firm operating in China and is committed to contributing to the long-term development of the local asset management industry. BlackRock CCB Wealth Management Limited (China WMC) - a Shanghai-based joint venture between BlackRock, China Construction Bank and Temasek - aims to deliver investment excellence by offering customer-centric, diversified and innovative wealth management products and solutions to help Chinese people secure a better financial future and retire with dignity. Role Description The role will be responsible for driving the broad activities of product team within WMC. Core to the role is an ability to create and articulate strategic plans relating to existing and...

About this role About BlackRock Solutions BlackRock Solutions (BRS) supports the investment process through the development, deployment and support of our enterprise investment management platform, Aladdin®, which is utilized by executives, portfolio management, risk management and operations teams. BRS provides strategic advisory and enterprise investment system services for clients with portfolios totaling over $20 trillion . Our diverse client base includes external institutional asset managers, pensions, insurance companies, banks, and governments around the world. The BRS business is the natural evolution of BlackRock's long-standing investment in developing sophisticated and highly integrated analytics and systems for managing money. About Aladdin Client Engagement Aladdin Client Engagement is part of the Aladdin Business within BlackRock Solutions. The team is responsible for maximizing the value of the Aladdin product through engagement, education, and close...

About this role Company: BlackRock Financial Management, Inc. Job Title: Associate, DevOps Engineer Location: 400 Bellevue Parkway, Wilmington DE 1989 Job Duties: Provide ongoing operational support for the Aladdin infrastructure production environment, ensuring high availability for batch and interactive applications using tools like Autosys, Kafka, and Kubernetes. Manage pre-production environments and developer support during US hours, leveraging Linux administration and scripting (Shell, Python, Perl). Identify and implement process improvements for pre-production support, releases, production syncs, and environment stability using ServiceNow, Cutover, and automation frameworks like Ansible, Chef, and Jenkins. Perform root cause analysis and system performance diagnostics using monitoring tools such as Grafana and Prometheus. Collaborate with development teams and application owners to debug applications written in Java, Python, or Perl. Communicate clearly and...

About this role BlackRock is looking for a Senior Solutions Engineer that will play an integral part in the initial phase of the client life-cycle. The Solutions Engineer supports pre-sales productivity and deal flow by providing functional and subject matter expertise in complex solutions. This individual will collaborate with sales, services, and product managers to ensure proposed deals include technical solutions that accurately address customer needs. This client-facing opportunity requires meaningful interaction with prospects and clients in addition to light travel. In addition, the Solutions Engineering team works closely with the product group to both communicate market trends and functional requirements and provide feedback on the long-term roadmap strategy. Likewise, the Solutions Engineer serves as bridge between product and both internal and external constituencies to communicate product features and improvements. BlackRock Inc. is a preeminent global firm,...

About this role The ALADDIN ITE-QAE team is a globally distributed engineering organization building scalable technology for financial analytics. We design and evolve data and analytics platforms that enable our quantitative models to be delivered in a robust, consistent, and performant manner. We own the end-to-end stack supporting analytics across pricing, risk, attribution, optimization, scenarios, and portfolio analytics-spanning data pipelines, analytics infrastructure, and calculation engines -integrated into the broader Aladdin ecosystem for internal users and external clients. We partner closely with Research and Modeling teams, with a primary mandate on engineering, data quality, scalability, and production readiness. Job Purpose / Background We are seeking a self-motivated Data Engineer to build and enhance our Scalable Data Platform, delivering curated historical datasets at security, index constituent, and portfolio levels to support analytics and client use cases...

About this role About BlackRock: BlackRock is the world's leading asset management firm and Aladdin is the central nervous system for investment professionals to see their whole portfolio, understand risk exposure, and act with precision. It is a $1BN+ technology business that has significant growth aspirations over the next five years. Being a part of BlackRock means being a part of a community of smart, results-oriented people who are pursuing some of the world's most sophisticated financial challenges. And our founder-led culture has maintained its results-oriented feel - we work hard, we work as a team, and we work with purpose. Aladdin® is the investment management platform that provides asset managers, asset owners and asset servicers sophisticated risk analytics with comprehensive portfolio management, trading, and operations tools on a single platform to power informed decision-making, effective risk management, efficient trading and operational scale. Being a member...

About this role Aladdin Client Business, Preqin - Vice President BlackRock Overview: BlackRock is one of the world's preeminent asset management firms and an outstanding provider of global investment management, risk management and advisory services. BlackRock offers a range of solutions - from rigorous fundamental and quantitative active management approaches sought at improving out performance to highly efficient indexing strategies designed to gain broad exposure to capital markets. Our clients can access our investment solutions through a variety of product structures, including separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs. Our mission is to create a better financial future for our clients. We are a diverse bunch of people who like to analyze, reinvent, and enhance how we work, and all in the pursuit of a better experience for our colleagues and clients. There are limitless problems to solve and...

About this role The Aladdin Product Marketing team is focused on driving awareness, engagement, and adoption for Aladdin's capabilities across the community, including prospects and existing clients. As a Product Marketing Associate and key member of the Aladdin Private Markets team, you will be responsible for partnering with product, sales, marketing , and client teams to drive growth of the private markets technology business by develop ing and execut ing go-to-market strateg ies , defin ing product messaging and narratives , and shaping the product vision . You will also connect directly with users to understand their business problems and help deliver solutions. Key Responsibilities Develop positioning and messaging: Define and develop tailored product messaging and positioning for Aladdin 's private markets platform , managing the narratives for one or more client segments ( e.g. As set M anagers , A sset O wners , and Asset Servicers ) Enable sales and...

About this role Managing Director - Global Head of Digital Client Experience Location: LDN or NY About the Role We're looking for a proven, tech-focused Client Success leader to build, scale and optimize a high-performing team. A strategic operator who thrives in fast-paced, high-volume environments. This person needs to be a transformation expert with a start-up mindset to build and execute a strategy delivering client success excellence to thousands of clients across the globe while enabling our future growth to be delivered at scale. This leader will have experience in building global teams, expert knowledge on leveraging technology, automation, AI and data-driven insights to drive client adoption, retention, and expansion. They must be a leader in leveraging AI techniques to solve scale challenges. As a senior leader, you will drive alignment across executive stakeholders, represent the voice of the client at the leadership table, and ensure client success is a...

About this role Elevate your career by joining the world's largest asset manager! Thrive in an environment that fosters positive relationships and recognizes outstanding performance! We know you want to feel valued every single day and be recognized for your contribution. At BlackRock, we strive to empower our employees and actively engage your involvement in our success. With over USD $14 trillion of assets we have a responsibility: our technology and services enable millions of investors to save for retirement, pay for college, buy a home, and improve their financial well-being. Your Team The Portfolio Services division provides operational support to BlackRock's portfolio management teams and clients. Portfolio Services is central to BlackRock's operations in providing subject matter expertise, monitoring fund administrator service delivery in relation fund accounting and financial reporting, supervising operational capacity for new products, contributing to projects in...

About this role Analyst, Application Engineer About the Role You can work with us at one of the top FinTech companies. We sell our Aladdin platform to over 200 of the world's leading financial institutions, collectively managing approximately a quarter of global assets under management. BlackRock is a global but close‑knit organization united by a common goal: delivering the highest level of service to our business partners and customers. We value diversity of thought, background, and experience, and we invest seriously in our people through flexible time off, collaborative work environments, and strong career development opportunities. In this role, you will support business‑critical computing workloads, real‑time and batch processing, data transfer services, application onboarding and upgrades, and recovery procedures. You will work as part of a globally distributed team operating 24x7x365 to ensure the stability and reliability of production environments. This position...

About this role About this role We are seeking a Vice President of Product to help deliver and grow the Enterprise Data Platform (EDP). In this role, you will collaborate with product managers across EDP to develop the product vision and define the execution strategy. You will partner with engineering and program management teams to drive the delivery of these capabilities and help define, develop, and deliver the capabilities for our Unstructured Data domain. You will engage platform users to understand their business needs, use cases, requirements, and priorities; define a product offering that meets those needs; work with UX designers and the broader EDP team to create a positive user experience; support platform adoption; and objectively measure its success Responsibilities : Strategic Vision: Establish and articulate a clear strategic roadmap for the capabilities you oversee, aligned to the business outcomes of the key team members and to EDP's product and...

About this role Analyst, Portfolio Analytics & Reporting Real Estate Company Description HPS Investment Partners, a part of BlackRock, is a leading global, credit-focused alternative investment manager that seeks to provide creative capital solutions and generate attractive risk-adjusted returns for our clients. We manage various strategies across the capital structure, including privately negotiated senior debt; privately negotiated junior capital solutions in debt, preferred and equity formats; liquid credit including syndicated leveraged loans, collateralized loan obligations and high yield bonds; asset-based finance and real estate. The scale and breadth of our platform offers the flexibility to invest in companies large and small, through standard or customized solutions. At our core, we share a common thread of intellectual rigor and discipline that enables us to create value for our clients. HPS was established in 2007 as a unit of Highbridge Capital Management,...

About this role Analyst, Portfolio Analytics & Reporting Company Description HPS Investment Partners, a part of BlackRock, is a leading global, credit-focused alternative investment manager that seeks to provide creative capital solutions and generate attractive risk-adjusted returns for our clients. We manage various strategies across the capital structure, including privately negotiated senior debt; privately negotiated junior capital solutions in debt, preferred and equity formats; liquid credit including syndicated leveraged loans, collateralized loan obligations and high yield bonds; asset-based finance and real estate. The scale and breadth of our platform offers the flexibility to invest in companies large and small, through standard or customized solutions. At our core, we share a common thread of intellectual rigor and discipline that enables us to create value for our clients. HPS was established in 2007 as a unit of Highbridge Capital Management, LLC...

About this role Analyst, Portfolio Analytics & Reporting Company Description HPS Investment Partners, a part of BlackRock, is a leading global, credit-focused alternative investment manager that seeks to provide creative capital solutions and generate attractive risk-adjusted returns for our clients. We manage various strategies across the capital structure, including privately negotiated senior debt; privately negotiated junior capital solutions in debt, preferred and equity formats; liquid credit including syndicated leveraged loans, collateralized loan obligations and high yield bonds; asset-based finance and real estate. The scale and breadth of our platform offers the flexibility to invest in companies large and small, through standard or customized solutions. At our core, we share a common thread of intellectual rigor and discipline that enables us to create value for our clients. HPS was established in 2007 as a unit of Highbridge Capital Management, LLC...

About this role Company Description HPS Investment Partners, a part of BlackRock, is a leading global, credit-focused alternative investment manager that seeks to provide creative capital solutions and generate attractive risk-adjusted returns for our clients. We manage various strategies across the capital structure, including privately negotiated senior debt; privately negotiated junior capital solutions in debt, preferred and equity formats; liquid credit including syndicated leveraged loans, collateralized loan obligations and high yield bonds; asset-based finance and real estate. The scale and breadth of our platform offers the flexibility to invest in companies large and small, through standard or customized solutions. At our core, we share a common thread of intellectual rigor and discipline that enables us to create value for our clients. HPS was established in 2007 as a unit of Highbridge Capital Management, LLC ("HCM"), a subsidiary of JPMorgan Asset Management...

About this role As a Business Consultant you will be part of the Aladdin eFront North America business and work on deploying our industry-leading private markets technology solutions. Business Consultants have the opportunity to work with a diverse group of clients ranging across several asset classes, including private equity, real estate, infrastructure, private debt, and venture capital, advising clients on system best practices and workflows around fundraising, deal pipeline management, fund management, portfolio management, investment monitoring, as well as producing related financial statements and regulatory reporting. Business Consultants are expected to be organized and efficient, simultaneously managing multiple client assignments, assuming responsibility and accountability for delivering entire components of a project. Key Responsibilities Lead client workshops and training: Provide training on out-of-the-box solutions, advise clients on...